Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
The approach was to solve the issue rather than discussing it. The guy solved the issues quickly and i highly appreciate his help.
Date of experience: January 11, 2018
Heather M. Was very helpful in assisting me to solve issues with the withdrawal of my funds. The response rate was very prompt.
Date of experience: May 18, 2019
Jessica B resolved my account issue. She helped me to get my money back and identified the spam employer.
Thank you Jessica B
Date of experience: July 13, 2019
I was very pleased with the support chat experience. The representative was knowledgeable, and friendly and provided a quick resolution to my issue.
Date of experience: March 28, 2023
My issue was attended to in a fairly reasonable time, although the response time can be faster. Overall, it was a good experience.
Date of experience: June 17, 2021
Very great experience to talk with the team. Help me to each and every steps to get my verified badge on the profile.
Date of experience: May 14, 2023
I discuss my issues with Dahlia M. And she understood everything very well and resolve my all issues.
She has best experience in customer support
Date of experience: January 16, 2024
I was interviewed by Russell V. It was a great experience... very kind, and easy to understand. Very patient and helpful. Thank you!
Date of experience: July 7, 2023
It was a great experience with Russell V. He asked all about my experience and share all the benefits of the verified badge.
Date of experience: June 18, 2021
Support team was great, more and more helpful. They are well communication and any type of freelancer.com problem freely asked them of question.
Date of experience: May 15, 2021
I found the freelancer. Com team, very supporting, quickly response and caring.
I do appreciate you all, supporting team have done wonderful job.
Date of experience: May 17, 2021
Maine was an amazing agent. She was indeed help and friendly over the chat. She knew my problem and resolved it in minutes.
Date of experience: February 6, 2023
I would be happy to talk with Maine M. It was kind of me. It help me to get my bids complete. Thanks
Date of experience: September 14, 2022
Javier was super kind and answered all my questions super detailed. I got help even more then i needed. I am so thankful.
Date of experience: September 13, 2022
The experience was wonderful. It took just few hours for the complete process and the verifier was really helpful to answer my doubts.
Date of experience: October 13, 2021
Jonny, one of the verify assistants helped me a lot with instructions and directions to get myself verified!
Date of experience: February 21, 2024
Quick and straightforward. He explained everything and was able to process the application on the spot.
Date of experience: February 6, 2024
It was a smooth experience getting verified. Russel was quick, asked domain specific questions and it was a glide.
Date of experience: February 15, 2024
Freelancer develop example of platform for collaboration as should be! Not only help people to work together but as well support take care of users.
This model of working should be an example for others.
Date of experience: July 7, 2021
My account is about to be suspended, and my US$450 will soon disappear. Not much for some, but I am living in a third world country and the 450 dollars will help me to live for one full month and two weeks. They asked for account verification, which included the kind of photo you see in criminals profile. Then they asked for documents I did not have. The time limit to submit these is 45 days.
I asked for options. The delay for answer a simple email was up to ONE MONTH. So, I had 15 days or less to submit something. Since I am unemployed and living with my parents, one peson in support told me "you can submit a utility bill even if it is not under your name provided that you submit a proof of relation to the recipient of that utility bill".
Then, the told me in the website these kind of documents were invalid.
I had suffered sexual harrasment due a false project I was invited. When discussing the details, I was told I should have a sex-camchat with the employer. I said no and I informed helpdesk. The told me they will take care of it. Result? The poject was still here, open, and my static of always in tima was ruined. It was not the noly one of this kind of project i was invited, alwas with the same result: "Oh, yes, we will do something" and then, nothing.
Telling this is sadistic is a little too soft for what I am feeling now.
If you want to be robbed and sexually harrassed, this is your website.
Date of experience: August 22, 2015
Josie G helped me with my problem and she also gave me some tips and told me how I should go to work in the future. She really helped me a lot.
Date of experience: June 5, 2018
It was a nice session, I did not expect to face questions about my skills but It is brought to my mind that the verified freelancer is worst it
Date of experience: November 28, 2023
God you guys helped me out as I was so much in trouble but got immediate response and helped me out in a quick manner glad who guys help me over here
Date of experience: June 20, 2019
Thank you for such a beautiful way of supporting me helping me with my problem.
Date of experience: May 25, 2024
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hello, Laura. This is Lara and I'm from Freelancer.com. I am sorry to learn about this. Please email me at larao@freelancer.com with the project ID and I will personally look into it. As for your account status, kindly refer to ticket ID GGA-208-26454 for updates. Thank you and I will be waiting for your email.