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Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Xavier B guided me through every step very properly
Date of experience: June 15, 2024
I have experience in translation, transcription, copy writing, content writing, proofreading and related areas.
Date of experience: March 8, 2021
REALLY BAD SERVICES! MY ACCOUNT HAS BEEN CLOSED DUE TO UNKNOWN REASON! I'VE SEND MY DETAIL TO REACTIVE MY ACCOUNT AND I DIDN'T GET ANY EMAIL FROM FREELANCER!
Date of experience: May 8, 2023
It's very nice person, great experience to talk with Russel, now I have got Verified Badge. Thank-you Russel.
Date of experience: June 14, 2023
I needed some quick cash, and signed on to Freelancer to earn it. After winning a bid, Freelancer immediately withdrew their 10% from my bank account - an unpleasant surprise, but digging deeply enough, I found this policy in their terms of service. Oh, well.
I completed the job for the employer (who paid promptly and gave me a 5-star review) and tried withdraw funds to my bank account, which is where the trouble really started.
There is a 15 day hold on the first transaction "for security purposes", though the work I'd done had already been delivered and paid for by the employer. This left me down $20, and waiting for over 2 weeks to get paid - not much help in my cash-strapped position.
I'd asked for a partial payment, leaving $50 in my Freelancer account to cover the cost of any future bids, while I wrestled with whether I wanted to do any further business there. When I went to withdraw the rest of my funds, I was asked to re-verify my identity again (I'd had to do this in order to bid in the first place), with additional hoops to jump through - photos of my bills, the back of my ID card, pictures of me holding the ID card and a security code from them, etc. From other reviewers, I don't expect this to work - I figure that I've just lost the $50 in that account. Not a huge sum, but the inherent dishonesty would warn me away if it were only 50 cents. That they can surprise me by withdrawing funds at will from my bank account is something that I'll have to have my bank block - I don't trust them to not do it again.
Freelancer's fees on that $200 transaction were $20 from me, and another $14 that they were paid by the employer - a total of 17% of a 'finder's fee'. That's not a bad percentage, but that's not enough for them - they are prone to keeping even more whenever they can. "For security reasons". Roight.
Date of experience: April 20, 2020
I join freelancer.com just couple of days ago, thinking that I will make some extra money. I was asked to verify my account by adding a payment method which I did by adding my Paypal account.
I got my first project awarded today by some fake employer with no ratings. I don't know how he was allowed to award me the project because as per Freelancer policy, an unrated employer needs to deposit 20% of the project value before awarding it. They didn't collected this amount from him as they new he was fake but went ahead and charged my legitimate Paypal account with $12.59 CAD as their commission of the Project value which I didn't receive a single cent yet and will not receive as the employer is fake.
I immediately stopped further direct debit from my Paypal account to prevent Freelancer to extract more money from me. I don't understand whether their motto is to generate income for us or to rip us off.
Anyways, when I complained they say their project fee is non-refundable and whether the employer pays or not it is your problem not their. They got my money so they are enjoying. I have raised a dispute on the transaction with Paypal on the grounds that Freelancer should have collected 20% project value from the unrated employer. Lets see what happens.
I want to caution all of you to think twice before getting into this.
I am a seller on eBay and if for some reason the buyer doesn't pay then eBay reverts back the commission. I don't know what kind of site is this Freelancer.com, how can it take money when I never made anything from their site. This is very unethical way of doing business. I don't think they can continue for long this way.
Date of experience: October 28, 2013
I am very satisfied with chat support services.
Always getting the right answer and full Information.
Date of experience: April 11, 2024
It was a pleasant talking to Russell V. He concluded my interview and listened to my answers patiently.
Date of experience: April 2, 2024
I am very happy because i work in freelancer... i can earn much money from here... thanks freelancer for give me a chance to make my life happily...
Date of experience: April 10, 2020
I chat with a assistance (Kimberly R.) for resolve some problems i had with my account and she/he help me very nicely. I am so happy about it.
Date of experience: June 5, 2018
It was i never have been this awesome service experience in the we of jade is provide a awesome service and patient to solve my problem, Thanks Jade
Date of experience: December 7, 2018
Thanks for quick response as it was stuck in between my work I thought it might take time to reopen it again, but Freelancer handle it very well.
Date of experience: December 7, 2018
Hi
So I did everything that MUST be done from MY side, a new NORMAL employer registers on freelancer.com, and posts a NORMAL project that he was having some problems with this website viewing on iOS devices... Now I(almost 5 years on freelancer.com) bidded on this project and SUCCESSFULLY COMPLETED it, and both me and the employer left each other excellent feedback.
Now when it comes to withdrawing MY correctly WORKED money, I get a "withdrawal cancelled" email that the money I want to withdraw came from an account that is under review now... so freelancer.com WANTS for no reason to Verify the Newly registered NORMAL PERSON employer... and I for no LOGIC reason can't withdraw MY WORKED money out because they have THEIR "issues" with the employer... Freelancer.com really should think about Their FREELANCERS because it's because of us why your site is popular and why you have millions of $$! It really feels like a total SCAM and this is against ANY LAWS to keep my money for no reason from my side, it's MY worked TIME and POWERS!
I will continue writing about this ALL over internet so people know about your "affairs"!
I'm completely disappointed in freelancer.com
Date of experience: November 22, 2015
Hi, Alexandru. This is Lara from Freelancer.com. I understand your frustration with regard to the withdrawal request. Please note these protocols are being implemented with good intentions and not just for the sake of implementing it. We have explained this via the ticket ID XRM-364-23208. If you have further queries about this, please do not hesitate to update the said ticket. Thank you and take care.
I logged in to the chat looking to resolve a couple things with my account and they helped me with everything in just minutes. Thank you so much!
Date of experience: August 14, 2018
I am very happy to use freelancer.com platform. Its support team Amazing and too much fast. I hope it will be too much helpful for my bright feature
Date of experience: August 22, 2023
I had closed my account and wanted to get my account reopened and the tech did so for me in a short amount of time. Very good experience.
Date of experience: August 30, 2017
I had Payment issue, Brenda A. Did a great job to resolve that, I am happy with the Freelancer chat support so far.
Thanks for your great service!
Date of experience: May 10, 2018
It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds
Date of experience: June 10, 2021
The person I was connected with was excellent and very helpful. They helped me resolve my issue and answered any questions I had about freelancer. BEST HELP SUPPORT!
Date of experience: January 4, 2020
He relaxed me (Antoinette B) and now I know that I can trust freelancer to get my money back if someone used me.
Really fast and helping.
Thanks!
Date of experience: October 22, 2017
My experience is really very good. I must say ill always be with freelancer for any of my job done. The service i got is instantaneous and excellent.
Date of experience: July 24, 2018
It was a good experience to have a live call with Freelancer Staff for verification.
I am too much excited to have the Verified badge on my profile.
Date of experience: April 1, 2023
I was afraid that I'd have to jump through hoops to get my problem solved, thankfully Brenda helped me resolve my problem in no time without a fuss.
Date of experience: November 4, 2017
He is very kind and I solved all my problem.
I get an account on freelancer recently but i like all services in this site.
Thanks a lot.
Date of experience: June 1, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Manuel, this is Marcus from Freelancer.com. It is unfortunate to hear the experience you had with the project awarded to you. Project commissions are only charged to the parties involved once a project has been awarded by an employer to a freelancer. Such commission is charged by the Site since it is through that users are able to meet and work on a project. Please send me an email to marcusc@freelancer.com with your username and project ID involved so I can take a look at your account and see if I can initiate a refund of fees. I look forward hearing from you.