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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,846
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,538)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user asadk32
India
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

Yes. I am very happy with the service and m6 problem was solved very fast. Taken care very well. Thanks.

Date of experience: March 27, 2022

Thumbnail of user omprakashc1
India
1 review
0 helpful votes
  • Send Message
March 20th, 2021
Verified purchase

Jessica madam immediately knew that this account was Hacked and she helped me to resolve this matter thank you Madam

Date of experience: March 20, 2021

Thumbnail of user zohaibq1
Pakistan
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

Its a wonderful experience using this platform. Chelsea is a very Professional and nice assistant and help me very well in the verification process.

Date of experience: December 29, 2023

Thumbnail of user lloydl25
Philippines
1 review
0 helpful votes
  • Send Message
January 4th, 2018
Verified purchase

Shes very helpful and its my first time to encounter such a great support tech
Which is kind and easy to talk with.

Date of experience: January 3, 2018

Thumbnail of user danialk8
Malaysia
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

Thank you for your great help and support. Frieda S kindly helped me with my problem and I appritiate their support.

Best regards

Date of experience: June 28, 2023

Thumbnail of user cesarr89
Philippines
1 review
0 helpful votes
  • Send Message
December 1st, 2020

She did a good job. And I want to help her increase her stats. I'll just add another sentences to reach minimun characters.

Date of experience: November 30, 2020

Thumbnail of user nurlana3
Azerbaijan
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

Thank you very much, I am grateful to you, you have always helped me.

Date of experience: June 6, 2024

Thumbnail of user dilipg4
India
1 review
0 helpful votes
  • Send Message
December 3rd, 2018
Verified purchase

He is very friendly and salve my all problem very quick, This is first time I am happy with talk to Kayla.
Thanks

Date of experience: December 2, 2018

Thumbnail of user vladimerl
Georgia
1 review
0 helpful votes
  • Send Message
March 2nd, 2020

Oscar is great from support team, he assisted me in few second when other support team members couldn't for a while. Thanks bro

Date of experience: March 1, 2020

Thumbnail of user ashay
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

He is very professional man. Did really good help for me. It was my pleasure to meet him. Good luck for hinme. Thanks

Date of experience: November 29, 2018

Thumbnail of user oswaldof
Florida
1 review
0 helpful votes
  • Send Message
December 10th, 2018
Verified purchase

I needed a help and the agent helped me in just 3 minutes. So, I am very grateful for his help
Thanks
Oswaldo

Date of experience: December 9, 2018

Thumbnail of user hamzaj18
Pakistan
1 review
0 helpful votes
  • Send Message
July 24th, 2022
Verified purchase

It was amazing and Russell help me alot in short of time and kind of nature. I appreciated thanks for the favor thankyou

Date of experience: July 24, 2022

Thumbnail of user shakuntalas
India
1 review
0 helpful votes
  • Send Message
December 25th, 2018
Verified purchase

Kayla b was nice to give an answer. Replied very well. I will contact support team if I will need any further assistance.

Date of experience: December 25, 2018

Thumbnail of user lorenzob30
Colombia
1 review
0 helpful votes
  • Send Message
August 1st, 2018
Verified purchase

Kayla B the person who I talk to on the live chat was really helpful to clarify my doubts. Excellent attention and service

Service

Date of experience: August 1, 2018

Thumbnail of user joshuam349
Australia
1 review
0 helpful votes
  • Send Message
June 23rd, 2019
Verified purchase

Eula helped me to find out that a job was fake and arranged for the money to be refunded back to my account.

Date of experience: June 23, 2019

Thumbnail of user rameshd4
India
1 review
0 helpful votes
  • Send Message
February 19th, 2018
Verified purchase

Great support, really appreciate, my concern is not solved, but they genrated ticket for this, hope they will solve my issue asap

Thank

Date of experience: February 18, 2018

Thumbnail of user shirishk2
India
1 review
0 helpful votes
  • Send Message
September 16th, 2020

I talk to your support person Eula. He guide me good regarding my issue which you can see also.
Thanks for your support.

Date of experience: September 16, 2020

Thumbnail of user emonier
North Carolina
1 review
0 helpful votes
  • Send Message
October 27th, 2020
Verified purchase

I was scammed by a user and my account was charged for the project fee Ashton D. Quickly resolved the problem within minutes.

Date of experience: October 27, 2020

Thumbnail of user anoops4
India
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Kayla B helped me to resolve the issues. Very impressive support. Thank you very much. I would really appreciate your help and support.

Date of experience: November 24, 2018

Thumbnail of user patriziot
Brazil
2 reviews
0 helpful votes
  • Send Message
November 7th, 2018
Verified purchase

Quick chat assistance and really kind assistant. All answers was easy understandable and well relevant.
Thanks to Kayla that solved all my doubts.

Service
Value
Returns
Quality

Date of experience: November 5, 2018

Thumbnail of user yassers12
Egypt
1 review
0 helpful votes
  • Send Message
November 4th, 2021
Verified purchase

Macall offered me to purchase a new feature to improve my freelancer profile and was very professional and provided as exceptional customer service.

Date of experience: November 4, 2021

Thumbnail of user randikar
Sri Lanka
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

Your agent 'Emeline' is very kindly and patience
He help my very fast. I appreciate his work.
I gave 100% marks for him

Date of experience: June 4, 2020

Thumbnail of user chinonsoo
AE
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Kayla b was very helpful with my problem on ground. Hope someone like her helps me with any problem in the near future

Date of experience: November 24, 2018

Thumbnail of user vipulm4
India
1 review
0 helpful votes
  • Send Message
April 3rd, 2018
Verified purchase

Rhian C. Has great communication skills and understanding of the issues. I am very much happy with the solution. Thank you so much.

Date of experience: April 2, 2018

Thumbnail of user nishantg5
India
1 review
0 helpful votes
  • Send Message
September 4th, 2019
Verified purchase

I took a little time for the executive to interact between the departments but it was overall a good experience with Rhian C

Date of experience: September 4, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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