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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohamedm76
Egypt
1 review
1 helpful vote
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July 21st, 2019
Verified purchase

Very quick, accurate and excellent service, my problem is solved in a good manner and in the easiest way.

Date of experience: July 21, 2019

Thumbnail of user sandeepp45
India
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

It really great experience with Jessica B. Mam, then answer of all my question and solved it my query.

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2021

Thumbnail of user asifa25
Saudi Arabia
1 review
0 helpful votes
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November 13th, 2019
Verified purchase

Is it very helpful and solved problem immediately.

Also great communication skills and understand the problem

Thanks once again.

Date of experience: November 13, 2019

Thumbnail of user thameemuls
India
1 review
0 helpful votes
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May 14th, 2020

Really Appreciate the support team response and repeated follow-ups which really helps user like me. Kudos to support desk.

Date of experience: May 13, 2020

Thumbnail of user aimm1
South Africa
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

Noelle helped me with a problem I had with an incorrect membership subscription. Noelle was excellent and very understanding!

Date of experience: January 29, 2020

Thumbnail of user volodymyrs14
Ukraine
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

It was very interesting interview. My interlocutor was kind and pleasant. This helped me pass the interview. Thank you!

Date of experience: September 11, 2023

Thumbnail of user phanchitak
Thailand
1 review
0 helpful votes
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July 8th, 2020
Verified purchase

The support team is very polite and professional. They always take patient to help us from time to time

Date of experience: July 8, 2020

Thumbnail of user mdshowkata
Bangladesh
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

A plenty of projects in various skills are available here and a good number of clients around the world.

Date of experience: May 10, 2023

Thumbnail of user shink6
Japan
1 review
0 helpful votes
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April 3rd, 2022
Verified purchase

The people of support team helped me to close my account.
I fully appreciate their kind support for me.

Date of experience: April 3, 2022

Thumbnail of user atifm10
Pakistan
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

The agent explained me in proper way about the benefits of verified freelancer process and the steps for this.

Date of experience: January 27, 2023

Thumbnail of user upendrar3
Upendra H.
India
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

During interview Russell V described the benefits of verified account. The interview was smooth. Nice to talk with her.

Date of experience: September 12, 2023

Thumbnail of user santanub4
India
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

It was a pleasure to communicate and person in support is very very polite, calm and helpful, understand situation.

Date of experience: December 12, 2022

Thumbnail of user eduardap3
Brazil
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

I had an issue with credit card authentication on freelancer.com
I can solve the issue with help of Jewel within a short time.

Date of experience: November 27, 2023

Thumbnail of user cristiant7
Chile
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

I have a problem with authentication of my credit card, and Carmen A. Of Freelancer Support Service help me a lot to get the issue be resolved.

Date of experience: November 7, 2018

Thumbnail of user chintans10
India
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

He was able to answer all my queries efficiently. I had multiple doubts regarding getting projects and everything but he was able to solve them all

Date of experience: February 6, 2024

Thumbnail of user basmao2
Egypt
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

My inquiry regarding the balance was answered, the problem was solved and the balance was refunded. Thank you for your understanding and cooperation.

Date of experience: February 19, 2024

Thumbnail of user novasoftsi
Pakistan
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Hello Everyone
My name is Faizan and i was working on freelancer.com from last 8 years. I had 770+ reviews with 90% completion rate. My account was NovaSofts. Having worked hard on freelancer, i got hundreds of employers satisfied. I was cooperative with freelancer.com team as well. However, my account has been blocked due to some support agent's personal issue. One day, an agent took money from my account without any reason and when i inquired he threatened me that he will block my account. I told him that your behaviour is threatening and i will talk to your higher officials. He suddenly become calm and said i would see you next time.
Now, some days before they have blocked my account because an employer scammed me of $900 USD. When i went to freelancer team they instead of asking that employer put me under restriction and finally closed my account. I provided them all the evidences and let them know that i got scammed. But the same agent who threatened me before took charge of my ticket and at the end closed my account.
The agent's name is Lyndon. I have all the evidences with me. He threatened me some days before because he was trying to steal my money and finally he blocked my account.
It's been 8 years since i am providing best services on freelancer.com. Today, due to an arrogant and corrupt support agent my account got blocked. I had 770+ reviews and 99% completion rate.
770+ projects i think are enough to show my capability and honesty to work on freelancer.com but still they closed my account. I am astonished that how they can do this to a person who has been working since 2015.
I want someone who has authority of closing or opening account on freelancer to discuss things with me because my account got blocked without any reason.
Thanks

Date of experience: February 9, 2023

Thumbnail of user levroyj
India
5 reviews
5 helpful votes
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March 21st, 2017

Hey, i was rather surprised to sign in and see scams flocking me to my email. Huh! Ruined with scams i would suggest

Date of experience: March 21, 2017

Thumbnail of user shaimaaa1
Egypt
2 reviews
3 helpful votes
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May 19th, 2018

They created a gift for new sign in and then deduct again the amount for nothing and says this is the member mistake

Date of experience: May 17, 2018

Thumbnail of user tikuo
Albania
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Although I still haven't had the chance to engage with any project, I am satisfied with the customer care service offered by Freelancer.com

Date of experience: October 10, 2018

Thumbnail of user mykolao1
New Jersey
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I did get very good support from Javier.
I really happy to chat with him for my account's issue.
Really good supporter.
Thanks.

Date of experience: October 3, 2022

Thumbnail of user jabirh1
India
1 review
0 helpful votes
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July 23rd, 2019

It's very helpful for me.
Great and quick support.
They solve your problem as soon as they can!
Thank You Freelancer.com support team!

Date of experience: July 19, 2019

Thumbnail of user hl107
Romania
1 review
0 helpful votes
  • Send Message
May 10th, 2021
Verified purchase

As a freelancer, the site never guarantees payment, the only chance is to rely on the clients integrity, which is not always guaranteed

Service
Value
Returns
Quality

Date of experience: April 10, 2021

Thumbnail of user abdulsamadm1
Maldives
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

The freelancer should have automatically credit my account without me having to raise the issue.
I struggle to find direct contact with Freelancer.

Date of experience: May 20, 2022

Thumbnail of user freelanceri
Bangladesh
1 review
0 helpful votes
  • Send Message
October 31st, 2018
Verified purchase

This conversation is helpful. Thanks for this service. Nice work and I am satisfied. This is very cumbersome to write minimum 100 character.

Date of experience: October 29, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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