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Freelancer has a rating of 4.7 stars from 18,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I made a mistake in the review and she helped me very kindfully.
By other side, I recommed this web site 100%!
Date of experience: December 19, 2017
Very good support form Him. So Kind. I'm a newbie and couldn't identify my bank card. Great help from him. Thank you
Date of experience: March 29, 2019
All smooth, friendly fast and clear answer. Both questions were answered propally and politly
Not less than expected really
Thank you again
Date of experience: March 16, 2018
Macall C. (@MacallVerified) held me a lot to make my profile more professional. He was very helpful and easy to communicate with.
Date of experience: November 21, 2021
At first, I wanted to think "Gosh, all these bad reviews must just be malicious or some kind of smear campaign by freelancer.com's competitors because it seems as if this is a very reputable and "together" site"... I was wrong. Behind those pretty graphics and constant "opportunities" flashing on the screen is an undeniably sketchy operation that if we look in Websters, we will find that freelancer.com fits the bill as a scam.
Their Customer Service is absolutely the worst and my first go around with them, I thought perhaps I was going insane. As far as money and time invested into this site versus a return? I have lost thousands of dollars (I can easily prove this by averaging the amount of money that I made via other routes as a freelancer and not through freelancer.com). Between the gamification that never works correctly to the nearly 90% of jobs I bid on actually expiring because the creators of the jobs just left them hanging (and I have bid on well close to 50-60 jobs and submitted proposals with said bids) to the fact that their marketing is geared toward constantly making you spend money to "highlight your bid" or "take yet another test to move ahead"... it's absolutely sad and I regret every cent and bit of time that I spent with freelancer.com. If 90% of the bids I had just simply expired yet I spent all this time highlighting and taking tests to win them and answering questions of the job owner before they left running. This means I was coaxed to spend more and more money by the website with repeatedly getting no return. While making money and thriving as a freelancer through other means and websites so I know its not my ability or presentation... and if I google freelancer.com, nothing but terrible reviews come up for them... well. I don't know about those of you reading this but I'm going to have to go with SCAM! Feel free to email me at *******@mikejdavis.info if you need any further proof.
Date of experience: December 1, 2013
They are always ready to help. It was nice to interact with them.
Date of experience: June 6, 2024
Josie. G customer service are fast and understand what i asking and he immediately process the thing i need.
Good job
Date of experience: September 24, 2018
I had a problem regarding an awarded contest, Kelly respond to my ticket and told me what I need to do.
Date of experience: May 5, 2023
They always find new ways to blackmail freelancers. Showing wrong statistics about 20 million freelancers. They cost me thousand of dollars
Date of experience: August 15, 2016
Cust support janine has been really helpful and solved our issue on the spot, thanks a a lot for the assistance!
Date of experience: February 7, 2020
Freelancer eliminates the limits to find the best candidates to get your work done in a well managed and protected way
Date of experience: March 30, 2018
I am very satisfied from Katie. R help and support. She resolved my problem very quick. Thanks for the excellent help.
Date of experience: February 7, 2018
The support response is very fast and they didn't need a lot of explanation of problem they understand what you say
Date of experience: May 19, 2021
Had a problem with upgraded my membership and general support person Eula R. Resolved the problem and offer an accepted solution.
Tip for consumers:
Try to service... does what it claims to do.
Products used:
Freelancer Plus membership
Date of experience: November 27, 2019
Very fast support every time i ask for it. Very good idea connecting people from everywhere in the world for business.
Date of experience: February 10, 2018
I like your service, It is helpful and fast. The guidance is well detailed, organized, and easy to understand.
Thank you
Date of experience: February 5, 2021
Katie was a Good freelancer support executive. Had a nice service and solved my issue. Was quick to respond. Thank you.
Date of experience: February 4, 2018
Donald G, was able to explain me the process of the dispute and helped me through my concerns, thanks a lot!
Date of experience: September 8, 2021
I am new here on this platform (Freelancer.com) the support team are truly professional and cooperative. Highly recommended. I love freelancer.com
Date of experience: October 13, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Michael, Marcus of Freelancer.com here. It's good to know that you've utilized our Site to showcase your skills, though it is unfortunate to hear that the projects you have placed a bid has expired. Thank you for sharing your experience in our site and the feedback you have provided is greatly appreciated. I have responded to the email you have sent in our Support Desk. For your reference, I've sent you a private message here in Sitejabber.com for the ticket ID. I hope to hear from you, Michael.