• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,544 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,544)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user raor2
California
1 review
0 helpful votes
  • Send Message
February 12th, 2019
Verified purchase

Entire process of initial chat followed by prompt resolution was competent and courteous. Follow up was quick as promised during the chat.

Date of experience: February 12, 2019

Thumbnail of user waseemm1
Pakistan
1 review
0 helpful votes
  • Send Message
February 14th, 2019

It was very nice to talk to Eric regarding the query I have and he solved the problem in few minutes. Thanks

Date of experience: February 12, 2019

Thumbnail of user alyo14
Egypt
1 review
0 helpful votes
  • Send Message
August 13th, 2017
Verified purchase

I complained that they withdraw money from my account but They have refunded the dormancy fees:)
They are very helpful and cooperative.

Date of experience: August 12, 2017

Thumbnail of user deniss102
KR
1 review
0 helpful votes
  • Send Message
October 11th, 2019
Verified purchase

The supporter is a good opinion for my problem. I am following the way now and feel happy. Thanks for your help.

Date of experience: October 11, 2019

Thumbnail of user bakuls4
Bangladesh
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

It was a very good communication with Chelsea. I really very appreciated to her co-operation to verify my freelancer profile. Thank you!

Date of experience: December 23, 2022

Thumbnail of user motolania
Nigeria
1 review
0 helpful votes
  • Send Message
March 4th, 2019
Verified purchase

Anastasia D seems to have patience and professionalism. The freelancer team seem to be swift in rectifying issues and making clients happy.

Date of experience: March 2, 2019

Thumbnail of user lazed
MK
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

I've talked to support a few times and I am very happy with them. They are very helpful, communication is very good.

Service
Quality

Date of experience: August 28, 2017

Thumbnail of user alisont140
South Africa
1 review
0 helpful votes
  • Send Message
September 21st, 2021
Verified purchase

Response time a little slow but the staff always come through with a helpful, useful answer to queries. Polite and respectful always.

Date of experience: September 21, 2021

Thumbnail of user youssefa33
Egypt
1 review
0 helpful votes
  • Send Message
June 5th, 2021
Verified purchase

Very nice work from technical support, respect and speed in solving problems, my problem was solved in minutes, thank you very much

Date of experience: June 5, 2021

Thumbnail of user eriks125
Thailand
1 review
0 helpful votes
  • Send Message
February 18th, 2019
Verified purchase

Fast excellent service. Appreciated when a issue can be resolved so quickly without a fuss. Good to have a responsive agent available.

Date of experience: February 18, 2019

Thumbnail of user jasnan
BA
2 reviews
0 helpful votes
  • Send Message
August 21st, 2017
Verified purchase

A mix up with payments was very quickly taken care of by a very friendly and understanding customer service representative. Many thanks.

Service

Date of experience: August 20, 2017

Thumbnail of user tanushab
India
1 review
0 helpful votes
  • Send Message
August 25th, 2021
Verified purchase

Overall experience is amazing, freelancer supporting team is too good. Immediate response. The team quickly resolve my problem. Thank you so much.

Date of experience: August 25, 2021

Thumbnail of user azizn2
Lebanon
1 review
0 helpful votes
  • Send Message
June 5th, 2018
Verified purchase

Great support, it didn't take me 5 minutes to resolve my issue.
I'm glad with such an experience with a support service

Date of experience: June 5, 2018

Thumbnail of user binamp
Nepal
1 review
0 helpful votes
  • Send Message
September 3rd, 2019
Verified purchase

He was helpful for the support which i was seeking. Additionally he helped me in providing further information about freelancer community guidelines.

Date of experience: September 3, 2019

Thumbnail of user joshuat550
India
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

I had nice experience in this interview with Chelsea, It was very interesting, Thanks Very much! She provided the Badge Promptly.

Date of experience: March 30, 2023

Thumbnail of user lilianm30
Malaysia
1 review
0 helpful votes
  • Send Message
March 10th, 2019
Verified purchase

Had help from one of your agents and she know what she was do. She helped me to verify my credit card.

Date of experience: March 7, 2019

Thumbnail of user cezaldrinc
Philippines
1 review
0 helpful votes
  • Send Message
March 12th, 2019
Verified purchase

Thanks to the support especially from Ms. Judith J., she is very courteous and responsive. She was able to answer my questions.

Date of experience: March 11, 2019

Thumbnail of user ga157
Lebanon
1 review
0 helpful votes
  • Send Message
September 21st, 2021
Verified purchase

I had a few questions concerning the handover process in contests and thank you Donald G. For the help and quick response!

Date of experience: September 21, 2021

Thumbnail of user henryz11
Zambia
1 review
0 helpful votes
  • Send Message
August 30th, 2018
Verified purchase

Charlotte gave Great service and was very helpful. She even went the extra mile and provided extra information that really proved useful.

Date of experience: August 30, 2018

Thumbnail of user igork106
RU
1 review
0 helpful votes
  • Send Message
November 27th, 2021
Verified purchase

They are very kind and helpful.
Although you have serious problems, they will be always there to help you.
So, don't worry.

Date of experience: November 27, 2021

Thumbnail of user manilynk1
Philippines
1 review
0 helpful votes
  • Send Message
January 27th, 2022
Verified purchase

I'm very much thankful for the Freelancer support, Russel V. for helping me out to solve the negative balance on my account.

Date of experience: January 27, 2022

Thumbnail of user sarah200
Australia
1 review
0 helpful votes
  • Send Message
March 14th, 2019
Verified purchase

Thanks to Mason D, respectfully, it really took me some time and gave me some good tips, thank you for the support.

Date of experience: March 14, 2019

Thumbnail of user pujas12
India
1 review
0 helpful votes
  • Send Message
November 25th, 2018

Got a good help from Erwin C. He gave proper help in accordance to the queries and solved the issue as well.

Date of experience: November 24, 2018

Thumbnail of user vidhana
India
1 review
0 helpful votes
  • Send Message
August 29th, 2018
Verified purchase

The agent was such a nice person, he listened to my request carefully, understood the circumstances and help me through my problem.

Service
Value
Returns
Quality

Date of experience: August 28, 2018

Thumbnail of user derivedw
India
1 review
0 helpful votes
  • Send Message
November 11th, 2018
Verified purchase

Josie G is a real customer care super star.

Solved query in just a while. Really happy with the solved issue.

Thanks

Date of experience: November 9, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?