Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Hi, I talked to support and he was Josie G., he provided me the link to provide feedback, he was very helpful and resolved my problem. Thanks a lot.
Date of experience: May 2, 2018
It was really nice experience chatting with Katie. She solved my problem with a very short time and I am very happy. Katie is very helpful.
Date of experience: August 13, 2017
Although it took me a little while to understand how it works, I found it very useful and I would use it again in the future
Date of experience: August 23, 2017
Sandra was great and promptly took care of a refund when I realized I was billed automatically for a month of service after the trial expired.
Date of experience: August 18, 2017
We discuss about my last project. I just inform the Help team what actually happened with my last project. They help me as per their knowledge.
Date of experience: August 22, 2017
I was having some problem and i consult with support. However, Jade D. Handled my issue and solved very quickly and communication was great as well.
Date of experience: March 10, 2019
I was worried about the project fees which i lost because of this fake project. Benda really helped me out real quick. I am really satisfied.
Date of experience: February 9, 2018
Michelle was thorough and very patient in explaining the billing process. I was able to get my questions answered and achieve my goal of the chat.
Date of experience: September 1, 2019
I was helped by Jennifer M. And I am very happy with the service. She was polite, understanding and very precise in her solutions.
Thank you!
Date of experience: June 21, 2019
The chat support team was quick to attend to some of my concerns. I had learned a lot from them. And I appreciate that a lot.
Date of experience: December 8, 2017
It was really helpful for me thanks to your team. A new user can easily find a way how to use freelancing in a profitable way.
Date of experience: June 11, 2020
I am new on the site and have many questions and Michelle A. Was helpful and courteous. She answered all my questions and helped put my mind at ease/
Date of experience: November 8, 2019
Very good agent, give a clear and great help me as a new freelancer user. I give five stars for you. Such a humble agent. :)
Date of experience: September 10, 2019
They were able to listen to my concerns and dealt with my issues asap! They provide me strong customer service expedience that is second to none.
Date of experience: July 24, 2020
Anastasia D was very quick to respond to my issue. She confirmed my bad feelings about a prospective employer who wanted to talk to me off-site.
Date of experience: May 21, 2019
Fantastic experience, fast solution, just what I needed. It was really easy to deal with it and what I got back was great. Thank you Josie!
Date of experience: May 29, 2019
Was asked for help a couple times but keep disconnect, finally i can make it done by Katie. I can do it easily by her guide
Date of experience: November 26, 2017
Overall good. But They have to work on their interface it is a little difficult for new clients to understand it. They should make it user-friendly.
Date of experience: December 19, 2021
Quick, responsive and clear support. Lauren gave me in few minutes all the informations I needed so I can use the platform in the best way.
Date of experience: March 25, 2021
He just helped me a lot and in the right way, i was very stressed but he made me clear my confusion.
Thanks a lot man.
Date of experience: August 15, 2019
I said thanks to Ashton D. To solve my problems in a fast response. Now, my membership has been activated after my expense payment has clarified.
Date of experience: November 15, 2020
I got a suspicious offer and she managed to tell me that the account is illegitimate, thanks!. She answered me very well and very fast, excellent
Date of experience: September 21, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).