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Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Contact support to help me with some problems and it really helped me a lot, I appreciate your help and your efficient work, thank you very much!
Date of experience: November 21, 2017
It's very professional to get in touch with the freelancers' team and these guys took my case and solve it in a very short time.
Thanks, Team.
Date of experience: November 12, 2022
I'm facing hard issue that delay almost 5 days but I meet Sabrina G. And my issue is solved well. I recommend Sabrina G. Really 5+ support.
Date of experience: March 12, 2021
I had a problem to verify my identity, but now everything is oke.
Be the company said to withdraw the money i don't have to do that
Date of experience: March 22, 2022
I was in talks with Russell V. It was amazing talking to her on call and she was super fast with the process. Happy to connect :)
Date of experience: October 11, 2023
It was very great to meet Chelsea V, she provide me with the processes needed as well she gave me a great advice.
Date of experience: December 19, 2023
Cant I give 0 stars?
Whenever I try to do some work on Freelancer, something nasty happens.
I had a person who wanted some work done.
I did the work for him, he paid me the money.
Now after around 30 days Freelancer realises that the money was from a account which was fake so they just reverse the money back to the employers account.
Why should the employer get back the money? I worked for him, he paid me now its me who should get the money, but no, the money goes back to him.
Freelancer's useless STAFF says that the account is closed and that I should contact the employer directly to receive money from him. Why will the employer pay me if he is getting the work done for FREE?
They say their STUPID POLICY states that if the account cannot be verified then the money goes back to the employers card. IS FREELANCER for us or for EMPLOYERS?
Why dont you create a website EMPLOYERS.com instead?
They say Freelancer money system is the best and most trusted, my foot i think its the worst system. Even paypal listens to disputes more clearly and gives a decision which is technically right.
What does FREELANCER do?
What will they Do? Do they have BRAINS? NOPE.
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UPDATE:
NOW AFTER SUBMITTING A BANK STATEMENT THEY SAY THAT IT WILL NOT BE ACCEPTED, AS IT DOESNT MEET THEIR STANDARDS.
I certainly think that BANKS should CALL Freelancer and see what their standards are and then start issuing Bank Statements to their consumers, so there wont be a problem.
Date of experience: April 27, 2014
I would like to thank Judith for the support i received. My questions were answered with details, i appreciate.
Date of experience: February 2, 2023
They are criminals. They stole my money and tech support says its for your good! Warning criminals. Stay away!
Date of experience: April 4, 2013
Hi Eugeney,
This is Mandy from Freelancer.com. It appears that you had some issues with the funds in your account. We would like to look into this and help you if possible.
Please send an email to support@freelancer.com with your username and the details of your concern. Also, please indicate that the ticket is for me so I can personally assist you with this.
Thanks,
Mandy
Josie G. Helped me to solve the issue, give proper answer of my questions and resolve the issue.
Thanks
Date of experience: July 25, 2018
Very good, fast service no hassle. Perfect service from Frieda, first time i've been helped so good on freelancer
Date of experience: July 24, 2018
Epic!, that was very helpful, I really appreciate that, very good communication and my problem solved, thanks a lot.
Date of experience: November 27, 2019
It was very good experience and Josie G is very supportive and cleared my doubts. Thanks for kind support.
Date of experience: October 17, 2018
It was easy to explain to him & fast reply. He handled it fast n simple. This is my third try to post projects so I'm still learning about it.
Date of experience: May 16, 2018
Mr. Kelvin is a great communicator and guide. He had taken my interview and provide great guidance for future.
Date of experience: October 27, 2022
I encountered a problem in using Freelancer, and Eileen explained to me, and helped me. She's really nice. Thanks
Date of experience: May 10, 2018
It was very nice talking to her. She was so amazing and kind. Really very helpful throughout the process.
Date of experience: February 21, 2022
Angie was Very helpful and will try to help me in this situation
Date of experience: June 5, 2024
Just needed a simple information. The agent came on time, and provided the info short and sweet. Great experience.
Date of experience: January 15, 2018
Very responsible website. The website gives best protection to employer and freelancer. I will continue to engage in freelancer.com
Date of experience: November 1, 2018
I had a video call from the freelancer staff and I am very satisfied with her kindness and communication.
Date of experience: July 11, 2022
Wonderful Assistance with my Express withdrawal challenge. I was completely
Satisfied with the response and understanding of my problem.
Date of experience: August 9, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello Ankit, I understand how you feel and I regret to hear what has happened to your transactions with the two employer who have hired you. My name is Marcus and I'm from Freelancer.com. We greatly appreciate the feedback you have provided with regard to our system. I have sent you an email regarding this concern. For your reference, ticket ID is SPZ-167-20256. If you need further clarification about what has happened to the payments you've received, feel free to update the aforementioned ticket. Thanks.