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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user raguln
India
1 review
0 helpful votes
  • Send Message
May 19th, 2019
Verified purchase

She is a very nice cooperative, friendly person. She addressed me very well on all the issues and easy to solve it.

Date of experience: May 16, 2019

Thumbnail of user boukaro
Canada
1 review
0 helpful votes
  • Send Message
November 4th, 2017
Verified purchase

Guys you are really professional. I appreciate your fasten and time you provided to my case. We can trust you. Keep going

Date of experience: November 4, 2017

Thumbnail of user vishnup6
India
1 review
0 helpful votes
  • Send Message
November 2nd, 2017
Verified purchase

Excellent & user friendly support. It's very fast & provide quick solution. Thanks a lot josie. I really like live chat support.

Date of experience: November 1, 2017

Thumbnail of user mdasaduli
Bangladesh
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

Solved by support system i frequently asked to help me with the information I sent. Support team taken care of my query

Date of experience: August 3, 2023

Thumbnail of user antonk38
RU
1 review
0 helpful votes
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November 16th, 2017

Brenda --! You working so fast and so correct! I really appreciate your help. Have a nice day and good days in work!

Date of experience: November 16, 2017

Thumbnail of user nikhileshd
India
1 review
0 helpful votes
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August 28th, 2020
Verified purchase

The timely resolution of the issues, done by Ms. Kimberley. I have solved about two issues using a single Ticket. Thanks again!

Date of experience: August 28, 2020

Thumbnail of user yaniad
Argentina
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

The answer was precise and allowed me to solve the problem i had with withdraw my money to paypal (Argentina). Many thanks!

Date of experience: May 13, 2022

Thumbnail of user lamab2
PS
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

A very nice and cooperative platform; the support team has helped me get my money back and took my request into consideration.

Date of experience: June 17, 2021

Thumbnail of user vildanan
BA
1 review
0 helpful votes
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September 7th, 2022

The fast support provided by the freelance.com team helped me resolve all the issues and difficulties I faced while creating my account.

Service
Quality

Date of experience: September 7, 2022

Thumbnail of user shumailaa2
Pakistan
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Yes I was given 4 bids immediately which I lost when i shifted to free package from basic membership. Thanks a lot.

Date of experience: December 5, 2022

Thumbnail of user zihanhossainc
Bangladesh
1 review
0 helpful votes
  • Send Message
February 9th, 2022
Verified purchase

Its nice to talk with Chelsea V. She talk as i want ( slowly & Loudly) it help me to understand well. Thanks.

Date of experience: February 9, 2022

Thumbnail of user keithc208
Australia
1 review
0 helpful votes
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July 17th, 2019

I was explained the process and am happy with the communication. Great experience with an operator - trust me that doesn't happen often.

Date of experience: July 16, 2019

Thumbnail of user juanm753
Spain
1 review
0 helpful votes
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November 26th, 2021
Verified purchase

I have had a terrible experience with this platform and I doubt I'll ever use it again nor recommend it to anybody

Date of experience: October 27, 2021

Thumbnail of user shahrears
Bangladesh
1 review
0 helpful votes
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August 13th, 2019

Noelle F. Helped me to sort out my problem so comfortably and he's so understanding. Hope he will assist me next time!

Date of experience: August 13, 2019

Thumbnail of user emilsec
Argentina
1 review
0 helpful votes
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August 13th, 2019

I am happy with your help. I recommend it! It has helped me understand a problem about the release of my payment

Date of experience: August 12, 2019

Thumbnail of user umarnawabk
Pakistan
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

I have very good experience with her and she also guide me and answer all my questions very politely regarding the program.

Date of experience: October 8, 2021

Thumbnail of user shahedulh
Bangladesh
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

The assistance was good. But the verification process was a bit complex, it needs to be easy for both freelancers and clients.

Date of experience: April 30, 2021

Thumbnail of user rezaa24
Indonesia
1 review
0 helpful votes
  • Send Message
October 7th, 2021
Verified purchase

Can reply the message when I off in a day. Can explain clearly about the features, and open to answer some questions.

Date of experience: October 7, 2021

Thumbnail of user niralig
India
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have great chat with Chelsea. She is very kind and skill full person. She ask me to all thing very kindly.

Date of experience: August 9, 2022

Thumbnail of user johannesb26
Austria
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

I've only had great experiences with Freelancer.com - both with the platform service and the people working on it. Glad for its existance!

Date of experience: March 23, 2022

Thumbnail of user aryanb11
India
1 review
0 helpful votes
  • Send Message
July 21st, 2022
Verified purchase

It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.

Date of experience: July 21, 2022

Thumbnail of user bernardov6
New Zealand
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

Kelvin was a great assistant, he helped me to arrange my refunding easy and without insist on keeping my money on Freelancer.

Date of experience: November 19, 2021

Thumbnail of user amparom21
Argentina
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

A very nice person, very empathetic. Despite not speaking English very well, we have been able to carry out the interview properly.

Date of experience: March 17, 2023

Thumbnail of user kerellosv
Egypt
1 review
0 helpful votes
  • Send Message
March 17th, 2021
Verified purchase

They helped me to resolve my problem so fast.
I really appreciate the support team they are so co-operative thank you all.

Date of experience: March 17, 2021

Thumbnail of user randdyf
DO
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Fast response.

It was a satisfactory experience, quick response, excellent service, I just hope they finish the surveys and refund the money.

Date of experience: June 11, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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