Freelancer has a rating of 4.7 stars from 18,539 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Great and fast help. We had an issue with contest refund. It was resolved quickly and the money was refunded.
Date of experience: January 27, 2019
I did not think support was that fast and convenient. Thank you very much!
Thank you again for 100 characters
Date of experience: January 23, 2019
Chelsea She has great experience and understanding in her work, and it was an excellent thing to verify through her
Date of experience: February 20, 2023
I made a mistake in creating and deleting a project. And the help desk representative helped me to solve it.
Date of experience: August 5, 2017
Customer Support was fast and handled the issue the right way.
Less than a day for a resolution. Thank you
Date of experience: August 27, 2019
Very good support and fast helping. Very kindly support so I like works freelancer the always make me life easy
Date of experience: August 9, 2017
It was really an awesome conversation between me and Kelly, she understood my issue and upon request resolved it quickly.
Date of experience: February 21, 2023
I was having a bit of a problem with my Freelancer verification and Stephanie M. Helped a lot.
Thank you!
Date of experience: February 11, 2019
Donna was very kind and helped me a lot.
She gave a solution instantly. I am very satisfied.
Five stars.
Date of experience: August 14, 2017
They helped me with everything i asked and we kind and nice and very fast at responding to my questions
Date of experience: August 31, 2017
I have problem with linking my facebook account to my freelancer account, but it solved in just a minutes..., thank's!
Date of experience: August 29, 2017
Contact support help me and everything is clear now. He served me best.
Good job and thank you so much
Date of experience: August 29, 2017
Fast and correct deal with my problem, and very friendly. Expression very clear. Having a good experience of this service.
Date of experience: August 23, 2017
Very good experience. I get all the answers in time and very happy with the support. Thank you so much
Date of experience: August 19, 2017
The call went smoothly and Joey C did a great job of asking questions and understanding my point of view.
Date of experience: May 23, 2023
Great experience with customer service. I had a problem and they listened and found a solution right away. Very pleased.
Date of experience: August 18, 2017
Barry was my CSR today and he was able to explain everything clearly and in a understandable manner.! Thank you
Date of experience: May 31, 2018
Even if could not understand the roots of troubleshooting and had to deal to different people, the staff was great.
Date of experience: August 6, 2021
Thank you Charlotte B for your help. This really helped me getting my money back quickly. Thank you so much
Date of experience: February 24, 2018
Very satisfied with the help provided by the freelancer team for the problems I faced, and of course resolved quickly
Date of experience: December 7, 2017
Barry assist me with patience and care and he give me all the answer what i was asking from him/her.
Date of experience: February 1, 2018
His support for activating offered PLUS membership is really great. He was patient and facilitated neatly. Thanks for his patience.
Date of experience: September 5, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).