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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,846
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,540)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (599) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user maimunaa
Kenya
1 review
0 helpful votes
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January 24th, 2018

My account was charged with a project fee which the client never gave me the job. Berry managed to sort out the issue for me

Date of experience: January 24, 2018

Thumbnail of user muhammadu32
Pakistan
1 review
0 helpful votes
  • Send Message
July 30th, 2018

I chatted with Erwin C.
Freelancer support was very efficient and fast. Erwin C got into action straight away and resolved the issue within minutes.

Date of experience: July 29, 2018

Thumbnail of user alinag43
RU
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Sabrina is very great!
I knew the problem I was suffering the most in time and really did my best to help.
I'm very satisfied.

Date of experience: April 9, 2021

Thumbnail of user habiba13
Pakistan
1 review
0 helpful votes
  • Send Message
February 16th, 2020
Verified purchase

It was so helpful and also solved my issue. I was so worried about that but now i am relaxed because of this guy. Thanks

Date of experience: February 16, 2020

Thumbnail of user kheyalid
India
1 review
0 helpful votes
  • Send Message
July 9th, 2018
Verified purchase

Katie, was very patient with me, as I am new to freelancer.com she tried her best to explain things to me.

Great Job! Thank you...

Date of experience: July 8, 2018

Thumbnail of user zobiah
Saudi Arabia
1 review
0 helpful votes
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October 24th, 2019

I m new to this platform and encountered some scam employers but Jennifer. M assisted me so well and resolved problem quickly. Thanks to her.

Date of experience: October 22, 2019

Thumbnail of user gabrielav19
Colombia
1 review
0 helpful votes
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August 2nd, 2018
Verified purchase

She was patient and had all the answers to my questions. I think I can now verify my paying method and start working with Freelancer.com

Date of experience: August 1, 2018

Thumbnail of user batkhishigb
Mongolia
1 review
0 helpful votes
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July 27th, 2019
• Updated review

Good platform!
I have worked many projects so far!
And I have improved many skills here.
If anyone want to get money, use this site!

Date of experience: July 24, 2019

I have got the my money after 3weeks passed
June 12th, 2018
Verified purchase
• Previous review

Freelancer.com have hold my money 3 weeks ago,
The reason was that client had issue.
So, I had got my money and can use after 3weeks.
I think this is not good

Date of experience: June 12, 2018

Thumbnail of user dardooscarg
Argentina
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

I think that in the web page should be a link to send suggestions directly to the decision makers without passing thru the support team.

Date of experience: December 10, 2021

Thumbnail of user gabrielr204
Brazil
1 review
0 helpful votes
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May 24th, 2021
Verified purchase

Avery was a great member of the supporting team. Solved my problem and showed me ways to avoid having the same problem in the future!

Date of experience: May 24, 2021

Thumbnail of user eduardoc48
Brazil
1 review
0 helpful votes
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December 25th, 2018
Verified purchase

I had some trouble but in a matter of few minutes, the Freelancer team was able to find a solution.

Thanks Claudia and Freelancer team.

Date of experience: December 25, 2018

Thumbnail of user robertar34
Italy
1 review
0 helpful votes
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August 2nd, 2018
Verified purchase

I received an excellent assistance by Charlotte B. For a problem I had. Charlotte gave me a full service and she quickly answered my questions.

Date of experience: August 2, 2018

Thumbnail of user niranjanm4
India
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

I been working with freelancer since 2018 and have great experience with the projects I work on, I were wondering to have a varified freelancer badge, So I got message from Macall and I didnt know that Freelancer is running discount on Independence day Of India for Varified Freelancer Badge. I got wooping 20% dicount and work very happy to have it. I had few questions about the Varifed badge which Got cleared by Him.
Thank you
Niranjan M.

Date of experience: August 17, 2022

Thumbnail of user christinea186
Qatar
1 review
0 helpful votes
  • Send Message
October 2nd, 2019
Verified purchase

She help me with the technicalities on how to file the cancellation of milestone payment since the freelancer did not delivered the work at all.

Date of experience: October 2, 2019

Thumbnail of user rahulg50
India
1 review
0 helpful votes
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December 10th, 2019
Verified purchase

It was a prompt service and I got refund while chatting with the executive. The agent understood me well and provide the advice also quickly.

Date of experience: December 9, 2019

Thumbnail of user richad1
India
1 review
1 helpful vote
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July 30th, 2017
Verified purchase

It was nice experience, thanks to him.He cleared all the doubts. I was very upset when the amount was deducted but now happy. Thank u

Date of experience: July 28, 2017

Thumbnail of user natalias146
Indonesia
1 review
0 helpful votes
  • Send Message
October 6th, 2022
Verified purchase

It was a pleasure to speak with Chelsea. I was a bit nervous at the beginning but later wile we spoke I fill more comfortable.

Date of experience: October 6, 2022

Thumbnail of user olenap2
New York
1 review
0 helpful votes
  • Send Message
August 3rd, 2017
Verified purchase

I took time to solve my problem (asked for a favour), but the support did a great job and my problem was solved. Thank you!

Date of experience: August 3, 2017

Thumbnail of user amitp19
India
1 review
0 helpful votes
  • Send Message
August 4th, 2017
Verified purchase

I have been working on freelancer from 3 years I left my job as I can work and earn more from home. Thank you freelancer.com

Date of experience: August 3, 2017

Thumbnail of user waeli
Turkey
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

I like work during Freelancer, high profit, many clients see your work and big companies

Also help you to make teams to make different projects

Date of experience: August 3, 2017

Thumbnail of user sarahm775
Australia
1 review
0 helpful votes
  • Send Message
January 28th, 2019
Verified purchase

Michelle A was great. She was able to quickly resolve my query and provided me with all the information I needed. She was very helpful.

Date of experience: January 26, 2019

Thumbnail of user jehada3
Israel
1 review
0 helpful votes
  • Send Message
January 23rd, 2019
Verified purchase

Frieda was very helpful and very nice. She understood my problem in a quick way and helped me accordingly.
This site has a great support.

Date of experience: January 22, 2019

Thumbnail of user ninas51
Ukraine
1 review
0 helpful votes
  • Send Message
November 30th, 2017

At this stage I got help)) it was quick and understandable help. The site offered me to change the amount of the project. Thank you!

Date of experience: November 29, 2017

Thumbnail of user vijayk33
India
1 review
0 helpful votes
  • Send Message
August 9th, 2017
Verified purchase

It was good talking to him as he understood what i wanted, he did a good job for me.

Thanks for the support.

Cheers

Vijay

Date of experience: August 8, 2017

Thumbnail of user santec
Italy
1 review
0 helpful votes
  • Send Message
May 1st, 2018

Great willing to help! Responded to my doubt within seconds and went ahead and made a little research just to be sure. Gladly appreciated it.

Date of experience: May 1, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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