Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
She is a very nice cooperative, friendly person. She addressed me very well on all the issues and easy to solve it.
Date of experience: May 16, 2019
Excellent & user friendly support. It's very fast & provide quick solution. Thanks a lot josie. I really like live chat support.
Date of experience: November 1, 2017
Solved by support system i frequently asked to help me with the information I sent. Support team taken care of my query
Date of experience: August 3, 2023
Brenda --! You working so fast and so correct! I really appreciate your help. Have a nice day and good days in work!
Date of experience: November 16, 2017
The timely resolution of the issues, done by Ms. Kimberley. I have solved about two issues using a single Ticket. Thanks again!
Date of experience: August 28, 2020
A very nice and cooperative platform; the support team has helped me get my money back and took my request into consideration.
Date of experience: June 17, 2021
The fast support provided by the freelance.com team helped me resolve all the issues and difficulties I faced while creating my account.
Date of experience: September 7, 2022
Yes I was given 4 bids immediately which I lost when i shifted to free package from basic membership. Thanks a lot.
Date of experience: December 5, 2022
Its nice to talk with Chelsea V. She talk as i want ( slowly & Loudly) it help me to understand well. Thanks.
Date of experience: February 9, 2022
I was explained the process and am happy with the communication. Great experience with an operator - trust me that doesn't happen often.
Date of experience: July 16, 2019
I have had a terrible experience with this platform and I doubt I'll ever use it again nor recommend it to anybody
Date of experience: October 27, 2021
Noelle F. Helped me to sort out my problem so comfortably and he's so understanding. Hope he will assist me next time!
Date of experience: August 13, 2019
I am happy with your help. I recommend it! It has helped me understand a problem about the release of my payment
Date of experience: August 12, 2019
I have very good experience with her and she also guide me and answer all my questions very politely regarding the program.
Date of experience: October 8, 2021
The assistance was good. But the verification process was a bit complex, it needs to be easy for both freelancers and clients.
Date of experience: April 30, 2021
Can reply the message when I off in a day. Can explain clearly about the features, and open to answer some questions.
Date of experience: October 7, 2021
I have great chat with Chelsea. She is very kind and skill full person. She ask me to all thing very kindly.
Date of experience: August 9, 2022
I've only had great experiences with Freelancer.com - both with the platform service and the people working on it. Glad for its existance!
Date of experience: March 23, 2022
It was a wonderful experience. All my doubts were solved within a few minutes. The customer support lady was polite and helpful.
Date of experience: July 21, 2022
Kelvin was a great assistant, he helped me to arrange my refunding easy and without insist on keeping my money on Freelancer.
Date of experience: November 19, 2021
A very nice person, very empathetic. Despite not speaking English very well, we have been able to carry out the interview properly.
Date of experience: March 17, 2023
They helped me to resolve my problem so fast.
I really appreciate the support team they are so co-operative thank you all.
Date of experience: March 17, 2021
Fast response.
It was a satisfactory experience, quick response, excellent service, I just hope they finish the surveys and refund the money.
Date of experience: June 11, 2023
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).