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Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Understanding and helped me through the process with clear instructions and very friendly customer support.
Date of experience: June 21, 2022
I was assisted via live chat by Eric S to cancel mu subscription and refund my payment. He was very helpful and completed my request quickly.
Date of experience: February 7, 2019
I requested a refund on a milestone deposit I no longer required for a job, and it was processed within minutes of my request. Thanks, Elijah!
Date of experience: October 7, 2022
Fast and efficient! Asked for her to solve an issue with a dispute and mark the project as completed. It took 3 minutes and she had done it for me
Date of experience: February 28, 2018
Excellent customer service. Antoinette kept me posted regularly on the status throughout the chat session.
Date of experience: August 22, 2017
I talk to Frieda S. Who haven given me nice support and help to my issue.
This time I found Very nice service from freelancer team
Date of experience: August 22, 2018
Erwin C. Really helped me with my questions. I asked him about all the questions that I had. That's how the support should be! Thanks again!
Date of experience: August 25, 2018
I was charged for a fee of project that was cancelled, and I was very furious. However Katie R. Helped me in getting my money back!
Date of experience: December 29, 2017
Great, kind, friendly and very professional. Glad to have had Chelsea as my freelancer professional.
Date of experience: August 25, 2022
It's so great to have Javier helping me with this issue.
I'm disappointed with the poor Recruiter I ever met and fortunately, Javier helps me out.
Date of experience: July 1, 2022
I got some payment not from mine.
So I was so nervous about hacking.
But you guys find my account and reveal the fact!
Thank you!
Date of experience: November 13, 2018
Support desk representative was Quick to respond, and good clarification and solved my issue professionally
Date of experience: November 13, 2018
The specialist really helped me with my problem, thank you so much! Katie you best!++++++++++++++++++
Date of experience: December 20, 2017
Provided with just the right amount of assistance. Nothing more. Nothing less.
Very professional conduct.
Date of experience: March 6, 2020
It was the first time to video call with the freelancer verification team. It was great. Thank you so much for understanding me and my skill.
Date of experience: March 23, 2023
Freelancer have the best customer services compare to others. The support team very helpful. Cheers.
Date of experience: March 28, 2018
I had some problems and misunderstanding with my membership, so the Agent helped me and solved my problem in a minute. I am very happy now))
Date of experience: March 26, 2021
It was not a bad experience. Deana R. Was thorough with her help. The response was quick. I'm very happy with how they handled my request.
Date of experience: October 31, 2017
Very helpful, good communication, thanks again, my issue has been solved very quickly.
I will come back to her again if i need it without hesitation
Date of experience: September 20, 2018
I have one doubt in my project.
Gonzalo V has helped me. He is good to communicate.
He clarified my doubt clearly. Thank you very much.
Date of experience: March 28, 2018
It was very pleasure to talk with freelancer support team. They judge everything fairly. I am very please to be one member of freelancer. Thank you.
Date of experience: March 31, 2021
The support engineer explained what had caused the issue and was able to resolve the accidentally closed project in next to no time. Thanks Figaro K!
Date of experience: October 1, 2021
Great help, Katie was available in few minutes and she did her best to help me with my issue. I highly recommend her services to anyone.
Date of experience: November 3, 2017
Really appreciate the effort, I was having an issue in withdraw funds from my account this Man really help me about guiding my issue, thank you
Date of experience: May 27, 2019
Jessica helped me very quickly in a situation that I was not able to solve with another user. She was easy to understand and work with.
Date of experience: May 25, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
