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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,848
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user hannahd27
Australia
1 review
2 helpful votes
  • Send Message
April 30th, 2017

I installed the Freelancer App on my phone and also connected the app with my Paypal account. A month later (I didn't use it, they charge me $50 AUD.
WATCH OUT PEOPLE!

* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 30, 2017

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Hannah,

We sent you an email. Rest assured that we'll be with you throughout this case and help you resolve it asap. We'll wait for your response.

Have a great week ahead!

Thumbnail of user aloks39
Bangladesh
2 reviews
1 helpful vote
  • Send Message
February 15th, 2022
Verified purchase

Dear Macall,
The conversation was good. It was an Awesome & Excellent Experience.

Thank You Freelancer.com

Date of experience: February 15, 2022

Thumbnail of user muhammadu21
Pakistan
1 review
0 helpful votes
  • Send Message
November 10th, 2017

She's very professional, provided the very good support. Need more people like Kayla. I'm fully satisfied.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2017

Thumbnail of user jtk17
Sri Lanka
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

The support given by Emmett for my keycode verification was done promptly. I appreciate such support

Date of experience: May 15, 2022

Thumbnail of user medinato
Nigeria
1 review
0 helpful votes
  • Send Message
August 6th, 2022

Wow! The site is very prompt to respond when a complaint is sent through the support link. I was amazed at how quickly the issue was resolved.

Date of experience: August 4, 2022

Thumbnail of user hamzaa119
Pakistan
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

The was a support team member named Madison H. Who was very kind and humble to answer all my question and clarify all the doubts I had.

Date of experience: February 9, 2023

Thumbnail of user moatasemb
Egypt
1 review
0 helpful votes
  • Send Message
March 20th, 2018
Verified purchase

You are amazing
She helped me wonderfully and she very friendly
Thank you very much for the previous conversation and i hope to keep in touch always

Date of experience: March 20, 2018

Thumbnail of user claudiaa27
Australia
1 review
0 helpful votes
  • Send Message
January 4th, 2018
Verified purchase

I had an issue posting a project, it was my mistake and could not fix it. Contacted support and within a few minutes the problem was solved.

Date of experience: January 3, 2018

Thumbnail of user tharangam
Sri Lanka
1 review
0 helpful votes
  • Send Message
March 1st, 2018
Verified purchase

I could get answers for my all questions that was in my mind. I had a copyright issue. So no I can understand what was going on.

Date of experience: March 1, 2018

Thumbnail of user navneetk35
India
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

But my payment issue not solve please find froud person I am poor lady please give me online typing work I knew you will find this person

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2021

Thumbnail of user kenilkumarj
India
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

It feels good to talk with Chelsea. She was very polite and helpful with the information regarding the platform.

Date of experience: November 23, 2023

Thumbnail of user diannei
Florida
1 review
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

A Freelancer.com support staff, Josie G. Was very helpful with my case. I'm thankful that I talked with such a generous helper. She was a great help.

Date of experience: March 22, 2018

Thumbnail of user riod6
Indonesia
1 review
0 helpful votes
  • Send Message
January 28th, 2019
Verified purchase

Very nice with explaining the thing that i need to do to close the deal with my old project. Really appreciate the help. Thank you Carmen A.

Date of experience: January 27, 2019

Thumbnail of user antoniol53
Spain
1 review
0 helpful votes
  • Send Message
February 26th, 2018

I had a question with my withdraw and Barry guided me very well. And now I could make my request for refunding my earnings on freelancer. Thanks.

Date of experience: February 26, 2018

Thumbnail of user zeeshana11
Pakistan
1 review
0 helpful votes
  • Send Message
August 11th, 2017

Great team, had a bad experience once but team covered up well. Thank you for helping me out.
Thank you very much for saving my remaining days

* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 9, 2017

Thumbnail of user julianvalentinom
Germany
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

If I have any issue or risk in freelancer usage, I think it is okay to ask to freelancer support team.
It will be good solution. Thanks

Date of experience: August 23, 2023

Thumbnail of user abdullahk8
India
1 review
0 helpful votes
  • Send Message
August 17th, 2017
Verified purchase

I had a word with Brenda A. Over my issues. I got full and quick support of my queries.

It was good experience to work with her.

Date of experience: August 16, 2017

Thumbnail of user dylanh202
Oklahoma
2 reviews
0 helpful votes
  • Send Message
January 10th, 2022
Verified purchase

I asked if they could add an option for my education and they responded in a timely manner. They helped resolve my problem and were very respectful.

Date of experience: January 10, 2022

Thumbnail of user gauravk13
Japan
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

Got the prompt response from Josie and she resolved the issue in the least amount of time.
Appreciate her quick help.
Keep up the good work Josie.

Date of experience: August 28, 2017

Thumbnail of user rishit4
India
1 review
0 helpful votes
  • Send Message
August 22nd, 2017
Verified purchase

Great to talk and she solve my issues and guide me and she also give me extra info which is good for us i am 100% satisfied

Date of experience: August 21, 2017

Thumbnail of user stanleyk132
Sri Lanka
1 review
0 helpful votes
  • Send Message
July 16th, 2022
Verified purchase

Whenever I contact the support team for help, they offer the best solution for my issue in a friendly manner. Well done Support team. Keep it up.

Date of experience: July 16, 2022

Thumbnail of user jasond143
Texas
1 review
0 helpful votes
  • Send Message
September 21st, 2017
Verified purchase

I put too much money in my account, so they contacted me to see what I wanted to do with it. They immediately after texting me. Thanks

Date of experience: September 20, 2017

Thumbnail of user darrylt115
Nevada
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

The Customer Service representative I was on chat with was very informative.I truly appreciated the assistance.

Date of experience: February 13, 2024

Thumbnail of user paragr1
India
1 review
0 helpful votes
  • Send Message
May 11th, 2018
Verified purchase

She helped me and i really got big support. It was great Support given by Brenda. I will work hard to make freelancer better place to work.

Date of experience: May 11, 2018

Thumbnail of user moshiurr5
Bangladesh
1 review
0 helpful votes
  • Send Message
May 29th, 2019
Verified purchase

Heather helped me a lot to resolve my issues. She is a great human being with a great personality! A bunch of good wishes for her career.

Date of experience: May 29, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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