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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user camilau
Colombia
1 review
0 helpful votes
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February 28th, 2018
Verified purchase

Great service and comprehension. I got the solution that I wanted and I did not expend a lot of time. I'm really happy with it.

Date of experience: February 28, 2018

Thumbnail of user mohameda733
Egypt
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Maine was such a great help for me and she was very friendly and patient with me Hope all your employees are just like her.

Date of experience: February 20, 2023

Thumbnail of user mazunmdy
Bangladesh
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

It was good. The support team was very responsive and never delayed to answer to my queries. I got the answers without any confusion. Thanks!

Date of experience: September 18, 2021

Thumbnail of user shelbyb85
Canada
1 review
0 helpful votes
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February 10th, 2019
Verified purchase

Anastasia D was great. Helpful, quick and polite. This was my first experience using the live chat feature and I was very pleased with it.

Date of experience: February 8, 2019

Thumbnail of user lalmia
Algeria
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

I have used freelancer support service and it was great, they responded to my messages and provide solutions to my issues
Thank you so much

Date of experience: May 2, 2021

Thumbnail of user shamimr2
Bangladesh
1 review
0 helpful votes
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May 7th, 2018

Nothing to say about her. She is just awesome. Free, open mind, cute, very friendly i really like her. Hope i meet with her again

Date of experience: May 3, 2018

Thumbnail of user ishankm
India
1 review
0 helpful votes
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September 8th, 2019

I had a doubt regarding my payments and Noelle helped me in clearing my doubts.
I am happy with the help provided and prompt replies.

Date of experience: September 4, 2019

Thumbnail of user sahild1
Minnesota
1 review
0 helpful votes
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August 31st, 2017
Verified purchase

Thomas was helpful and patient in solving my issue. He understood my issue really well and gave a timely solution.

Keep up the good work.

Date of experience: August 31, 2017

Thumbnail of user michaelg371
Canada
2 reviews
0 helpful votes
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August 28th, 2017
Verified purchase

I was struggling with an issue for a long time and Jon was able to solve it for me. Thank you for your great service!

Date of experience: August 27, 2017

Thumbnail of user ahmedg26
GB
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Anastasia was quick friendly and efficient.
Hope all your staff like this.
I was having an enquiry and the answers were clear and satisfactory
Thanks

Date of experience: February 17, 2019

Thumbnail of user nitinv4
India
1 review
0 helpful votes
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August 24th, 2017
Verified purchase

Kimberly K. Is a really good employee of freelancer.com she resolved my all problems in no time. Thanks a lot kimberly k. For your support

Date of experience: August 24, 2017

Thumbnail of user coreyc29
Pennsylvania
1 review
0 helpful votes
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December 20th, 2017
Verified purchase

Nicole was exceptionally responsive to my requests. That attitude makes me not hesitate to come right back to that site and give them more work.

Date of experience: December 18, 2017

Thumbnail of user shahm7
Bangladesh
1 review
0 helpful votes
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September 6th, 2017
Verified purchase

Freelancer, solve the problem very quickly. In 10 minutes, they solved a lot of big problem and save me from the fraud. I love freelancer.

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2017

Thumbnail of user zaenp
New York
1 review
0 helpful votes
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September 6th, 2017
Verified purchase

My support took much longer than I expected but it was because we ran into policy issues. However it was resolved and with friendly support.

Service
Quality

Date of experience: September 6, 2017

Thumbnail of user gracef116
Nigeria
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

I had an issue while trying to authenticate my card. I made a complaint to Customer Support and it was resolved within a few minutes!

Date of experience: August 5, 2021

Thumbnail of user talhag
Pakistan
1 review
0 helpful votes
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April 2nd, 2018

Best Team, Best Support Freelancer 5 / 5 stars all the way, I love to work on freelancer.com and get projects and good clients from there

Date of experience: April 1, 2018

Thumbnail of user thelmaa10
California
1 review
0 helpful votes
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September 26th, 2017
Verified purchase

It was solved immediately, thank you so much and i really appreciate the efforts you take in order to help us. Thank you Mark G.

Date of experience: September 26, 2017

Thumbnail of user jayharm
India
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Really hard for me to get a job, last 2 or 3 months i am active member. So of job i post of my business

Date of experience: June 9, 2021

Thumbnail of user normav87
Argentina
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I had a problem with the test, and Kelly solved in a sec.
I m very pleased because she is nice and really helpful.
Thanks

Date of experience: July 15, 2022

Thumbnail of user mustafat11
Egypt
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I've had a problem with logging in to my account since it was closed but now i have it fixed and can access my account

Date of experience: August 8, 2021

Thumbnail of user luisa334
Costa Rica
1 review
0 helpful votes
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March 10th, 2020
Verified purchase

It really helped me a lot to solve my problem, although I'm still waiting for it to be resolved, I hope it doesn't take long

Date of experience: March 10, 2020

Thumbnail of user pouriak
Texas
1 review
0 helpful votes
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April 19th, 2019
Verified purchase

I was taking an exam and suddenly my timer went timed out, Mason helped me to get a refund for my exam! He was great!

Date of experience: April 15, 2019

Thumbnail of user shubhamc1
India
1 review
0 helpful votes
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November 6th, 2018
Verified purchase

Betty is very responsive and helpful, I have a dispute with my client Betty suggested me to make dispute on milestone and will get help

Date of experience: November 2, 2018

Thumbnail of user dianay124
Ukraine
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

It was a good experience. Despite the fact that I had some problems joining the call on time the interviewer was very nice and patient.

Date of experience: May 13, 2022

Thumbnail of user shakeebk
Pakistan
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I am happy to get a response from freelancer Ross. I will become more happy when my issue is resolved. Thank you for your response.

Date of experience: January 31, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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