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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user paulinel35
Australia
1 review
0 helpful votes
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November 19th, 2018
Verified purchase

Josie G was great at explaining how I can try and resolve the matter with my employer. She was easy to understand and knowledgable.

Date of experience: November 19, 2018

Thumbnail of user alirezaa9
Spain
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

That was interesting but i wish we had more webinars or the same to help us find more client by the start of freelancing

Date of experience: July 26, 2022

Thumbnail of user ameliaj59
South Africa
1 review
0 helpful votes
  • Send Message
April 10th, 2021
Verified purchase

Thank you for your help and understanding. Hope this app will bring only good to people and that all the scammers will be stoped

Date of experience: April 10, 2021

Thumbnail of user dwaipayanc
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

I had a chat with Kayla B and she quickly responded and resolved my concern for the problem i was facing in freelancer.com website

Date of experience: December 1, 2018

Thumbnail of user touhidaa
Bangladesh
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Excellent service. I got a good reply for my issue. Thanks

Date of experience: June 10, 2024

Thumbnail of user shirleyh186
Ghana
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

She was very courteous and eager to help. I was finally able to resolve my issue. Well done Kayla! I'm happy with your service

Date of experience: December 10, 2018

Thumbnail of user davidk756
Thailand
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

Kayla B from support was very helpful and friendly. She addressed all the concerns I had, so would definitely recommend using the support function.

Date of experience: December 10, 2018

Thumbnail of user julianm303
Colombia
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Good atention, I don't do the process as Kelvin suggest me, but he gives me help and support to receive the promo too. Thanks

Date of experience: May 16, 2023

Thumbnail of user mariegracej
Philippines
1 review
0 helpful votes
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January 10th, 2019
Verified purchase

The CSA named Betty is so effecient. Everything has been settled in very productive way. She is also friendly and handled the issue gracefully.

Date of experience: January 9, 2019

Thumbnail of user armandas5
Portugal
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Was brief and nice to have interview. Chelsie was kind and told me every aspects of the badge. Offered help in case I needed.

Date of experience: August 15, 2022

Thumbnail of user ranaa90
Thailand
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

I have no more questions to ask you, please close this chat

Thank you very much for your advice and also for all your replies

Date of experience: February 4, 2024

Thumbnail of user virald1
India
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

Very Supportive Person. Helped me a lot with her support i get bonus uSD. Thanks done its was very nice experience chating with you.

Date of experience: August 2, 2017

Thumbnail of user michaelr364
Nigeria
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Thank you kayla. B for assisting me with my payment issues, I appreciate the professional way you answered all my questions. Keep it up

Date of experience: August 10, 2017

Thumbnail of user sumitm4
India
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Antoinette B.: is very good support member in your team
He resolve my issue in few min and give all answer of my ques

Date of experience: August 13, 2017

Thumbnail of user mangeshg3
India
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Hello,
My name is mangesh. I am full-time freelance graphic designer.
I really enjoy making pixel perfect quality design for my clients.
Thank you.

Date of experience: September 28, 2023

Thumbnail of user alexeic
MD
1 review
0 helpful votes
  • Send Message
March 19th, 2018
Verified purchase

Thnx for fast support on sunday, had big funds problem with guy on project *******, waiting reply from him about payment about 2 weeks

Date of experience: March 18, 2018

Thumbnail of user antoniod42
Canada
1 review
0 helpful votes
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November 9th, 2017
Verified purchase

Great customer service! I hadnt used the service if a few months and they were very helpful with refunding me and cancelling my subscription

Date of experience: November 9, 2017

Thumbnail of user goodnessa
Nigeria
1 review
0 helpful votes
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November 19th, 2017
Verified purchase

It was so quick and easy. The representative was professional and even offered to help me.

I want more people like that todo CS.

Date of experience: November 16, 2017

Thumbnail of user khawajaa3
Pakistan
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

Macall is an expert He explained me each and everything very kindly and cleanly.
Very friendly person to talk with
A++++ services.
100% recommended

Date of experience: February 9, 2022

Thumbnail of user fabinp1
Ecuador
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Your answers helped me with my questions.
I hope to use again.
In case you require it

Date of experience: June 10, 2024

Thumbnail of user hanim8
Netherlands
1 review
0 helpful votes
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January 25th, 2020

Thanks again for your patience with my questions Jennifer M! I really like the support service in Freelancer.com and Jennifer M was very helpfiul.

Date of experience: January 23, 2020

Thumbnail of user makid2
Croatia
1 review
0 helpful votes
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July 23rd, 2020

Awesome site with awesome freelancers and awesome support. I like the site and will continue using it

Date of experience: July 22, 2020

Thumbnail of user akritis10
India
1 review
0 helpful votes
  • Send Message
March 20th, 2021
Verified purchase

Hey Orion thanks alot for your quick help. You made my day, I was really worried and now you solved it within minutes thanks

Date of experience: March 20, 2021

Thumbnail of user kamrank57
Pakistan
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

I really enjoyed talking to Chelsea V regards verification process, I was very comfortable with her.
She is very professional.
Thanks

Date of experience: December 29, 2023

Thumbnail of user hafiyyann
Indonesia
1 review
0 helpful votes
  • Send Message
September 4th, 2023
Verified purchase

Russell V. helped me complete the verification process to get the verified badge and he gave me lots of good advice along the way. Thank You

Date of experience: September 4, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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