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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user dhrutip
India
1 review
1 helpful vote
  • Send Message
March 8th, 2018
Verified purchase

Agent name was Brenda. She helped me thoroughly and was very caring. It was nice support given by freelancer

Date of experience: March 8, 2018

Thumbnail of user rajharajesuwaris
India
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

The interviewer was real cool and was very patient and he heard all my concerns. Got myself verified too

Date of experience: March 28, 2023

Thumbnail of user novitad
Indonesia
1 review
0 helpful votes
  • Send Message
February 26th, 2018
Verified purchase

This is my first time using Freelancer.com and Kimberly was so kind and helping me. Thank you so much!

Date of experience: February 25, 2018

Thumbnail of user dineshk35
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

He made my query very simple and solved the issue very well really appreciate his help and recommend him

Date of experience: November 29, 2018

Thumbnail of user ankitav1
India
1 review
0 helpful votes
  • Send Message
February 14th, 2018
Verified purchase

During whole chat your support have been very much active I really

Appreciate your humble support & reinstated service.

Date of experience: February 14, 2018

Thumbnail of user amitb16
India
1 review
0 helpful votes
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December 3rd, 2018
Verified purchase

It was great experience of getting help from support team

I am very happy with services and support team

Date of experience: December 3, 2018

Thumbnail of user vivianw140
Ohio
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

The customer service was helpful about refund deposit. He also helped with the previous project why it was incomplete.

Date of experience: July 7, 2021

Thumbnail of user mistem
New York
1 review
0 helpful votes
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December 12th, 2018
Verified purchase

There was a billing issue and Lou C. Solved it promptly. He was friendly and helpful. Thank you again.

Date of experience: December 11, 2018

Thumbnail of user markg535
GB
1 review
0 helpful votes
  • Send Message
December 9th, 2018
Verified purchase

I needed something done and she did it with speed. Very good response and polite. Good experience all round

Date of experience: December 7, 2018

Thumbnail of user danielp2210
Spain
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I passed a verification process with Chelsea. She was very kind and nice, making questions with respect and professionally.

Date of experience: January 5, 2023

Thumbnail of user alexandrem24
Belgium
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

Very good contact, the person was efficient and very pleasant. She knew how to fix my problem very quickly.

Date of experience: January 18, 2018

Thumbnail of user ionelas
Romania
1 review
0 helpful votes
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December 18th, 2017

She understands my problem and fixed it very fast and with lot of kindness answered my questions. Great experience

Date of experience: December 16, 2017

Thumbnail of user rohailj
Pakistan
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

Carmen was really quick and to the point in helping me solve my concerns. I really appreciate the support.

Date of experience: December 19, 2018

Thumbnail of user ariesp
Philippines
1 review
0 helpful votes
  • Send Message
July 5th, 2017
Verified purchase

Great site for customer and freelancer. Highly recommended! Nice experience with the site. Simple, unique and lots of features.

Date of experience: July 3, 2017

Thumbnail of user monicac196
Portugal
1 review
0 helpful votes
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October 26th, 2019

Best support team ever! Today I got Phoebe C., but all the other support team members were great too.

Date of experience: October 24, 2019

Thumbnail of user chenq1
China
1 review
0 helpful votes
  • Send Message
July 6th, 2017

They kindly serve all freelancers and employers.
I will always keep all freelancer rule. And work well in freelancer.com

Date of experience: July 6, 2017

Thumbnail of user leonardoc103
Italy
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Harriet A. Was fast and understood my concerns. The problem was solved in a few minutes.
Thank you! :)

Date of experience: November 21, 2022

Thumbnail of user jamess660
Australia
1 review
0 helpful votes
  • Send Message
December 19th, 2017

Was very good and responsive to my query. Gave all the info needed and processed the request easily.

Thanks

Date of experience: December 18, 2017

Thumbnail of user iconicp
Egypt
1 review
0 helpful votes
  • Send Message
February 18th, 2023
Verified purchase

Thank you for taking the time to interview me. It was wonderful meeting you today. I really enjoyed it.

Date of experience: February 18, 2023

Thumbnail of user haseeba5
Pakistan
1 review
0 helpful votes
  • Send Message
June 26th, 2018
Verified purchase

I was relieved, and my problem was solved. I suggest that this agent's performance is considered being highly satisfactory.

Date of experience: June 26, 2018

Thumbnail of user ahsanm6
Pakistan
1 review
0 helpful votes
  • Send Message
March 20th, 2018
Verified purchase

Freelancer team is really fast and responsive, they saw my problem and solved it. I am satisfied about it

Date of experience: March 20, 2018

Thumbnail of user magedw
Mexico
2 reviews
14 helpful votes
  • Send Message
January 11th, 2018

I just begin using the platform, gave me many answers, it is very helpful... fast answers. I really appreciated

Date of experience: January 9, 2018

Thumbnail of user danielg390
Colombia
1 review
0 helpful votes
  • Send Message
January 9th, 2019
Verified purchase

Carmen A, help me a lot with all the issues I got with freelance web page, but she helps me and makes all my issues to be solved really thanks!

Date of experience: January 9, 2019

Thumbnail of user ashayp1
India
1 review
0 helpful votes
  • Send Message
August 18th, 2022
Verified purchase

No unnecessary questions asked. Chelsea was very polite and spot on for asking the questions and clarifying my doubts.

Date of experience: August 18, 2022

Thumbnail of user naveens19
India
1 review
0 helpful votes
  • Send Message
January 7th, 2018

Grate support and understand my problam and give me good solution for the query
grate.my issue regarding withdrawl

Date of experience: January 4, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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