• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,536)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user gavinj10
GB
2 reviews
0 helpful votes
  • Send Message
September 19th, 2017

I bid on a number of projects over a week ago. They re all closed but I cannot see if they have been awarded. I am wondering if they are scams

Date of experience: September 16, 2017

Thumbnail of user sayedt
Turkey
1 review
0 helpful votes
  • Send Message
November 19th, 2018
Verified purchase

Thanks for your help.
I m really thankful from your guide and i really see what he wrote to me and now i know how could i work in this site.

Date of experience: November 19, 2018

Thumbnail of user georgef239
Indonesia
1 review
0 helpful votes
  • Send Message
July 28th, 2019
Verified purchase

She can communicating with me so well even I have a broken english and she was very helpful dan give a best suggestion for me. Thanks Meagan

Date of experience: July 28, 2019

Thumbnail of user davidp453
South Africa
1 review
0 helpful votes
  • Send Message
March 22nd, 2018
Verified purchase

She went out of her way to assist me. Kayla B is a very good Freelancer agent and you should promote her to become a manager. A+++

Date of experience: March 20, 2018

Thumbnail of user francos42
Argentina
1 review
0 helpful votes
  • Send Message
July 28th, 2022
Verified purchase

Always helped me by email and now in a live chat.
Quick response and they solve all the troubles and misundertandings that I had on the website.

Date of experience: July 28, 2022

Thumbnail of user gillarnm
Zambia
1 review
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase

As for me have been writting to you from 27.08.2021 that the project owner was a fraud but you have been quiet,,,, kindly improve on customer service

Date of experience: August 4, 2021

Thumbnail of user danielg2103
GB
1 review
0 helpful votes
  • Send Message
October 18th, 2022
Verified purchase

Maine at freelancer was very helpful and I appreciate the help I received considering the terrible ordeal I had from commissioning Logic Soice to build my website.

Date of experience: October 18, 2022

Thumbnail of user daniellec82
Texas
1 review
2 helpful votes
  • Send Message
April 4th, 2017

I got several job offers and both turned out to be people scamming. I am thankful my husband caught it before I went through with their offers.

Date of experience: April 4, 2017

Thumbnail of user mehdim35
Canada
1 review
0 helpful votes
  • Send Message
March 30th, 2021
Verified purchase

TThe person was of great use to me. I had a little problem on the site but the support helped me greatly and gave me back confidence

Date of experience: March 30, 2021

Thumbnail of user maxinec328
District of Columbia
2 reviews
0 helpful votes
  • Send Message
August 11th, 2021
Verified purchase

KARYLLE A. WAS EXTREMELY KNOWLEDGEABLE AND RESOURCEFUL. SHE ANSWERED ALL THE QUESTIONS I HAD IN A PROMPT AND COURTEOUS MANNER. SHE IS QUITE AN ASSET TO FREELANCER!

Date of experience: August 11, 2021

Thumbnail of user bcp2
Malaysia
1 review
0 helpful votes
  • Send Message
July 30th, 2018
Verified purchase

Freelancer answer my queries and help me to settle the problem on the spot. Now I have no worry to my Freelancer account. Thank you.

Date of experience: July 28, 2018

Thumbnail of user tibaudj
Florida
1 review
0 helpful votes
  • Send Message
October 7th, 2018
Verified purchase

My experience with Eric S. Was very pleasant. He was nice and efficient, took care of my issues and I was able to continue on.

Date of experience: October 4, 2018

Thumbnail of user morsheduli
GB
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

I was in a very difficult situation regarding a project dispute. Mr. Jordan helped me a lot to keep me out of that bad situation. Thanks to him.

Date of experience: December 29, 2022

Thumbnail of user tharindud1
Sri Lanka
1 review
0 helpful votes
  • Send Message
October 18th, 2018

Support was very quick and helpful, and got solution for my problems. Thanks to support i saved from fake people and got lot of guidance.

Date of experience: October 17, 2018

Thumbnail of user szanellak
Serbia
1 review
0 helpful votes
  • Send Message
June 7th, 2018
Verified purchase

The agent was fast, precise. It was lovely to chat with her. I get the write answer. She was polite, and her instruction were useful.

Date of experience: June 7, 2018

Thumbnail of user johnj718
Ireland
1 review
0 helpful votes
  • Send Message
October 22nd, 2018
Verified purchase

I am very happy Stephanie M. Did a very good job for me when I thought i won't get my money back she help me. Thanks very much

Date of experience: October 22, 2018

Thumbnail of user andreid6
Romania
1 review
0 helpful votes
  • Send Message
February 14th, 2018
Verified purchase

Was a helpful conversation and very quickly solving and definitely i will use again freelancer support when i got a problem, thanks again Josie G!

Date of experience: February 14, 2018

Thumbnail of user babulalc
India
1 review
0 helpful votes
  • Send Message
October 22nd, 2018
Verified purchase

I am happy with customer support. Great service.
They explain by great way. I like it. Thank you so much for providing great service.

Thanks

Date of experience: October 21, 2018

Thumbnail of user olgas83
California
1 review
0 helpful votes
  • Send Message
December 3rd, 2018
Verified purchase

Eric S. Was truly wonderful with assisting me with my problem. He did a marvelous job! He answered all my questions and resolved my issue

Date of experience: December 3, 2018

Thumbnail of user valkanp
Bulgaria
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

I was having some issues, Jade D. Helped me with patience, and was very professional, and polite. It was a pleasure to work with her.

Date of experience: November 29, 2018

Thumbnail of user sabrinar58
Texas
1 review
0 helpful votes
  • Send Message
December 3rd, 2019

First time using site. Had couple questions before I started my first project Oscar J. Was super helpful and answered all my questions and concerns

Date of experience: December 1, 2019

Thumbnail of user dianag88
Romania
1 review
0 helpful votes
  • Send Message
April 19th, 2018

It was nice chatting to Barry he was very patient and he tried to get a solution to my problem. Thank you for your help!

Date of experience: April 19, 2018

Thumbnail of user mnwebsolutionsp
India
1 review
0 helpful votes
  • Send Message
April 13th, 2018
Verified purchase

Operator helped me very fast, he listen me very careful and gave me best solutions and explained the system. Thanks a lot for your help.

Date of experience: April 13, 2018

Thumbnail of user arim14
California
1 review
0 helpful votes
  • Send Message
December 27th, 2018
Verified purchase

Thank you so much Clara P you helped me a great deal! Truly a pleasure! Was lost on how freelancer worked until she helped me!

Date of experience: December 26, 2018

Thumbnail of user dororot
Singapore
1 review
0 helpful votes
  • Send Message
August 8th, 2018
Verified purchase

Frieda has done a great job to fulfill my request in a speedy time to help edit a feedback that has been posted on page.

Date of experience: August 8, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?