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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muradilm
Bangladesh
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

I am happy with her/his. You know, this human is great. Um pleased

Date of experience: June 11, 2024

Thumbnail of user mariusi17
New York
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

It was quick, they were friendly and had a good flow.

Date of experience: June 11, 2024

Thumbnail of user alanar49
South Africa
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

As per usual I received great service from the Freelancer Chat Agent: Maine.
I had a difficult query and they were alble to assist.

Date of experience: July 18, 2022

Thumbnail of user guillerminab2
Argentina
1 review
0 helpful votes
  • Send Message
February 7th, 2020

The support from Freelancer is always helpful, however, I'd like to thank Eula R. For her constant help whenever I reach her.

Date of experience: February 5, 2020

Thumbnail of user nitinr31
GB
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Russell V. helped me with the verified freelancer batch account activation. Making the connection with Russell was fantastic.

Date of experience: March 25, 2024

Thumbnail of user juanr1253
Brazil
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Really kind, clear communication and made everything straightforward and a delight. Highly recommend

Date of experience: March 13, 2024

Thumbnail of user muhamadb3
Indonesia
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

I asked Hope about "an obligation to my client" and I also asked Macy about "project completed". They both served me very well

Date of experience: March 10, 2024

Thumbnail of user atiffhamadahh
Malaysia
2 reviews
1 helpful vote
  • Send Message
December 15th, 2019
Verified purchase

Im so happy with freelancer assistant services, chelsea is very friendly and super helpful! Im so happy with verification process, thank you so much!

Date of experience: December 12, 2019

Thumbnail of user awaisa10
Pakistan
1 review
0 helpful votes
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September 30th, 2019

It provide me a way of earning and i am still a student a i am earning about 1000$ thanks i suggest to all of the users use it and earn money

Date of experience: September 30, 2019

Thumbnail of user tarekk
Bangladesh
1 review
0 helpful votes
  • Send Message
November 3rd, 2019

Excellent service for freelancer team. Good communication with me? Thank You all Freelancer team member.

Date of experience: November 2, 2019

Thumbnail of user julianw36
Australia
1 review
0 helpful votes
  • Send Message
September 4th, 2017
Verified purchase

I had the best service form JON and Kendra. They help with all my problems, It was really quick and easy.

Date of experience: September 4, 2017

Thumbnail of user javierg290
California
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

The validation process was very straightforward, and the personnel/staff, Russell V. was very communicative, patient, and helpful.

Date of experience: March 26, 2024

Thumbnail of user rehmant2
Pakistan
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Guinevere M. Is a very nice guy and he guided me very well and solved my problem thank you very much

Date of experience: March 18, 2024

Thumbnail of user robinsona23
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

It went well, however I'm no further than when I started. I have to wait for a Recruiter to contact me.

Date of experience: January 18, 2024

Thumbnail of user jiangd
California
1 review
0 helpful votes
  • Send Message
October 13th, 2019

The Freelancer site is good website for clients and freelancers and the support team is good. I like this website very much.

Date of experience: October 12, 2019

Thumbnail of user armandodidierc
Mexico
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Me informaron y me dieron atención rápida y con mucho respeto, me van a confirmar cuando el numero anterior esté desvinculado / They informed me and gave me quick and respectful attention. They will confirm when the previous number is unlinked.

Date of experience: November 13, 2023

Thumbnail of user muzammalh2
Pakistan
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Thank you so much for your valuable timing, and I appreciate a smooth and convenient conversations together, Stay Bless

Date of experience: July 25, 2023

Thumbnail of user caraw21
China
1 review
0 helpful votes
  • Send Message
December 13th, 2018
Verified purchase

I got some issues with my membership, cuz I am new, I have no idea what is going on, her name is Frieda, she is very patient with me and I am happy with this chat experience.

Date of experience: December 12, 2018

Thumbnail of user anjalis107
India
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

Macy was really helpful and cleared all the doubts that I had and that helped me from losing my money. Thank u Macy

Date of experience: March 6, 2024

Thumbnail of user cameliad1
Romania
1 review
0 helpful votes
  • Send Message
June 12th, 2020

She is a real support, she responds very quickly, she cares about people, she is 100% involved.
Thanks!

Date of experience: June 11, 2020

Thumbnail of user imtiyazp2
India
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

Your feedback is important to us. Please take a moment to share your experience with our services. Your input helps us

Date of experience: March 21, 2024

Thumbnail of user mdhasanmahmudr
Bangladesh
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

I am trying to get a membership but I don't have a card. Customer care redirected my request to the convenient team. Thanks for their help.

Date of experience: December 8, 2023

Thumbnail of user artanp
Serbia
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

Very good live support the agent was very helpful Angie M.

Date of experience: June 9, 2024

Thumbnail of user gavrichkovo
RU
1 review
0 helpful votes
  • Send Message
September 30th, 2019

Eula is very kind and good supporter. Eula answered my questions quickly. Thank you for your assistance

Date of experience: September 27, 2019

Thumbnail of user radhap7
India
1 review
0 helpful votes
  • Send Message
May 24th, 2021
Verified purchase

Macall was great in communication towards the Verified Freelancer. It was very clear and understanding.
Highly Appreciated!

Date of experience: May 24, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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