Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I posted a contest but priorities changed so I had to ask for a refund and freelancer delivered in seconds. Saved me a lot time.
Tip for consumers:
There is no other freelancing site like freelancer.com
Date of experience: December 7, 2017
He was quick, knowledgeable and nice. He provided me the info I needed. I look forward to chatting with reps like him all the time
Date of experience: May 3, 2019
This agent went a step further to help me out. She was really helpful and very quick. She was also very nice. A+++ for her.
Date of experience: September 24, 2018
Took care of what I needed very quickly. I asked that my project budget range be increased. He did it very fast and very politely.
Date of experience: September 21, 2018
They closed my account and I don't respect them anymore. I don't care about their reason of doing that because I know other platforms too.
Date of experience: August 7, 2021
I was facing problems in my payment way. And support team helped me to fix it and teach me how to do that. Really Thanks
Date of experience: March 15, 2018
I am so happy that they gave me great help. I wanted to reopen my account and they helped me very well.
Thanks a lot
Date of experience: February 16, 2022
I am really satisfied. Service is really good. I hope, we'll be getting this prompt service smoothly as and when need.
Thanks for your help.
Date of experience: November 1, 2017
Hi
The customer service has been good and I really appreciate it but I still have a pending request. My $10 has not been refunded
Date of experience: May 9, 2022
The response was quick and the matter was settled soon, but I'd asked for an explanation on the charges too which hasn't been given yet.
Date of experience: January 28, 2022
I had a complaint related to sealed entries in contests. I found very helpful the chat with Noelle, and I want to express my gratitude
Date of experience: July 18, 2020
Thank you for resolving my issue as swift as possible. You response to dispute is pretty fast. The support is really friendly and informative too
Date of experience: June 16, 2019
Good website to work home You do have to pay attention as you may not receive payment if you don't follow directions carefully. Happy earning..
Date of experience: September 1, 2020
In short, I had a wonderful experience. I send a greeting to those who assisted me and solved my doubts and problems, excellent customer service
Date of experience: August 5, 2022
Russell was very humble and a great communicator. I feel like I am communicating with my friend. Excellent experience and wish you very good luck!
Date of experience: June 6, 2023
Thank you very much for conveying to the people who will help to understand and solve a problem on the site in a short time.
Date of experience: November 15, 2020
Easy to work on and great customer service. I have been working on the website for more than 10 years and I highly recommend it.
Date of experience: July 4, 2021
On-point and good guidance. Appreciate the fact that the steps came all until the end even when I had found what I was looking for.
Date of experience: July 18, 2019
The agent assigned was very helpful. She answers all my queries regarding my account on my site. I am very much grateful to have her.
Date of experience: November 1, 2019
Chelsea was very formal and friendly. She asked me good questions to check my competency as a developer, and also answered all of my questions.
Date of experience: February 9, 2023
She was nice to talk to and provided some great details for the verification. Answered my questions thoroughly and gave me insights on the benefits.
Date of experience: June 14, 2022
Very Helpful and quick response support, in few minutes we got to last little details and support helped me as good as it was possible
Date of experience: August 10, 2022
Was a real pleasure to talk with barry, was very polite and good energy, was helpful when i has some questions he respond to me.
Date of experience: March 16, 2023
Jethro
Assist me regarding the verified badge
I am totally satisfied by his assistance
The package he have me was beyond my expectations
Thanks Jethro
Date of experience: January 12, 2023
It was good. It is good top have the verified badge. Hopefully we will get a chance to work on the large ticket size client.
Date of experience: May 19, 2022
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).