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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user robertr324
Romania
1 review
0 helpful votes
  • Send Message
December 7th, 2017

I posted a contest but priorities changed so I had to ask for a refund and freelancer delivered in seconds. Saved me a lot time.

Tip for consumers:
There is no other freelancing site like freelancer.com

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2017

Thumbnail of user kielish
Illinois
1 review
0 helpful votes
  • Send Message
May 5th, 2019
Verified purchase

He was quick, knowledgeable and nice. He provided me the info I needed. I look forward to chatting with reps like him all the time

Date of experience: May 3, 2019

Thumbnail of user shannone54
Florida
1 review
0 helpful votes
  • Send Message
September 24th, 2018
Verified purchase

This agent went a step further to help me out. She was really helpful and very quick. She was also very nice. A+++ for her.

Date of experience: September 24, 2018

Thumbnail of user mikeg536
Texas
1 review
0 helpful votes
  • Send Message
September 22nd, 2018
Verified purchase

Took care of what I needed very quickly. I asked that my project budget range be increased. He did it very fast and very politely.

Date of experience: September 21, 2018

Thumbnail of user poojas146
New Jersey
1 review
1 helpful vote
  • Send Message
August 7th, 2021
Verified purchase

They closed my account and I don't respect them anymore. I don't care about their reason of doing that because I know other platforms too.

Date of experience: August 7, 2021

Thumbnail of user shahidz1
Saudi Arabia
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

I was facing problems in my payment way. And support team helped me to fix it and teach me how to do that. Really Thanks

Date of experience: March 15, 2018

Thumbnail of user georgem2015
Georgia
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

I am so happy that they gave me great help. I wanted to reopen my account and they helped me very well.

Thanks a lot

Date of experience: February 16, 2022

Thumbnail of user tanmoys1
India
1 review
0 helpful votes
  • Send Message
November 2nd, 2017
Verified purchase

I am really satisfied. Service is really good. I hope, we'll be getting this prompt service smoothly as and when need.

Thanks for your help.

Date of experience: November 1, 2017

Thumbnail of user mokutmfone
Nigeria
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

Hi
The customer service has been good and I really appreciate it but I still have a pending request. My $10 has not been refunded

Date of experience: May 9, 2022

Thumbnail of user suryaj1
India
1 review
0 helpful votes
  • Send Message
February 28th, 2022
Verified purchase

The response was quick and the matter was settled soon, but I'd asked for an explanation on the charges too which hasn't been given yet.

Date of experience: January 28, 2022

Thumbnail of user alessiod8
Italy
1 review
1 helpful vote
  • Send Message
July 18th, 2020
Verified purchase

I had a complaint related to sealed entries in contests. I found very helpful the chat with Noelle, and I want to express my gratitude

Date of experience: July 18, 2020

Thumbnail of user josephw333
Kenya
1 review
0 helpful votes
  • Send Message
June 17th, 2019

Thank you for resolving my issue as swift as possible. You response to dispute is pretty fast. The support is really friendly and informative too

Date of experience: June 16, 2019

Thumbnail of user gurug5
India
2 reviews
2 helpful votes
  • Send Message
September 2nd, 2020

Good website to work home You do have to pay attention as you may not receive payment if you don't follow directions carefully. Happy earning..

Date of experience: September 1, 2020

Thumbnail of user matthewp1040
Chile
1 review
0 helpful votes
  • Send Message
August 5th, 2022
Verified purchase

In short, I had a wonderful experience. I send a greeting to those who assisted me and solved my doubts and problems, excellent customer service

Date of experience: August 5, 2022

Thumbnail of user abdulh165
Pakistan
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

Russell was very humble and a great communicator. I feel like I am communicating with my friend. Excellent experience and wish you very good luck!

Date of experience: June 6, 2023

Thumbnail of user huseyinc1
Turkey
1 review
0 helpful votes
  • Send Message
November 16th, 2020

Thank you very much for conveying to the people who will help to understand and solve a problem on the site in a short time.

Date of experience: November 15, 2020

Thumbnail of user emanb5
Egypt
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

Easy to work on and great customer service. I have been working on the website for more than 10 years and I highly recommend it.

Date of experience: July 4, 2021

Thumbnail of user abhijitb5
India
1 review
1 helpful vote
  • Send Message
July 19th, 2019
Verified purchase

On-point and good guidance. Appreciate the fact that the steps came all until the end even when I had found what I was looking for.

Date of experience: July 18, 2019

Thumbnail of user reymauka
Philippines
1 review
0 helpful votes
  • Send Message
November 1st, 2019
Verified purchase

The agent assigned was very helpful. She answers all my queries regarding my account on my site. I am very much grateful to have her.

Date of experience: November 1, 2019

Thumbnail of user justinf540
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

Chelsea was very formal and friendly. She asked me good questions to check my competency as a developer, and also answered all of my questions.

Date of experience: February 9, 2023

Thumbnail of user shahidula
Bangladesh
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

She was nice to talk to and provided some great details for the verification. Answered my questions thoroughly and gave me insights on the benefits.

Date of experience: June 14, 2022

Thumbnail of user deividasd
Lithuania
1 review
0 helpful votes
  • Send Message
August 10th, 2022
Verified purchase

Very Helpful and quick response support, in few minutes we got to last little details and support helped me as good as it was possible

Date of experience: August 10, 2022

Thumbnail of user josec1713
Mexico
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Was a real pleasure to talk with barry, was very polite and good energy, was helpful when i has some questions he respond to me.

Date of experience: March 16, 2023

Thumbnail of user fizzaf2
Pakistan
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

Jethro
Assist me regarding the verified badge
I am totally satisfied by his assistance
The package he have me was beyond my expectations
Thanks Jethro

Date of experience: January 12, 2023

Thumbnail of user gulshanv2
India
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

It was good. It is good top have the verified badge. Hopefully we will get a chance to work on the large ticket size client.

Date of experience: May 19, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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