- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Freelancer has a rating of 4.7 stars from 18,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The first thing you'll notice is that you need to give them your credit card details before you can do much on the site. Which if you succumb will be your downfall, I was curious about the different memberships that they advertise all over the site and clicked the Upgrade button just to see what perks it would give, but just like that with no confirmation my card was debited £40 for a months membership! (at this point I was on the trial and had no interest in paying).
So I hopped over to the customer help immediately and did manage to speak to a rep, when I explained that there had been no confirmation and I hadnt used any features she then printed out a list of the T&C's that I had signed when I registered, I kept at her, saying that I had only been registered for one day, with 30 days left on my trial why would I choose to pay for it. Eventually she managed to process a refund for me, great I thought - not too painful as I left the chat.
Except the refund she gave me was in their site credit. So with £40 in credit, I thought the easiest way around their pesky system would be to withdraw it like you would do with your earnings - nope. The withdraw system apparently doesnt work for "deposits".
Again, seriously frustrated I messaged into the chat. This time my case was forwarded onto the finance department which returned my money a day or two later.
So in summary, if you make one wrong click on their site expect to be fighting tooth and nail to see any sign of your money again. They take every opportunity to take fees, first when the employer is paying for the contests, then again when you actually complete the work.
Avoid it at all costs, there are better websites available.
Date of experience: March 6, 2017
It was great at the end, I get my project fees after 4-5 months, I didn't get the total project fess
Still I am happy to get only fees deducted from my account
Date of experience: May 13, 2023
It was a nice interview!
Chelsea is a nice person, she listened well to me and explained everything I asked her to clarify
Thank you,
Date of experience: December 16, 2023
They help me very well and I got news every time.
I will often depends on the team and keep going on business in Freelancer.
Thanks you very much.
Date of experience: May 11, 2018
Mountain of a problem but freelancer cares which resolved my issue in 3 minutes only.
Date of experience: June 8, 2024
The chat gave me quick answers to my inquiry. Very satisfied.
Date of experience: June 8, 2024
The agent was so helpful and i got what i wanted within few minutes. I will continue to be a freelancer and hoping to get job from my clients
Date of experience: August 3, 2018
Great service! First time for me here at the website and great service- Josie G
I asked for a refund of my mistake and you did it very quick
Date of experience: August 1, 2018
I had been charged a fee for a scam job. Eric S, in help chat, immediately saw the problem and issued a refund. Easier and faster than I expected!
Date of experience: August 21, 2018
I liked the service very much, although I had to quit using it when I got a full time job. Very useful for those looking for some extra money.
Date of experience: October 12, 2017
It was a great meeting with Russell and he made the process easy for me although I was very nervous. I want to thank him for the amazing support.
Date of experience: May 29, 2023
He is very helpful. Helped me a lot. Well wishes. He is the beauty of freelancer.com. Hope he will carry his duty like this. All the best to him
Date of experience: May 28, 2019
Great to have collaborated so well with Russell, she is very crystal clear in communication & articulation.
Date of experience: March 15, 2024
I had a very pleasant intervew with this person. It was a very professional interview from start to the end.
Date of experience: March 28, 2024
I was posting a project, which was supposed to be a free activity on this site. However, in the review process for the project a $199 fee was added to the posting of the project. When I rejected the fee and tried to repost the project without the fee multiple times, this was not allowed. When I looked at the statement for the fee, which I did not have enough money deposited on the site to pay, it said that I would have to deposit on the next page if I wanted to post the project. I was given the impression that if I clicked through, I could change the project settings and then I wouldn't have to pay the fee. Instead, the money was taken out of my account.
Username- thoughtspeech
Project ID- *******
Edit- my account has been suspended because I suspended the UNAUTHORIZED Paypal payment. Freelancer wouldn't offer any hope of giving me back the $199, and it won't even let me get away with the $9 that Paypal was responsible for! In addition, they are forbidding me from taking any additional money that has been released to their site by my other employers.
Date of experience: December 31, 2012
Best experience ever on Freelancer. I Always get Fastest And Lightning Reply and Assistance from Freelancer Support Team. Simply Freelancer Team Work is Incredible..
Date of experience: April 2, 2021
Very helpful in guiding me with what to do with a freelancer that didn't complete the project requested up to standard within the timeframe given.
Date of experience: April 4, 2018
She asked clear questions and its really about my profile. So i am happy that finally my profile have verification badge.
I give 5 Stars
Date of experience: January 26, 2023
Kevin R. Was very responsive from the start. The issue was resolved by him once and for all. It was a great experience.
Thank you.
Date of experience: November 14, 2022
I made a mistake and they (Mason) were kind and understanding about it. They were able to make an exception for me. Great stuff, really.
Date of experience: October 22, 2018
Very expert of troubleshooting and solve the issue at once, and I was struck at that time.
Thank you so much for the help given.
Date of experience: October 28, 2018
I was having issue with my identity verification. I was confuse about the Address Proof Verification. It is very well solved by Jade. Thanks again.
Date of experience: October 28, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Cathy,
I'm Mandy from Freelancer.com. I have sent you an email regarding this concern. You may check ticket ULR-967-62289.
Thanks,
Mandy.