Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I've got great support from Roxanne! Fast and satisfying and all my questions got answered. Thanks a lot!
Date of experience: August 17, 2017
I was suffering pop-up notification problem. When I informed support they solved me instant. I am happy. Thanks
Date of experience: August 13, 2017
With a detailed explanation, Noelle attended to me with correct answers and fast. I am happy and convinced
Date of experience: November 2, 2019
I received the right guidance and was informed well about what I should do. It was extremely helpful.
Date of experience: April 17, 2021
This was helpful session, and good experience with support agent. He was clear and straight to the point.
Date of experience: August 2, 2019
Carmen A. Took the time to understand my billing issue and guided me effectively to resolve the matter.
Date of experience: February 24, 2019
He is really energetic and kindly person. His knowledge is power.
I am very thankful for his support.
Date of experience: June 8, 2019
The service was really helpful and solve my problem quickly. The support agent (Roxanne) was also very kind.
Date of experience: August 24, 2017
Full marks, made all my queries with great knowledge and addressed my issues. Am really happy with them.
Date of experience: August 24, 2017
Got the support which i was looking for. The problem was addressed very nicely and solution were appropriate.
Date of experience: May 29, 2022
Thanks a lot. Very helpful... got my refund immediately... best app and best customer service... Thanks once again
Date of experience: May 30, 2018
Perfect support from Charlotte B.!
It was fast and competent!
It was good experience to communicate with her!
Date of experience: April 17, 2018
Staff are knowledgeable, accessible, and great to communicate with. The process was thorough and staff provided support throughout.
Date of experience: June 30, 2023
Thanks to Joey C. Complete the verification process. Nice to talk with him. His supporting skill is nice
Date of experience: June 26, 2023
Very fast responses in a professional way. Understood my problems very well and gave the solution so fast.
Date of experience: December 15, 2021
Great experience - very quick and easy service. Thanks for assisting me with my question and processing my refund.
Date of experience: April 18, 2021
Fast communication and problem solving, site admin very quickly solved the problem, the necessary points explained to me
Date of experience: August 4, 2019
Too Frequent to listen to our issue. Very Experienced Guy.
And Answer It very sharply.
Thanks a lot.
Date of experience: November 22, 2018
Excellent understanding, thanks Carmen for the good customer support hopefully all customer service are at the same level!
Date of experience: November 5, 2018
Initially the chat was disconnected. The guy came back and apologized and he given me an excellent support
Date of experience: August 21, 2018
It was good, the attendant was very helpful and friendly. Thanks Antoinette B. My question was really answered.
Date of experience: October 9, 2017
All problems resolved with efficiency by Mason for me and for the freelancer. Keep up the good work.
Date of experience: April 10, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).