Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I installed the Freelancer App on my phone and also connected the app with my Paypal account. A month later (I didn't use it, they charge me $50 AUD.
WATCH OUT PEOPLE!
* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2017
Dear Macall,
The conversation was good. It was an Awesome & Excellent Experience.
Thank You Freelancer.com
Date of experience: February 15, 2022
She's very professional, provided the very good support. Need more people like Kayla. I'm fully satisfied.
Date of experience: November 10, 2017
The support given by Emmett for my keycode verification was done promptly. I appreciate such support
Date of experience: May 15, 2022
Wow! The site is very prompt to respond when a complaint is sent through the support link. I was amazed at how quickly the issue was resolved.
Date of experience: August 4, 2022
The was a support team member named Madison H. Who was very kind and humble to answer all my question and clarify all the doubts I had.
Date of experience: February 9, 2023
I had an issue posting a project, it was my mistake and could not fix it. Contacted support and within a few minutes the problem was solved.
Date of experience: January 3, 2018
I could get answers for my all questions that was in my mind. I had a copyright issue. So no I can understand what was going on.
Date of experience: March 1, 2018
It feels good to talk with Chelsea. She was very polite and helpful with the information regarding the platform.
Date of experience: November 23, 2023
A Freelancer.com support staff, Josie G. Was very helpful with my case. I'm thankful that I talked with such a generous helper. She was a great help.
Date of experience: March 22, 2018
Very nice with explaining the thing that i need to do to close the deal with my old project. Really appreciate the help. Thank you Carmen A.
Date of experience: January 27, 2019
I had a question with my withdraw and Barry guided me very well. And now I could make my request for refunding my earnings on freelancer. Thanks.
Date of experience: February 26, 2018
Great team, had a bad experience once but team covered up well. Thank you for helping me out.
Thank you very much for saving my remaining days
* Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2017
If I have any issue or risk in freelancer usage, I think it is okay to ask to freelancer support team.
It will be good solution. Thanks
Date of experience: August 23, 2023
I had a word with Brenda A. Over my issues. I got full and quick support of my queries.
It was good experience to work with her.
Date of experience: August 16, 2017
I asked if they could add an option for my education and they responded in a timely manner. They helped resolve my problem and were very respectful.
Date of experience: January 10, 2022
Got the prompt response from Josie and she resolved the issue in the least amount of time.
Appreciate her quick help.
Keep up the good work Josie.
Date of experience: August 28, 2017
Great to talk and she solve my issues and guide me and she also give me extra info which is good for us i am 100% satisfied
Date of experience: August 21, 2017
Whenever I contact the support team for help, they offer the best solution for my issue in a friendly manner. Well done Support team. Keep it up.
Date of experience: July 16, 2022
I put too much money in my account, so they contacted me to see what I wanted to do with it. They immediately after texting me. Thanks
Date of experience: September 20, 2017
The Customer Service representative I was on chat with was very informative.I truly appreciated the assistance.
Date of experience: February 13, 2024
She helped me and i really got big support. It was great Support given by Brenda. I will work hard to make freelancer better place to work.
Date of experience: May 11, 2018
Heather helped me a lot to resolve my issues. She is a great human being with a great personality! A bunch of good wishes for her career.
Date of experience: May 29, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi Hannah,
We sent you an email. Rest assured that we'll be with you throughout this case and help you resolve it asap. We'll wait for your response.
Have a great week ahead!