Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Its been always an awesome experience to discuss our queries with hem, They are highly Professional! Highly Recommended to All
Date of experience: December 12, 2018
I got my first freelance project from freelancer. The customer support by freelancer is quick and problem solving. Thanks freelancer!
Date of experience: November 23, 2021
I have chat with Jam P. And he did really good support.
Thanks for him and respected freelancer support team.
Date of experience: November 11, 2021
Excellent service received, I recommend 100% I hope you continue to provide this service so effective and fast. Many thanks.
Date of experience: December 14, 2018
He helped me to solve my problem, good! He was kind, and very professional. The waiting time was not long.
Date of experience: December 17, 2018
They have explained the matter very well. I am happy to be able to solve the problem through them. Thanks
Date of experience: September 10, 2021
I got great support from Frieda. It was very helpful and her patients and the way she communicates is great!
Date of experience: December 28, 2018
I am very pleased with the help of Erwin C. I got all answers to all my questions thanks.
Professional.
Date of experience: January 20, 2018
She is helpful and supportive. She helps me on editing the review rate for a freelancer. Thanks a lot Kimberly.
Date of experience: March 20, 2018
Very nicely handled to clarify the doubts. Patiently listening the concerns and then giving appropriate solution or clarifications to it.
Date of experience: January 9, 2019
Great communication. He answered my question quickly and directed me to helpful resources. Easy way to clarify and ask questions.
Date of experience: December 8, 2019
It was good
But really need to work to modify your site Polls question to become more reliable for users
Date of experience: February 2, 2018
I made a mistaken payment and the rep helped me. Thank you very much. The answer was prompt and clear.
Date of experience: July 28, 2017
Very easy and fast communication, very quick solution of the problem. Jon did everything himself quickly and professionally. Many thanks!
Date of experience: July 26, 2017
I was having an issue with my Account balance and status. Stephanie M helped me it and resolved the issue.
Date of experience: July 6, 2018
Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!
Date of experience: July 31, 2018
I have had the need to contact the support desk multiple time and they are always helpful and very kind.
Date of experience: October 2, 2019
Excellent Customer service! Very patient and calm, and gave me good advice to help me be more successful on freelancer.com
Date of experience: December 29, 2022
Fast service and answered all my questions. I would love to speak with him again if I need assistance again.
Date of experience: November 2, 2021
Anastasia D was very helpful and professional when handling my dispute. She provided exceptional service and resolved my issue quickly.
Date of experience: July 10, 2019
So, I had been charged wrongly, and the person to attend me was super helpful and mindful solving the problem.
Date of experience: June 16, 2023
Love to work in Freelancer, Best freelancing site as of now. A nice and well established platform to work on.
Date of experience: August 4, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).