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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jochumb
Belgium
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

I've got great support from Roxanne! Fast and satisfying and all my questions got answered. Thanks a lot!

Date of experience: August 17, 2017

Thumbnail of user manwaruli
Bangladesh
1 review
0 helpful votes
  • Send Message
August 14th, 2017
Verified purchase

I was suffering pop-up notification problem. When I informed support they solved me instant. I am happy. Thanks

Date of experience: August 13, 2017

Thumbnail of user edwina54
Cameroon
1 review
0 helpful votes
  • Send Message
November 2nd, 2019
Verified purchase

With a detailed explanation, Noelle attended to me with correct answers and fast. I am happy and convinced

Date of experience: November 2, 2019

Thumbnail of user jyotirmoyp2
India
1 review
0 helpful votes
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April 17th, 2021
Verified purchase

I received the right guidance and was informed well about what I should do. It was extremely helpful.

Date of experience: April 17, 2021

Thumbnail of user ameerh9
Pakistan
1 review
0 helpful votes
  • Send Message
August 2nd, 2019
Verified purchase

This was helpful session, and good experience with support agent. He was clear and straight to the point.

Date of experience: August 2, 2019

Thumbnail of user chriss1081
Australia
1 review
0 helpful votes
  • Send Message
February 25th, 2019
Verified purchase

Carmen A. Took the time to understand my billing issue and guided me effectively to resolve the matter.

Date of experience: February 24, 2019

Thumbnail of user alexh306
California
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

He is really energetic and kindly person. His knowledge is power.
I am very thankful for his support.

Date of experience: June 8, 2019

Thumbnail of user pabloz3
Mexico
1 review
0 helpful votes
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August 24th, 2017
Verified purchase

The service was really helpful and solve my problem quickly. The support agent (Roxanne) was also very kind.

Date of experience: August 24, 2017

Thumbnail of user muhammadsadiqk
Pakistan
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

Full marks, made all my queries with great knowledge and addressed my issues. Am really happy with them.

Date of experience: August 24, 2017

Thumbnail of user mazharulislamr
Bangladesh
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

The service was great. She resolved my problems smoothly. Great helpline. My problem is totally solved. Love Freelancer.com.

Date of experience: August 27, 2017

Thumbnail of user gitashreed
India
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Got the support which i was looking for. The problem was addressed very nicely and solution were appropriate.

Date of experience: May 29, 2022

Thumbnail of user manishaj4
India
1 review
0 helpful votes
  • Send Message
May 30th, 2018

Thanks a lot. Very helpful... got my refund immediately... best app and best customer service... Thanks once again

Date of experience: May 30, 2018

Thumbnail of user borisg20
Bulgaria
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Perfect support from Charlotte B.!
It was fast and competent!
It was good experience to communicate with her!

Date of experience: April 17, 2018

Thumbnail of user grahaml138
Australia
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Staff are knowledgeable, accessible, and great to communicate with. The process was thorough and staff provided support throughout.

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2023

Thumbnail of user ambeshc
India
1 review
0 helpful votes
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June 26th, 2023
Verified purchase

Thanks to Joey C. Complete the verification process. Nice to talk with him. His supporting skill is nice

Date of experience: June 26, 2023

Thumbnail of user nazimuddinr
Bangladesh
1 review
0 helpful votes
  • Send Message
December 15th, 2021
Verified purchase

Very fast responses in a professional way. Understood my problems very well and gave the solution so fast.

Date of experience: December 15, 2021

Thumbnail of user muhammada126
Pakistan
1 review
0 helpful votes
  • Send Message
May 24th, 2018
Verified purchase

Great Experience! They support agent really help me solving the issue quickly. They are the best and supportive.

Date of experience: May 23, 2018

Thumbnail of user alanc535
Australia
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Great experience - very quick and easy service. Thanks for assisting me with my question and processing my refund.

Date of experience: April 18, 2021

Thumbnail of user arifo
Turkey
1 review
0 helpful votes
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August 4th, 2019
Verified purchase

Fast communication and problem solving, site admin very quickly solved the problem, the necessary points explained to me

Date of experience: August 4, 2019

Thumbnail of user lyndons8
India
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Too Frequent to listen to our issue. Very Experienced Guy.

And Answer It very sharply.

Thanks a lot.

Date of experience: November 22, 2018

Thumbnail of user rodionk
Florida
1 review
0 helpful votes
  • Send Message
October 10th, 2019
Verified purchase

Very fast and easy. Great experience. Jessica B was very helpful and addressed my issue promptly... Thank you

Date of experience: October 9, 2019

Thumbnail of user mohamedm67
Egypt
1 review
0 helpful votes
  • Send Message
November 7th, 2018
Verified purchase

Excellent understanding, thanks Carmen for the good customer support hopefully all customer service are at the same level!

Date of experience: November 5, 2018

Thumbnail of user vaiskaht
India
1 review
0 helpful votes
  • Send Message
August 22nd, 2018
Verified purchase

Initially the chat was disconnected. The guy came back and apologized and he given me an excellent support

Date of experience: August 21, 2018

Thumbnail of user elseban
Kenya
1 review
0 helpful votes
  • Send Message
October 10th, 2017
Verified purchase

It was good, the attendant was very helpful and friendly. Thanks Antoinette B. My question was really answered.

Date of experience: October 9, 2017

Thumbnail of user subhab
Denmark
1 review
0 helpful votes
  • Send Message
April 10th, 2019
Verified purchase

All problems resolved with efficiency by Mason for me and for the freelancer. Keep up the good work.

Date of experience: April 10, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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