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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1077
  • Value
    936
  • Shipping
    643
  • Returns
    727
  • Quality
    945

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,543)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user syedwaseema1
Pakistan
1 review
0 helpful votes
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August 8th, 2019
Verified purchase

Very helpful always when i try to get any info or problem salutation always get fabulous results.
You are the best freelancer support team.
Thank you

Date of experience: August 8, 2019

Thumbnail of user jayeshm6
India
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

It's my 1 time I connected with the team and I am suffering an issue for 17 days and finally, my problem was solved. Thank you

Date of experience: October 22, 2021

Thumbnail of user iraklib1
Georgia
1 review
0 helpful votes
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November 16th, 2019
Verified purchase

I received a message from freelancer within few hours.
My account was instantly reactivated.
If it was quicker it would be better but I am satisfied.

Date of experience: November 16, 2019

Thumbnail of user osman
Turkey
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

It was great experience to talk with Chelsea also she gave a good suggestions to improve my profiles and she has got very good communication skills

Date of experience: March 14, 2022

Thumbnail of user frankies112
Malaysia
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Freelancer.com is to be commended for its prompt and efficient response to the infringement dispute.

Date of experience: October 23, 2022

Thumbnail of user micheals91
Belize
1 review
0 helpful votes
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December 6th, 2020

Prompt response and actively tried to do all she could on her own to help me which is a quite a novel and excellent quality to have in support staff.

Date of experience: December 4, 2020

Thumbnail of user subhodeeps1
India
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Giorno reached out to me and cleared all doubts. I am very grateful to him. I will be very careful from now on while accepting projects.

Date of experience: October 5, 2021

Thumbnail of user pravinu2
Bangladesh
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Thanks for the complete my interview process for verified freelancer. Very experience and good behavior.

Date of experience: September 8, 2023

Thumbnail of user peterh2303
Washington
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Chelsea V. was very professional and asked solid questions with thoughtful follow-up questions as well.

Date of experience: July 18, 2023

Thumbnail of user farzanan
Pakistan
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Freelancer.com is my most favorite marketplace they solved my problem within few minutes. Amazing Team

Date of experience: November 18, 2021

Thumbnail of user mohank31
India
1 review
0 helpful votes
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July 9th, 2020
Verified purchase

Quick solution to my query and fixed immediately. Fastest support services comparing my past experiences.

Service

Date of experience: July 9, 2020

Thumbnail of user yvettem142
Malaysia
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

He is very helpful for the guide in using Freelancer. He is also very kind and patience with me since I got a lot of questions.

Date of experience: June 30, 2021

Thumbnail of user robertc1044
Albania
1 review
0 helpful votes
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October 2nd, 2018

Barry gave me a really straight forward and fast solution about my concern. I will be happy to have support fro him again in the future.

Thanks

Date of experience: October 2, 2018

Thumbnail of user johng1817
California
1 review
0 helpful votes
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November 11th, 2019

Janine is very kind! If I have any problem, I'll contact freelancer support again.
Thank you so much for your help.

Date of experience: November 8, 2019

Thumbnail of user queeeeenm
Nigeria
2 reviews
2 helpful votes
  • Send Message
July 22nd, 2019

Free lancing is a newly innovated way of working from home or anywhere, where you get the opportunity to be self employed and being your own boss

Date of experience: July 21, 2019

Thumbnail of user isabellya1
Brazil
1 review
0 helpful votes
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March 18th, 2021

I really liked Nicoll's service. It was attentive, explained everything clearly, and answered all my questions. Thank you very much for helping me!

Service

Date of experience: March 18, 2021

Thumbnail of user angelua
Philippines
1 review
0 helpful votes
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May 6th, 2020

Customer service japhet helped me a lot regarding my refund. I couldn't process it on my own but he did his best and I'm grateful to him. Kudos.

Date of experience: May 6, 2020

Thumbnail of user pavely3
RU
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Eula R is a great assistant.
I couldn't find the proper solution with previous assistant, but she provided me.
Thanks again for your Perfect Support!

Date of experience: July 8, 2019

Thumbnail of user inoblei
India
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Excellent suport, Quick action from Jayce. One of the reason we choose freelancer platform is the prompt support provided by your team. Thank you

Date of experience: May 18, 2023

Thumbnail of user fero16
Mexico
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

It was nice, Donna gave me an excellent atention and I understood everything about payments... but I preffer to have assistance in Spanish please...

Date of experience: August 21, 2017

Thumbnail of user kousarj
Pakistan
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

It's a best job website. Which is giving free trial for those which aree biggner on this site.
We can earn more money with getting project.

Date of experience: November 5, 2019

Thumbnail of user kaye34
Philippines
1 review
2 helpful votes
  • Send Message
October 14th, 2019
Verified purchase

Asked for assistance because I got scammed by an 'employer'. Rhian C assisted me right away. I don't recommend Freelancer in finding jobs.

Date of experience: October 11, 2019

Thumbnail of user kennethm237
Guatemala
1 review
0 helpful votes
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October 22nd, 2018
Verified purchase

Thanks for your help.im create a dupplicated Milestone paymant because the total is 25 but we agreed with the price of 12.50

Date of experience: October 21, 2018

Thumbnail of user rekad
Hungary
1 review
0 helpful votes
  • Send Message
March 27th, 2018
Verified purchase

Kayla B helped clear up all details about payment methods. She was incredibly helpful and very knowledgable about the system. Many thanks!

Date of experience: March 27, 2018

Thumbnail of user eliskab
Czechia
1 review
0 helpful votes
  • Send Message
November 30th, 2020

I needed to manage some informations in 'project in progress'. Assistant Janika helped me really quickly and proffesionally. Thank you so much.

Date of experience: November 30, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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