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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,846
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,538)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (922) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sulekhav1
India
1 review
0 helpful votes
  • Send Message
January 7th, 2022
Verified purchase

Thank you to the person on the other end who helped me, although I know my problem won't get solved but thank you for all you people did.

Date of experience: January 7, 2022

Thumbnail of user carlosh75
Japan
1 review
1 helpful vote
  • Send Message
March 26th, 2019
Verified purchase

Provided details about my claim and offered solutions within minutes. Very friendly and professional

Date of experience: March 25, 2019

Thumbnail of user denisb317
Florida
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Reasonably fast response and satisfactory solution to my inquiry. Communication was clear and helpful.

Date of experience: June 2, 2022

Thumbnail of user alir69
Pakistan
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

All the time when i needed any help related to issues on this site, i got a very good response. This time also was a great experience. Thanks!

Date of experience: November 20, 2018

Thumbnail of user mdm66
Bangladesh
1 review
0 helpful votes
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March 11th, 2020

Really he is a very helpful and very professional agent.
It really helped me a lot to solve my problem.
Never I forget him, May Allah help him.

Date of experience: March 11, 2020

Thumbnail of user priyam35
India
1 review
0 helpful votes
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November 5th, 2020

Good customer support provided. The team provided prompt response. Overall service is very satisfying.

Date of experience: November 4, 2020

Thumbnail of user maisahr
Georgia
1 review
0 helpful votes
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May 9th, 2019
Verified purchase

She provided excellent service, and solved my problem with professionalism. She was greatly appreciated.

Date of experience: May 9, 2019

Thumbnail of user andersono10
Nigeria
1 review
0 helpful votes
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May 1st, 2019
Verified purchase

Josie, G., was very professional and understanding, clear communications and patience for my typing.

Date of experience: May 1, 2019

Thumbnail of user reshabhs
India
1 review
0 helpful votes
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November 2nd, 2017
Verified purchase

The representative William was quick in understanding and solving the problem efficiently. Thank you

Date of experience: November 2, 2017

Thumbnail of user hectory2
Mexico
1 review
0 helpful votes
  • Send Message
November 27th, 2017
Verified purchase

Very quick response, excellent customer service, congrats for your service.

See you soon Freelancer

Date of experience: November 27, 2017

Thumbnail of user richardg639
Canada
1 review
0 helpful votes
  • Send Message
September 18th, 2019

I had a question about refunding a deposit I made and never used, Judith J. Took care of it in seconds, no hassles, quick and easy. Thanks Judith

Date of experience: September 17, 2019

Thumbnail of user asmas27
Pakistan
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

Fast reply and answer my questions to the point. Love the communication. Thanks A+++++++++++++++++++++

Date of experience: June 11, 2022

Thumbnail of user deepaky13
India
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

Raven B. Answered to all of my questions. It was very easy as usual. I want to Thanks Raven B for his help.
Thanks! Have a Great Day!

Date of experience: June 10, 2022

Thumbnail of user tomh266
China
1 review
0 helpful votes
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December 14th, 2017

Very Good Information he Provided and Do Great Help. She is Nice, professional and patient. Big thanks to Kayla!

Date of experience: December 14, 2017

Thumbnail of user valeriyz3
Ukraine
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Well, I was given the help, I needed and I got my issue resolved in minutes. Just like it is supposed to be. Thanks go to Darra R.

Date of experience: October 17, 2023

Thumbnail of user behymer
Virginia
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

Kayla B he help me a lot with all the details and issues that i had.
He took the best measures for both sides.
Thank you for helping

Date of experience: May 11, 2018

Thumbnail of user hamids10
GB
1 review
0 helpful votes
  • Send Message
July 14th, 2018
Verified purchase

JOSIE G WAS VERY HELPFUL AND TOOK TIME TO UNDERSTAND THE ISSUE. JOSIE UNDERSTOOD THE IMPORTANCE OF SAFEGUARDING EMPLOYERS SO THEY CONTINUE TO DO BUSINERSS ON FREELANCER. EXCELLENT

Date of experience: July 11, 2018

Thumbnail of user virginiel9
Italy
1 review
0 helpful votes
  • Send Message
January 15th, 2022
Verified purchase

One person scammed me and 2 other persons tried to do so.
I inform the customers service of Freelancer and they were very helpful to solve the issue

Date of experience: January 15, 2022

Thumbnail of user avigaila
Israel
1 review
0 helpful votes
  • Send Message
June 26th, 2018
Verified purchase

Kayla was so good doing her job.
She take her time but, in the end my problem was resolved.
I strong recommend her as professional:)
Plus 10 stars

Date of experience: June 26, 2018

Thumbnail of user danielv137
GB
1 review
0 helpful votes
  • Send Message
August 5th, 2018
Verified purchase

Kayla B. Was very helpful and polite. This is the kind of support I need in general and I hope we'll solve my problem as soon as possible.

Date of experience: August 3, 2018

Thumbnail of user zacharyc32
Michigan
1 review
0 helpful votes
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December 22nd, 2017
Verified purchase

5 star on the service I got so far. Very helpful on insight on what to do. Thank you for your help. It was nice for such courtasy

Date of experience: December 21, 2017

Thumbnail of user allaa2
RU
5 reviews
6 helpful votes
  • Send Message
May 30th, 2016

I've used them several times to find and collate some data - I think theiy are good, you can find lots of offers and choose what suits you best

Date of experience: May 29, 2016

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hello Alla. We appreciate your kind words. :) Thank you for using our website.

Thumbnail of user ramashm
Pakistan
1 review
0 helpful votes
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December 20th, 2020

Was really glad to have found this site. Covid was disrupting everything, but this online entry jobs helped alot. The daily payments were a god sent.

Date of experience: December 19, 2020

Thumbnail of user krishanp2
India
1 review
0 helpful votes
  • Send Message
December 16th, 2018
Verified purchase

I have get solution of my issue by him as my best. If I will got on any issue in the future the will chat you back.

Thank you very much for help me!

Date of experience: December 16, 2018

Thumbnail of user hasanu13
Turkey
1 review
0 helpful votes
  • Send Message
September 4th, 2020
Verified purchase

Ashton D supported me very excellent.
It was too lated night
But he chated with me and helped me as good
Thank you for his supporting.

Service
Value
Shipping
Returns
Quality

Date of experience: September 4, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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