Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Got a great support with my issue. Despite the main reason wasn't related to Freelancer, it's team made a good effort to resolve it asap. Thanks
Date of experience: June 29, 2022
Kayla B. Was very helpful in explaining how to handle poor contest entries. Thank you for clearing some things up for me and explaining the upgrades.
Date of experience: November 16, 2018
Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much
Date of experience: January 29, 2019
I had a chat with Kayla B. Very professional in helping me on my issue, eager to resolve the issue and has a proactive approach. Thanks
Date of experience: December 13, 2017
Antoinette was lovely and was very helpful addressing my issue even though i was a little bit harsh at the beggining she handle it great. 5/5
Date of experience: February 12, 2018
Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.
Thanks
Date of experience: September 7, 2017
My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!
Date of experience: July 11, 2018
I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.
Date of experience: November 16, 2021
Rhian C. The only agent who communicate with the verification team and made them answer my request which is stayed for too long with no reply
Date of experience: October 17, 2019
I appreciate the service given today on reviewing my feedback to a client. Thump up to the customer care, Janika C. She has helped me seamlessly.
Date of experience: March 16, 2021
I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!
Date of experience: April 10, 2024
I have got instant support. I love the way he/she solved my problem.
Date of experience: June 11, 2024
Jonny was amazing, he explained me everything clearly and I accepted after understanding everything.
Date of experience: March 19, 2024
Everything was great fast, friendly and professionally, it's good that my question was resolved so quickly
Date of experience: November 15, 2018
It was nice meeting with chelsea. Discussed everything about me and my skills and freelancer projects.
Date of experience: December 22, 2022
Freelancer cheated me but their support help me to get back funds. I highly recommend freelancer.com
Date of experience: October 14, 2020
Very well informed, everything worked quickly without delays and i got the result i was expecting...
Date of experience: December 4, 2017
It's very nice to have an interview with. Interview was conducted professionally and in helpful manner.
Date of experience: June 30, 2023
I make a account on freelancer.com, my user name was petershoplok and you guys know what was strange thing, i created milestone of 150nzd to freeancer, and after 1 week i found they closed my account and money was stolen by freelancer.com, neither they paid to freelancer nor they refund to me and when i asked them whats the reason to close my account, what they told me have a look to this -
Hello,
Thank you for writing back.
AS previously stated, your account "petershoplok" has been closed by Freelancer.com administration. We offer no recourse for rebuttal for this penalty.
According to the Terms & Conditions (Section 23. Right To Refuse Service):
"We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account: if we determine that you have breached, or are acting in breach of, this User Agreement; if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities"
To view our Terms and Conditions, please visit www.freelancer.com/page.php?p=info/terms
We look forward to your cooperation and understanding.
---
Regards,
Eugene P.
Freelancer.com Support
I am not going to use freelancer.com in future and will also suggest all my friends to never use this, yes i will loadge case against them and will share this thing to all of my places and what they told to freelancer.com is that funds refunded to me, liers
Tip for consumers:
Never use this, use odesk, elance any site but not freelancer.com they are thiefs nothign else
Date of experience: February 4, 2015
Charlotte Very quick response, excellent customer service, i really love him. Thanks man. Thanks a lot.
Date of experience: November 28, 2017
The Freelancer staff was very friendly and provided necessary information as well as follow-ups. Really supportive.
Date of experience: August 4, 2017
Freelancer is a Great platform for freelancers. Freelancer have given me the best opportunity of working...
Date of experience: August 3, 2017
Really happy to work with clients from freelancer. Great Working place. No problems to withdraw funds.
Date of experience: August 3, 2017
The customer was awesome, I would like to chat only with her! She helps me too much!
I hope next time again I will found her m when I have an issue!
Date of experience: November 1, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).