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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,548)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user vasyls7
Ukraine
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Got a great support with my issue. Despite the main reason wasn't related to Freelancer, it's team made a good effort to resolve it asap. Thanks

Date of experience: June 29, 2022

Thumbnail of user jans275
Georgia
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Kayla B. Was very helpful in explaining how to handle poor contest entries. Thank you for clearing some things up for me and explaining the upgrades.

Date of experience: November 16, 2018

Thumbnail of user seetohk
Malaysia
1 review
0 helpful votes
  • Send Message
January 29th, 2019
Verified purchase

Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much

Service
Value
Quality

Date of experience: January 29, 2019

Thumbnail of user pallavip3
India
1 review
1 helpful vote
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December 13th, 2017

I had a chat with Kayla B. Very professional in helping me on my issue, eager to resolve the issue and has a proactive approach. Thanks

Date of experience: December 13, 2017

Thumbnail of user danielm422
VE
1 review
0 helpful votes
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February 13th, 2018
Verified purchase

Antoinette was lovely and was very helpful addressing my issue even though i was a little bit harsh at the beggining she handle it great. 5/5

Date of experience: February 12, 2018

Thumbnail of user allaaw1
Egypt
1 review
0 helpful votes
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September 8th, 2017
Verified purchase

Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.

Thanks

Date of experience: September 7, 2017

Thumbnail of user jessec114
Washington
1 review
0 helpful votes
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July 11th, 2018
Verified purchase

My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!

Service
Returns
Quality

Date of experience: July 11, 2018

Thumbnail of user muhammada479
Pakistan
1 review
0 helpful votes
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November 16th, 2021
Verified purchase

I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.

Date of experience: November 16, 2021

Thumbnail of user nourhank1
Egypt
1 review
0 helpful votes
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October 17th, 2019
Verified purchase

Rhian C. The only agent who communicate with the verification team and made them answer my request which is stayed for too long with no reply

Date of experience: October 17, 2019

Thumbnail of user jamesk1671
Kenya
1 review
0 helpful votes
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March 16th, 2021
Verified purchase

I appreciate the service given today on reviewing my feedback to a client. Thump up to the customer care, Janika C. She has helped me seamlessly.

Service

Date of experience: March 16, 2021

Thumbnail of user jonatant4
Poland
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!

Date of experience: April 10, 2024

Thumbnail of user anamikab10
Bangladesh
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I have got instant support. I love the way he/she solved my problem.

Date of experience: June 11, 2024

Thumbnail of user abdulkarimk3
India
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Jonny was amazing, he explained me everything clearly and I accepted after understanding everything.

Date of experience: March 19, 2024

Thumbnail of user irmgardb2
Germany
1 review
0 helpful votes
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March 18th, 2020

Excellent Support. Profound knowledge and a lot of patience! Much appreciated. Always approachable and quick response!

Date of experience: March 18, 2020

Thumbnail of user kirilli5
RU
1 review
0 helpful votes
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November 18th, 2018
Verified purchase

Everything was great fast, friendly and professionally, it's good that my question was resolved so quickly

Date of experience: November 15, 2018

Thumbnail of user akashc28
India
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

It was nice meeting with chelsea. Discussed everything about me and my skills and freelancer projects.

Date of experience: December 22, 2022

Thumbnail of user mubahsira
Pakistan
1 review
0 helpful votes
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October 14th, 2020
Verified purchase

Freelancer cheated me but their support help me to get back funds. I highly recommend freelancer.com

Date of experience: October 14, 2020

Thumbnail of user raedv
Jordan
1 review
0 helpful votes
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December 5th, 2017

Very well informed, everything worked quickly without delays and i got the result i was expecting...

Date of experience: December 4, 2017

Thumbnail of user hafiza24
Pakistan
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

It's very nice to have an interview with. Interview was conducted professionally and in helpful manner.

Date of experience: June 30, 2023

Thumbnail of user peterj65
India
1 review
7 helpful votes
  • Send Message
February 4th, 2015

I make a account on freelancer.com, my user name was petershoplok and you guys know what was strange thing, i created milestone of 150nzd to freeancer, and after 1 week i found they closed my account and money was stolen by freelancer.com, neither they paid to freelancer nor they refund to me and when i asked them whats the reason to close my account, what they told me have a look to this -

Hello,

Thank you for writing back.

AS previously stated, your account "petershoplok" has been closed by Freelancer.com administration. We offer no recourse for rebuttal for this penalty.

According to the Terms & Conditions (Section 23. Right To Refuse Service):

"We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account: if we determine that you have breached, or are acting in breach of, this User Agreement; if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities"

To view our Terms and Conditions, please visit www.freelancer.com/page.php?p=info/terms

We look forward to your cooperation and understanding.

---
Regards,
Eugene P.
Freelancer.com Support

I am not going to use freelancer.com in future and will also suggest all my friends to never use this, yes i will loadge case against them and will share this thing to all of my places and what they told to freelancer.com is that funds refunded to me, liers

Tip for consumers:
Never use this, use odesk, elance any site but not freelancer.com they are thiefs nothign else

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2015

Thumbnail of user rezau2
Bangladesh
1 review
0 helpful votes
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November 29th, 2017

Charlotte Very quick response, excellent customer service, i really love him. Thanks man. Thanks a lot.

Date of experience: November 28, 2017

Thumbnail of user mohamedzafranp
Sri Lanka
1 review
17 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

The Freelancer staff was very friendly and provided necessary information as well as follow-ups. Really supportive.

Date of experience: August 4, 2017

Thumbnail of user adeela9
Pakistan
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Freelancer is a Great platform for freelancers. Freelancer have given me the best opportunity of working...

Date of experience: August 3, 2017

Thumbnail of user sanjoyp
Bangladesh
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

Really happy to work with clients from freelancer. Great Working place. No problems to withdraw funds.

Date of experience: August 3, 2017

Thumbnail of user dimitarp1
Bulgaria
1 review
0 helpful votes
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November 3rd, 2019

The customer was awesome, I would like to chat only with her! She helps me too much!
I hope next time again I will found her m when I have an issue!

Date of experience: November 1, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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