Freelancer has a rating of 4.7 stars from 18,544 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
It was very nice to talk to Eric regarding the query I have and he solved the problem in few minutes. Thanks
Date of experience: February 12, 2019
I complained that they withdraw money from my account but They have refunded the dormancy fees:)
They are very helpful and cooperative.
Date of experience: August 12, 2017
The supporter is a good opinion for my problem. I am following the way now and feel happy. Thanks for your help.
Date of experience: October 11, 2019
It was a very good communication with Chelsea. I really very appreciated to her co-operation to verify my freelancer profile. Thank you!
Date of experience: December 23, 2022
Anastasia D seems to have patience and professionalism. The freelancer team seem to be swift in rectifying issues and making clients happy.
Date of experience: March 2, 2019
Response time a little slow but the staff always come through with a helpful, useful answer to queries. Polite and respectful always.
Date of experience: September 21, 2021
Very nice work from technical support, respect and speed in solving problems, my problem was solved in minutes, thank you very much
Date of experience: June 5, 2021
Fast excellent service. Appreciated when a issue can be resolved so quickly without a fuss. Good to have a responsive agent available.
Date of experience: February 18, 2019
A mix up with payments was very quickly taken care of by a very friendly and understanding customer service representative. Many thanks.
Date of experience: August 20, 2017
Overall experience is amazing, freelancer supporting team is too good. Immediate response. The team quickly resolve my problem. Thank you so much.
Date of experience: August 25, 2021
Great support, it didn't take me 5 minutes to resolve my issue.
I'm glad with such an experience with a support service
Date of experience: June 5, 2018
I had nice experience in this interview with Chelsea, It was very interesting, Thanks Very much! She provided the Badge Promptly.
Date of experience: March 30, 2023
Had help from one of your agents and she know what she was do. She helped me to verify my credit card.
Date of experience: March 7, 2019
Thanks to the support especially from Ms. Judith J., she is very courteous and responsive. She was able to answer my questions.
Date of experience: March 11, 2019
I had a few questions concerning the handover process in contests and thank you Donald G. For the help and quick response!
Date of experience: September 21, 2021
They are very kind and helpful.
Although you have serious problems, they will be always there to help you.
So, don't worry.
Date of experience: November 27, 2021
I'm very much thankful for the Freelancer support, Russel V. for helping me out to solve the negative balance on my account.
Date of experience: January 27, 2022
Thanks to Mason D, respectfully, it really took me some time and gave me some good tips, thank you for the support.
Date of experience: March 14, 2019
Got a good help from Erwin C. He gave proper help in accordance to the queries and solved the issue as well.
Date of experience: November 24, 2018
Josie G is a real customer care super star.
Solved query in just a while. Really happy with the solved issue.
Thanks
Date of experience: November 9, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).