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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muhammadz120
Pakistan
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Very good very good very good very good very good very good very good very good very good very good

Date of experience: June 4, 2024

Thumbnail of user umairf4
Pakistan
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

Barry's attitude was very professional and I felt very comfortable with him while explaining my Job Profile.

Date of experience: March 14, 2023

Thumbnail of user hasini
Bangladesh
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

That was great experience. This interview help me to get the " Verified by Freelancer Staff " badge. It will help me to being awarded. Thanks

Date of experience: March 20, 2023

Thumbnail of user muhammadshoaibp
Pakistan
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I had a wonderful experience talking to Chelsea V. It was a professional call with a friendly environment.

Date of experience: December 6, 2023

Thumbnail of user ossamam
Canada
1 review
0 helpful votes
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June 3rd, 2019
Verified purchase

Great help from Jennifer M which make me satisfied with your service and support,
Thank you to freelancer company and the customer service department

Date of experience: June 1, 2019

Thumbnail of user muhammedashrafulk
Bangladesh
1 review
0 helpful votes
  • Send Message
December 21st, 2023
Verified purchase

1. Video Editing through (Adobe Premier, Adobe Aftereffect)
2.2D Animation, Composition, and Visualisation through (Adobe PhotoShop, Adobe Illustrator and
Adobe After Effect)
3.3D Modelling, Texturing, Animation, and Rendering through ( Cinema 4D, 3D Max, Realflow)
4. Game Design and Modelling through (Cinema 4D, 3D Max)
5. Television Commercial, Social Media, Like Facebook, Instagram, and other Ads for Special Brand/ Product

Date of experience: December 21, 2023

Thumbnail of user moisesp6
Mexico
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

It was a great and fast sirvice!
Very polite, great job! Id like to have the sam eperson solving My doubts and maybe, future problems!

Date of experience: April 17, 2018

Thumbnail of user tahirz
Pakistan
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

It was good, hope the problem will be solve, overall experience was good, they are very cooperative.

Date of experience: January 12, 2024

Thumbnail of user ivanp157
Serbia
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

Great expirience, man told me that i need to wait 48 hours... Problem was that i didnt get clear answer on email from freelancer platform..

Date of experience: November 2, 2020

Thumbnail of user darrenh247
California
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

YOu online virtaul agent Roxi was very fast and efficient at fixing my late night error... error corrected and back to the real winner... thankyou!

Date of experience: June 20, 2022

Thumbnail of user craigs305
Netherlands
1 review
0 helpful votes
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September 21st, 2019
Verified purchase

Rhian spent a lot of time helping me sort out a problem with the chat function. Rhina pored over screenshots, tried different things. Problem solved

Date of experience: September 21, 2019

Thumbnail of user anofii
Nigeria
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

My experience with thebcustomer.service was the best so far it was so fast and easy to attend to me.

Date of experience: March 31, 2024

Thumbnail of user faraza21
Pakistan
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

I would like to say that Rusell V has finally approved my client identity as it was due from atleast 20 days. Thanks rusell v.

Date of experience: December 21, 2022

Thumbnail of user zeeshana68
Pakistan
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I'm delighted to work with Freelancer. My earnings are also good on Freelancer. I hope to stay connected with Freelancer always

Date of experience: February 1, 2024

Thumbnail of user anab560
Australia
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

My getting verified interview went well. I was asked relevant questions and Barry was friendly and professional. Thankyou!

Date of experience: May 4, 2023

Thumbnail of user claym48
Oklahoma
1 review
0 helpful votes
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October 11th, 2018
Verified purchase

Eric was very helpful. He told me exactly what I was looking for and gave me specific instructions..

Date of experience: October 10, 2018

Thumbnail of user shikhard1
India
1 review
0 helpful votes
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October 7th, 2018
Verified purchase

Had a very great experience with Stephanie M, he resolved my query and he was very supportive.

Thanks.

Date of experience: October 5, 2018

Thumbnail of user josea1504
VE
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

The support provided by the freelancer team was excellent, they were always hand in hand answering my questions...

Date of experience: March 23, 2023

Thumbnail of user jimmym43
Arizona
13 reviews
57 helpful votes
  • Send Message
May 14th, 2014

Do not get involved with this company. Believe what you read about this company everybody is right on.

Date of experience: May 14, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Jimmy, obviously you have experienced some issues and I want to understand what happened so I can assist you in rectifying it. By the way, my name is Marcus and I'm one of the tier-2 representatives of Freelancer.com. Please send me an email with your username and a summary of your issue to marcusc@freelancer.com. I hope to hear from you.

Thumbnail of user jeannetteg17
Israel
1 review
0 helpful votes
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October 18th, 2018
Verified purchase

Very interesting and worth while experience. Customer service was very prompt and informative.

Would recommend Freelancer.com to others.

Date of experience: October 18, 2018

Thumbnail of user vojislavj
Serbia
1 review
0 helpful votes
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June 4th, 2018
Verified purchase

Excellent work done, perfectly explained everything, rating for Josie G. All the best!... Freelancer is the best site...

Date of experience: June 4, 2018

Thumbnail of user theresejeannec
Philippines
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Very much swift and knowledgeable, professional and you should value your employee so you could have more clients

Date of experience: October 13, 2022

Thumbnail of user pw62
GB
1 review
0 helpful votes
  • Send Message
July 25th, 2018
Verified purchase

Excellent and helpful, sorted the problem immediately and with no fuss.
Thank you for getting this sorted out.

Date of experience: July 25, 2018

Thumbnail of user chamaras
Sri Lanka
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

I had a unfamiliar transaction and get cleared on it with a friendly manner. Very helpful and clear.

Date of experience: November 13, 2018

Thumbnail of user netran
India
1 review
0 helpful votes
  • Send Message
July 29th, 2018

I had good response from Gonzalo V. about my problems, Thank-You. Hope my problems will get solved soon...

Date of experience: July 26, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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