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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user krupap2
New Jersey
1 review
0 helpful votes
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March 21st, 2018
Verified purchase

Went above and beyond to help me. Refunded me promptly and answered all my Questions. Great customer service

Date of experience: March 20, 2018

Thumbnail of user mdrumanh1
Bangladesh
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

I have mentioned my problem and he replied too faster after checking my account. I really appreciate this

Date of experience: October 11, 2022

Thumbnail of user danield2444
Ukraine
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

This kind sir or madam helped me with my problem and was generally kind and thoughtful. No complaints.

Date of experience: July 24, 2023

Thumbnail of user furkank7
Turkey
1 review
0 helpful votes
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June 6th, 2018
Verified purchase

She was very helpful. She answered my questions quickly and she gave me all the information I needed.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2018

Thumbnail of user sainathl
India
1 review
0 helpful votes
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June 5th, 2018

Very good support of the freelancer team, thank you very much, i got useful information with the agent

Date of experience: June 5, 2018

Thumbnail of user kimberleyr13
Tennessee
1 review
0 helpful votes
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December 23rd, 2018
Verified purchase

Betty was both responsive and thorough and quickly resolved my issue. I am very impressed! She was great!

Date of experience: December 20, 2018

Thumbnail of user mumairs
Pakistan
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

It was my first interaction with verification team, was very good with Chelsea to have video chat session.

Date of experience: February 14, 2023

Thumbnail of user omarc205
BO
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I passed the interview with success. The interviewer and me could communicate by only chatting with google translate.

Date of experience: October 11, 2023

Thumbnail of user peterg1079
Australia
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Jessica was pleasant, quick to the point and resolved the immediate issue straight away. No fuss. Thanks Jessica.

Date of experience: September 15, 2021

Thumbnail of user katarinak15
Serbia
1 review
0 helpful votes
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September 12th, 2020
Verified purchase

Reported possible scam to Ashton and my concerns about employer. He reacted promptly and professionally. Well done Ashton!

Date of experience: September 12, 2020

Thumbnail of user shoebs
India
1 review
0 helpful votes
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February 2nd, 2018
Verified purchase

Antoinette was very helpful and professional. My query was quickly resolved. It was a positive experience with Freelancer.com.

Date of experience: February 1, 2018

Thumbnail of user sivak22
Canada
1 review
0 helpful votes
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January 17th, 2019
Verified purchase

I would like to thank Benny for great support and patiently responding to my questions. Thank you :)

Date of experience: January 16, 2019

Thumbnail of user muhammadm34
Malaysia
1 review
0 helpful votes
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April 11th, 2018

Help me to solve my problem about Facebook. Nice Listener and Nice Suggestions. Thank you for helping me.

Date of experience: April 10, 2018

Thumbnail of user abdof
Egypt
1 review
0 helpful votes
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January 29th, 2019
Verified purchase

Many thanks Anastasia D for perfect attitude and impressive support, answered all my questions and gave full support

Date of experience: January 28, 2019

Thumbnail of user maheshj11
India
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

Good and better experience with freelancer staff. He is good explain to me about plan and all charges.

Date of experience: September 16, 2021

Thumbnail of user rashidq
Pakistan
2 reviews
0 helpful votes
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August 4th, 2017
Verified purchase

Freelancer support desk is very active to timely aware and support writers regarding better way to resolve disputes.

Date of experience: August 3, 2017

Thumbnail of user abhishekc7
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

The best freelancing experience I'm having.
I'm just loving it.
The freelancer staffs are really cooperative and helpful.

Date of experience: August 3, 2017

Thumbnail of user hardikd
India
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

I highly Recommended Freelancer. Great Service and support team. Once again thank you for your help. Thank you...

Date of experience: August 2, 2017

Thumbnail of user ashwins1
India
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Freelancer had been a pleasure to work with. The support team has been excellent and the processes smooth.

Date of experience: August 3, 2017

Thumbnail of user anupb4
India
1 review
0 helpful votes
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August 1st, 2017
Verified purchase

It was nice. Satisfied with the help. I got all the information which i demanded explained in details.

Date of experience: August 1, 2017

Thumbnail of user khurramz2
Pakistan
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Freelancer.com is providing excellent opportunity to freelancers while best human resources to the employers at the same time.

Date of experience: August 3, 2017

Thumbnail of user freds146
New Jersey
1 review
0 helpful votes
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April 27th, 2018
Verified purchase

It was very easy to pinpoint the issue and solve the problem quickly! Very satisfied with my experience.

Date of experience: April 26, 2018

Thumbnail of user luisj16
Colombia
1 review
0 helpful votes
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August 11th, 2017
Verified purchase

The assistance was fast and clear. Very polite also. Thank you for the help, everything is clear now.

Date of experience: August 9, 2017

Thumbnail of user bharatn1
India
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

I am very happy everytime i contact with freelancer for any concern, every time i feel great experience.

Date of experience: August 9, 2017

Thumbnail of user nilakshij
Sri Lanka
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

He explain me how it do and He advised me the correct way of the add my credit card to get payments.

Date of experience: October 15, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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