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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user saifeddinem
Tunisia
1 review
0 helpful votes
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January 22nd, 2019
Verified purchase

Josie G. Was really helpful and got me fixed a wire transfer issue! Thank him and thank freelancer.com too.

Date of experience: January 21, 2019

Thumbnail of user juliethp2
Colombia
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

They kindly answered my question and gave me the solution to the problem that affected me. I recommend them

Date of experience: October 25, 2021

Thumbnail of user malleshm
AE
1 review
1 helpful vote
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January 8th, 2018

The technical support from Barry regarding money withdrawal was good.
He was able to resolve my fund withdrawal issue.

Date of experience: January 7, 2018

Thumbnail of user tanero
Turkey
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

He/she has solved my problem as quickly. Now, I don't have any problem. I'm very satisfied now. Thank you!

Date of experience: June 3, 2019

Thumbnail of user alis1218
Pakistan
1 review
1 helpful vote
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August 4th, 2017
Verified purchase

Noah is a great freelancer staff which has great communication and coordination skills, i admire his understanding and co-operation.

Date of experience: August 4, 2017

Thumbnail of user litzyd
Argentina
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

She addressed all of my concerns. She could resolved my problem. I'm grateful for her help. Thanks a lot

Date of experience: August 3, 2017

Thumbnail of user anshumant
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Freelancer is my favorite platform to work online with great team and support. Freelancer is the best in business.

Date of experience: August 3, 2017

Thumbnail of user mingahh
Japan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Great pleasure to work here. Working here for 2 years...
Getting so many clients and jobs and also money!

Date of experience: August 3, 2017

Thumbnail of user muhammadw9
Bangladesh
1 review
0 helpful votes
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August 5th, 2017
Verified purchase

Best Freelancing Site.
All is available here and easy here but only withdrawal method in Bangladesh is very hard.

Date of experience: August 4, 2017

Thumbnail of user vishaln4
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

It was very good experience with support. They are quick and guided well with good knowledge about the process.

Date of experience: August 3, 2017

Thumbnail of user deaf5
Indonesia
1 review
0 helpful votes
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March 26th, 2018
Verified purchase

She helped me figuring out about the payment methods. An employer asked me to create an account on Neteller.

Date of experience: March 25, 2018

Thumbnail of user syedu6
Bangladesh
1 review
0 helpful votes
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December 11th, 2017

I had a problem about dispute and Brenda gives me a good solution about it which is efficient. Thanks

Date of experience: December 10, 2017

Thumbnail of user priyeshs
India
1 review
0 helpful votes
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December 1st, 2017

Brenda A quickly addressed to my problem and fixed it on time. Thank You Brenda A for quick response!

Date of experience: December 1, 2017

Thumbnail of user salehink
Bangladesh
1 review
1 helpful vote
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February 5th, 2019
Verified purchase

He was Very Helpful to me. He keeps calm & Answered my all questions.
Very supportive guy. Best Support

Date of experience: February 4, 2019

Thumbnail of user rayeh
Hong Kong
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Antoinette B. Was helpful not only in explaining what i needed to do in order to extend my contest but also sent me to the links to hire my designer.

Date of experience: August 9, 2017

Thumbnail of user umamaheshwara
Texas
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

Very helpful and informative. Assisted all that I needed and was really nice. Glad I had a good conversation.

Date of experience: August 9, 2017

Thumbnail of user serkank9
Turkey
1 review
0 helpful votes
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June 2nd, 2019
Verified purchase

Good kind helpful customer support agent. Thank you for assisting in patent. She solved my problem in good manner

Date of experience: May 30, 2019

Thumbnail of user alirezan3
Canada
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

The who setup review was very polite and specialist
He was right to the point
Thank you for interview

Date of experience: February 20, 2023

Thumbnail of user munindarm
India
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

It was very responsive and easy smooth conversation experience ever. Thanks, Antoinette B. It was nice talking to you.

Date of experience: August 15, 2017

Thumbnail of user sureshv3
India
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

I have got excellent support form support team. They resolved my issue with in minutes. Thanks for your support.

Date of experience: August 17, 2017

Thumbnail of user chimao8
Nigeria
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

My complaints were appropriately addressed, and if not addressed, they would relay to the necessary team to address them.

Date of experience: July 29, 2022

Thumbnail of user dadangp
Indonesia
1 review
0 helpful votes
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November 3rd, 2019

Good people. Fast response. Good communication really helpful for my problem at freelancers. Thank you so much for helping

Date of experience: November 1, 2019

Thumbnail of user liamo8
GB
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

Really helpful advice from Katie. She pointed me in the right direction and explained the freelancer.com policy to me.

Date of experience: August 10, 2018

Thumbnail of user omarm186
Egypt
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

My account was charged with dormant account fees, and I needed a refund. The issue was solved in minutes

Date of experience: July 16, 2021

Thumbnail of user yuris26
Brazil
1 review
1 helpful vote
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March 13th, 2019
Verified purchase

Claudia was very good in solving my questions and clarifying them for me.

Thanks for the support and clarifications

Date of experience: February 26, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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