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Freelancer has a rating of 4.7 stars from 18,546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Denyse has patiently explained the steps to follow to change freelancer although my English is not very good
Date of experience: November 11, 2019
"Katie R" was very helpful, easy to talk to and willing to assist. Freelancer support system is Really Awesome!
Date of experience: December 24, 2017
Great experience. Janella L. Provided me great support regarding my issue. Nice and quick co-operation from her side.
Date of experience: September 12, 2019
The support was very understanding and helpful. Kendra addressed all concerns that I had. Thank you very much.
Date of experience: November 28, 2017
Had a call with Russell V. - She was both professional in her demeanor and very friendly in conversation!
Date of experience: September 5, 2023
Ashton d. Told me that they will contact the contest holder today, hopefully i will riecive my price.
Date of experience: February 10, 2020
Nice Customer Service by Macal C. Macal described and answered my questions really well. It is highly appreciated.
Date of experience: July 28, 2021
Best customer service specially Mr. Charis answered my all questions
Thank you so much for your valuable service
Date of experience: September 11, 2023
Got positive response from Freeelancer Support regarding my account closer with in 1 week thank you for support.
Date of experience: March 26, 2022
Fast, to the points & streamline process. With all the guidance
Date of experience: June 12, 2024
I think it is very hard to get clients or been adjudicated with a project. Also It hard to get good clients, even if you are the best in your fiel. I am not saying i am the best but I think I am good enough to at least make a lving from this. The only resaon I am using freelancer is because represents an extra income but for sure is imposible to live only as a user in freelancer sites. Whel thats my opinion.
My advice is that yout should pick better your freelancer and award their quality. You have to many freelancers and less job offers. Also you should improve your jobs cartegorization, I mean, for example, I am and architectural render expert, but I can find an exclusively area for us. I always recieve offers from clients that needs me for another kind of jobs like product 3d modeling, or characters for games, etc.
Anyway, your site is great but not so great for an Archviz Artist, which is a totally different career.
Thanks.
Date of experience: December 16, 2021
I started on this site in 2014 December. Since than i made decent money on this site. This site is not scam but have poor management and services. If you will work carefully on this site you can make some good money.
1. don't upgrade to higher membership instantly. Take step by step from lower to higher as you make money and come to know more about site.
2. Don't buy any test to take ( They are useless) Clients barely see them. But don't miss the opportunity of taking tests when freelancer offer them as free of cost. Happened to me many times.
3. Dont Bid on all projects you see on freelancer. Just bid on verified clients. I do expect that you might miss some new clients but there is less possibility of getting scammed if you choose to work with verified client with 1-2 jobs completed.
4. DONT WORK WITHOUT MILESTONES FUNDED. Set up yours milestone and always ask client to release the freelancer fee ( On fixed price projects) before even you start working. Which can be 3% to 15% of project cost depends upon your membership. Also on hourly jobs don't work without milestones hours funded. This is very important 99% of the time you save yourself getting scammed from scammer clients.
5. Verify your profile before you start working on this site so save some hassle with site like Withdrawal or dispute process.
6. I do agree that Chat support or ticket support of this site is too poor which need to be improved.
7. For clients kindly hire people with good success rate and on decent price. I guarantee you wont be disappointed with work.Not all freelancer are scammer. There are some serious people.
8. Last but not least try to learn more ways to work on this site if you set yourself up well on this site there are lot of projects and money you can make from this.
I wish everybody great success and Wish this site to improve their support.
Date of experience: January 5, 2016
Here's how it works:
You bid on a project and get awarded the job. If it is a job for $100 you IMMEDIATELY see freelancer.com take their $10 commission from your bank account. What have you got so far? You may think you have a job, but in actual fact you have NOTHING WHATSOEVER!
After getting awarded the 'job' you now chat to the 'employer' (read 'scammer') who refuses 9 times out of 10 to pay money into the escrow account (the so-called 'Freelancer milestone system'). Why the refusal? Because the 'employer' is hoping you are f*cking stupid enough to do the work and naively send it to him/her without payment protection so they can steal your work and disappear without paying. If you refuse to work without money in escrow - wait for it, THIS IS THE BEST PART! - then the f*cking scammer can cancel the 'job' and claim you didn't do the work and leave you a one star review which sits there on your profile and makes everyone think you're a bad freelancer when your only sin is that you didn't want some scammer to steal your work.
LET US REVIEW WHAT FREELANCER.COM HAS DELIVERED:
1. They have taken your $10
2. They have given you the opportunity of a heartwarming chat with a scammer
3. They have allowed the scammer to cancel the 'job' and leave you a one star review
BUT HEY, WHO THE F*CK CARES - FREELANCER.COM GOT THEIR $10 'COMMISSION'!
(By the way, in case you thought you could write to their 'support team' and complain - THEY DO NOT HAVE ONE!)
I have said it before and will say it once more: STAY AWAY FROM THIS RUBBISH SITE!
Date of experience: December 8, 2016
Receive a detailed chat support thru Ms. Angie. Thank you.
Date of experience: June 13, 2024
Excellent communication. There's always an agent available.
Date of experience: June 12, 2024
Valuable feature, particularly for urgent issues. My experience with Freelancer's Live Chat Support was outstanding.
Date of experience: June 9, 2024
I translate any language I have and translate them at other times so I'm looking for a client who didn't work for me at my expense.
Date of experience: February 9, 2020
Quick and very helpful response. I am a new comer, i don't know about the payment methods. He clarifying me very easily and very professional manner.
Date of experience: November 11, 2019
Kayla B. Solved my problem very quickly. Thank you very much.
She guided me and I was able to close a project that was problematic.
Date of experience: March 5, 2018
Eula is very kind and good agent. He considered my issues carefully and provided fair and correct offer. I recommend highly. Thank you so much!
Date of experience: September 26, 2019
Lovely, clear and easy to talk to. Couldn't have asked for better customer service.
My issue was resolved within 2 minutes and am very happy.
Date of experience: June 19, 2019
Hello, thanks for helping me out with this issue, I had a problem with an invoice and some logged hours I wasn't able to see.
Date of experience: December 4, 2018
Kayla B did a great job helping me end my project. He was very professional and proficient. She did not take long resolving my issue.
Date of experience: January 1, 2018
Noelle F. Did a wonderful job in assisting me with multiple querries I was facing in a project and managed to clear all of them.
Date of experience: September 8, 2020
I had a serious problem here and Jam heard me patiently and solved the problem. You should be honored for having an employee like him
Date of experience: November 2, 2021
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Bharat. We really appreciate the honest feedback you've provided above. May these be helpful to other users, too. We can assure you that we are continuously improving the site to give the users the best online platform. If in the future the need arises, do not hesitate to contact our Support Team. Again, thank you and take care! Cheers!