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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sarajitb
Bangladesh
1 review
0 helpful votes
  • Send Message
May 3rd, 2018
Verified purchase

Hi, I talked to support and he was Josie G., he provided me the link to provide feedback, he was very helpful and resolved my problem. Thanks a lot.

Date of experience: May 2, 2018

Thumbnail of user saeidh3
Delaware
1 review
0 helpful votes
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February 18th, 2019
Verified purchase

Hi, Katie was great and help me with my questions. Patience and helpful.
No body told me about my credits but Katie did it.
Thank you.

Date of experience: February 16, 2019

Thumbnail of user muslimu
Bangladesh
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

It was really nice experience chatting with Katie. She solved my problem with a very short time and I am very happy. Katie is very helpful.

Date of experience: August 13, 2017

Thumbnail of user lisag622
Poland
1 review
0 helpful votes
  • Send Message
February 24th, 2019
Verified purchase

Easy to talk to. She understood the situation quite well and reached out to the freelancer I'm having a problem with. Onto the next step now.

Date of experience: February 24, 2019

Thumbnail of user nataliap17
Mexico
1 review
0 helpful votes
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August 23rd, 2017
Verified purchase

Although it took me a little while to understand how it works, I found it very useful and I would use it again in the future

Date of experience: August 23, 2017

Thumbnail of user andrewj103
Texas
1 review
0 helpful votes
  • Send Message
August 18th, 2017
Verified purchase

Sandra was great and promptly took care of a refund when I realized I was billed automatically for a month of service after the trial expired.

Date of experience: August 18, 2017

Thumbnail of user rituparnom
Hong Kong
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

We discuss about my last project. I just inform the Help team what actually happened with my last project. They help me as per their knowledge.

Date of experience: August 22, 2017

Thumbnail of user zaidh6
Pakistan
1 review
2 helpful votes
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March 10th, 2019
Verified purchase

I was having some problem and i consult with support. However, Jade D. Handled my issue and solved very quickly and communication was great as well.

Date of experience: March 10, 2019

Thumbnail of user hassann8
Pakistan
1 review
0 helpful votes
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February 9th, 2018
Verified purchase

I was worried about the project fees which i lost because of this fake project. Benda really helped me out real quick. I am really satisfied.

Date of experience: February 9, 2018

Thumbnail of user adinaa4
Florida
1 review
0 helpful votes
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September 2nd, 2019
Verified purchase

Michelle was thorough and very patient in explaining the billing process. I was able to get my questions answered and achieve my goal of the chat.

Date of experience: September 1, 2019

Thumbnail of user nidhip4
India
1 review
0 helpful votes
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June 22nd, 2019
Verified purchase

I was helped by Jennifer M. And I am very happy with the service. She was polite, understanding and very precise in her solutions.

Thank you!

Date of experience: June 21, 2019

Thumbnail of user harryb110
Philippines
1 review
1 helpful vote
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December 10th, 2017

The chat support team was quick to attend to some of my concerns. I had learned a lot from them. And I appreciate that a lot.

Date of experience: December 8, 2017

Thumbnail of user samana6
Pakistan
1 review
0 helpful votes
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June 11th, 2020
Verified purchase

It was really helpful for me thanks to your team. A new user can easily find a way how to use freelancing in a profitable way.

Date of experience: June 11, 2020

Thumbnail of user maryw789
New York
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

I am new on the site and have many questions and Michelle A. Was helpful and courteous. She answered all my questions and helped put my mind at ease/

Date of experience: November 8, 2019

Thumbnail of user naufalj
Indonesia
1 review
0 helpful votes
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September 10th, 2019
Verified purchase

Very good agent, give a clear and great help me as a new freelancer user. I give five stars for you. Such a humble agent. :)

Date of experience: September 10, 2019

Thumbnail of user mykolad1
Ukraine
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

I think I am very satisfied with your service.
I will introduce to my friend about freelancer, and i will let them work in here.
Thanks

Date of experience: October 19, 2021

Thumbnail of user carlosa296
Maryland
1 review
0 helpful votes
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July 25th, 2020

They were able to listen to my concerns and dealt with my issues asap! They provide me strong customer service expedience that is second to none.

Date of experience: July 24, 2020

Thumbnail of user paulettea9
Minnesota
1 review
0 helpful votes
  • Send Message
May 23rd, 2019
Verified purchase

Anastasia D was very quick to respond to my issue. She confirmed my bad feelings about a prospective employer who wanted to talk to me off-site.

Date of experience: May 21, 2019

Thumbnail of user mateos4
Croatia
1 review
0 helpful votes
  • Send Message
May 30th, 2019
Verified purchase

Fantastic experience, fast solution, just what I needed. It was really easy to deal with it and what I got back was great. Thank you Josie!

Date of experience: May 29, 2019

Thumbnail of user tanadolp
Thailand
1 review
0 helpful votes
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November 26th, 2017

Was asked for help a couple times but keep disconnect, finally i can make it done by Katie. I can do it easily by her guide

Date of experience: November 26, 2017

Thumbnail of user abrarg
Pakistan
1 review
0 helpful votes
  • Send Message
December 19th, 2021

Overall good. But They have to work on their interface it is a little difficult for new clients to understand it. They should make it user-friendly.

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2021

Thumbnail of user ghalig1
Morocco
1 review
0 helpful votes
  • Send Message
March 25th, 2021
Verified purchase

Quick, responsive and clear support. Lauren gave me in few minutes all the informations I needed so I can use the platform in the best way.

Date of experience: March 25, 2021

Thumbnail of user pushkarm1
India
1 review
0 helpful votes
  • Send Message
August 16th, 2019
Verified purchase

He just helped me a lot and in the right way, i was very stressed but he made me clear my confusion.
Thanks a lot man.

Date of experience: August 15, 2019

Thumbnail of user liass
Indonesia
1 review
0 helpful votes
  • Send Message
November 15th, 2020
Verified purchase

I said thanks to Ashton D. To solve my problems in a fast response. Now, my membership has been activated after my expense payment has clarified.

Date of experience: November 15, 2020

Thumbnail of user genem91
VE
1 review
0 helpful votes
  • Send Message
September 23rd, 2019

I got a suspicious offer and she managed to tell me that the account is illegitimate, thanks!. She answered me very well and very fast, excellent

Date of experience: September 21, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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