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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,539)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user saifk7
Pakistan
1 review
0 helpful votes
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December 12th, 2018
Verified purchase

Its been always an awesome experience to discuss our queries with hem, They are highly Professional! Highly Recommended to All

Date of experience: December 12, 2018

Thumbnail of user ankiti
India
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

I got my first freelance project from freelancer. The customer support by freelancer is quick and problem solving. Thanks freelancer!

Date of experience: November 23, 2021

Thumbnail of user jovana9
Serbia
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

I have chat with Jam P. And he did really good support.
Thanks for him and respected freelancer support team.

Date of experience: November 11, 2021

Thumbnail of user gabrielp49
VE
1 review
0 helpful votes
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December 16th, 2018
Verified purchase

Excellent service received, I recommend 100% I hope you continue to provide this service so effective and fast. Many thanks.

Date of experience: December 14, 2018

Thumbnail of user alexandrev10
France
1 review
1 helpful vote
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December 18th, 2018
Verified purchase

He helped me to solve my problem, good! He was kind, and very professional. The waiting time was not long.

Date of experience: December 17, 2018

Thumbnail of user shuhenaaktars
Bangladesh
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

They have explained the matter very well. I am happy to be able to solve the problem through them. Thanks

Date of experience: September 10, 2021

Thumbnail of user androcias
India
1 review
0 helpful votes
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December 30th, 2018
Verified purchase

I got great support from Frieda. It was very helpful and her patients and the way she communicates is great!

Date of experience: December 28, 2018

Thumbnail of user chiragp26
India
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

Chelsea has listened to all the suggestions from me and I like to use freelancers more to bring good business.

Date of experience: November 11, 2021

Thumbnail of user neethujat
India
1 review
0 helpful votes
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August 2nd, 2018
Verified purchase

Josie G- was patient and addressed all my queries. Took the time to listen and explain one by one clearly

Date of experience: August 2, 2018

Thumbnail of user mohammeds51
Egypt
1 review
0 helpful votes
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January 22nd, 2018

I am very pleased with the help of Erwin C. I got all answers to all my questions thanks.
Professional.

Date of experience: January 20, 2018

Thumbnail of user let362
Viet Nam
1 review
0 helpful votes
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March 20th, 2018
Verified purchase

She is helpful and supportive. She helps me on editing the review rate for a freelancer. Thanks a lot Kimberly.

Date of experience: March 20, 2018

Thumbnail of user pankajk33
India
1 review
0 helpful votes
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January 9th, 2019
Verified purchase

Very nicely handled to clarify the doubts. Patiently listening the concerns and then giving appropriate solution or clarifications to it.

Date of experience: January 9, 2019

Thumbnail of user chanikt
Ohio
1 review
0 helpful votes
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December 8th, 2019
Verified purchase

Great communication. He answered my question quickly and directed me to helpful resources. Easy way to clarify and ask questions.

Date of experience: December 8, 2019

Thumbnail of user karenm3346
Mexico
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

I am very happy with the customer service, they helped me resolve my question and were very respectful and professional.

Date of experience: September 15, 2021

Thumbnail of user yasserm2
Egypt
1 review
0 helpful votes
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February 2nd, 2018
Verified purchase

It was good
But really need to work to modify your site Polls question to become more reliable for users

Date of experience: February 2, 2018

Thumbnail of user sergior20
Virginia
1 review
1 helpful vote
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July 30th, 2017
Verified purchase

I made a mistaken payment and the rep helped me. Thank you very much. The answer was prompt and clear.

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2017

Thumbnail of user elenak36
Ukraine
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

Very easy and fast communication, very quick solution of the problem. Jon did everything himself quickly and professionally. Many thanks!

Date of experience: July 26, 2017

Thumbnail of user amits89
India
1 review
0 helpful votes
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July 8th, 2018
Verified purchase

I was having an issue with my Account balance and status. Stephanie M helped me it and resolved the issue.

Date of experience: July 6, 2018

Thumbnail of user stevenw247
LA
1 review
0 helpful votes
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July 31st, 2018
Verified purchase

Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!

Date of experience: July 31, 2018

Thumbnail of user jessicam975
Italy
1 review
0 helpful votes
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October 2nd, 2019
Verified purchase

I have had the need to contact the support desk multiple time and they are always helpful and very kind.

Date of experience: October 2, 2019

Thumbnail of user davids9534
Nigeria
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Excellent Customer service! Very patient and calm, and gave me good advice to help me be more successful on freelancer.com

Date of experience: December 29, 2022

Thumbnail of user jasmined153
Georgia
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

Fast service and answered all my questions. I would love to speak with him again if I need assistance again.

Date of experience: November 2, 2021

Thumbnail of user kelseyb57
Canada
1 review
0 helpful votes
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July 11th, 2019
Verified purchase

Anastasia D was very helpful and professional when handling my dispute. She provided exceptional service and resolved my issue quickly.

Date of experience: July 10, 2019

Thumbnail of user lak53
Mexico
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

So, I had been charged wrongly, and the person to attend me was super helpful and mindful solving the problem.

Date of experience: June 16, 2023

Thumbnail of user ravig12
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Love to work in Freelancer, Best freelancing site as of now. A nice and well established platform to work on.

Date of experience: August 4, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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