Freelancer

Its good for me because you help me when i need. This is really a good platform with you people who solve the problems.

Harriet A. Help me in the best way, I hope all of the general support are like Harriet A. Thank you very much again.

Hi
I can understand the terms and conditions of site. They help me always as i need of help.

Thank you so much :)

My first time having to contact FREELANCER support team, and it went smoothly. The team was patient, saw through the entire process and were true to their words and very helpful.

Oscar J was able to provide me with professional service and resolve my issue immediately. He was extremely effective in looking into my issue.

We are glad to inform you that our experience with Freelancer was wonderful. We are getting a prominent response from the team.

Thank You

I contacted him for verified badge, he replied instantly and gave every information about it, also gave me some extra benefits. Thanks for it.

I have had an excellent experience with the support team. The responded promptly and addressed my queries exactly the way I was looking for.

I was having a hard time closing my account. But the support was able to answer my questions and finally solve my problem. Thanks!

Thank you Barry for taking the time to interview me. I appreciate the opportunity to discuss my qualifications and learn more about the position.

I can say with all simplicity that my doubt was resolved very quickly and I am extremely satisfied with the quality of the support.

Thank you for your offer, however, I think the fee for the projects and services is high and it is very hard to get a good project at a fair price.

NO refund has been processed yet after 4 days. I am need of the money so kindly process the refund and do the needful.

They have a professional approach to nurturing the freelancers on their network. I have been there, and I am going to rate them highly.

It's a great platform to look for projects, to work on your reputation / profile, and to seek on the path of full time freelancing.

The agent who assisted me, Byron, was very helpful and accommodating to all my inquiries. Very satisfying in taking immediate action to my concern.

I had a very pleasant and helpful experience with Noah. He really puts my needs first and is extremely helpful. Really enjoyed the interaction.

At first look, the bidding system seemed ridiculous as people bid such low amounts from India, Pakistan etc. that I don't know how anybody remotely good at their job gets a look in! Also - paying for the tests? You have to pay to answer 40 questions in 15 minutes that you haven't been prepped for.
I bid for a virtual assistant job, 'company' had good reviews and had used Freelancer for a few years so thought i'd give it a go.
Next day, get an email to contact the guy via Skype to discuss the role... upon getting on Skype it wasn't the role he had advertised but wanted me to write a 1000 word essay on South East Asian education for around $20. I politely declined and he then suggested another role, being in a YouTube video for his clothing brand. It seemed (semi) legit but I was not too keen, he persisted and asked to see some non-revealing clothes from my wardrobe so I could wear them in his video. Ok... I (stupidly) showed him, on the hanger, a buttoned up shirt.
This was not good enough, he then requested I took my clothes off (on camera) to show him, upon saying no he then asked me if I had any strapless top's or a mini skirt to wear. I felt extremely uncomfortable and said so - I kept trying to politely end the conversation so he would go away but he then proceeded to tell me to take my cardigan off and stand away from the camera so he could see all of me. At this point I cancelled the call and went straight to Freelancer to report him - whilst he continually harassed me on Skype.
I have not heard anything from Freelancer in regards to this, my partner also wrote an email to them and has not heard anything. I am not going to be the first female this has happened to but I feel they could respond to mine and my partners (several) messages.
I have only been on the website for a week and after my experience and reading the reviews below I am going to come off it.

Horrible Experience as a Freelancer- Unprofessional Employers and Freelancer STOLE FROM ME- No star at all!

I was happy to find a new opportunity for work on this site and thought all employers are serious and have their own companies. In the first month I have worked for a scam freelancer who was very difficult. I was making articles non-stop and he was asking me every half an hour if I am making progress. After 2 weeks I saw he was receiving great reviews and feedback for my work and was getting 10-20 more times money than I was for my work. So he was only using freelancers to take money.

After 4 tough and sleepless months I have finally made $300 to wake up on Valentine's Day with half of the amount gone and the other pending to a skrill account. I don't know how he did that because I couldn't withdraw any sum and normally it should be pending for 1-2 days. I contacted Freelancer and they haven't responded me for 4 days (!) but closed my account and sent me a message saying it's for security reasons. After that they have blocked my account and asked me different pictures to demonstrate it is my account! (As it I was complaining of theft if it wasn't!). After more than 50 messages, they didn't respond me what they have done with that email who withdraw my money, they didn't answered at any of my questions and only used a formal message to repeat the verifying process.
Now my account was released, but surprise, I can bid on different jobs but can't receive or send any messages and I already lost 2 jobs because I was informed on my mail that employers messaged me but I couldn't respond.
Do you want to know what is the bigger surprise? Freelancer doesn't reply at all now:)
They are a bunch of thieves with a phantom business, they haven't got any contact but mail, no phone at all.

I got a bit exasperated after going round and round and round...

So I raised another ticket in a different category. Suggested someone should try logging in as me to see the problem. Mentioned that as a multi-million dollar ASX listed company it was unlikely that they are a scam site, but something is definitely not working right.

24 hours later everything was cleaned up. They refunded my overpayment and unlocked my account. I paid Alberto. All good.

It took a week and a heap of hair-tearing and time-wasting. Obviously they don't waste shareholder funds on intelligent helpdesk people.

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I signed up to get a project done. Because of some static at my end, I actually signed up - and authorised $50 milestone twice. So I cancelled one of the projects and reversed the paypal payment. They got all bent out of shape about that and locked my account.

I undid the reversal

The job got done. I am happy. Product has been delivered. So I authorise payment. Find that my account is locked and I need to verify my identity. Then discover that I have to put my phone no in first so it an send me an SMS. It tells me my account is limited and does not send an SMS. I need to go to the verifcation centre...

I raised a ticket. "Will be dealt with in 24 hours or so." Three days ago after a few more days of "answering questions" (always the same one) in the verification screen.

This is unreal. Alberto is hassling me for payment and I want to pay him. It's a $120 job and fl have $180 of my money ($120+$50+fees). This is unreal...

I guess the moral is be VERY careful with your paperwork...

I just don't understand how a site like this - run by a listed Australian company - can get it so wrong.

Th experience was very nice.

Russell was very polite and professional and guided me well through the interview process.

The website could be interesting not but for French translator
Be careful of scammers
From my point of view prices are too low
But the support is really good especially Charris Y

Great Customer support from Kendra G-
She provided quick and effective support... thanks for the help