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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,535)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mohammadabdulq
Bangladesh
1 review
0 helpful votes
  • Send Message
June 9th, 2021
Verified purchase

Daphne G has resolved the issues very quickly. I'm so grateful to Daphne G as well as all the members of supporting team in Freelancer.com

Date of experience: June 9, 2021

Thumbnail of user dorotear
Montenegro
1 review
0 helpful votes
  • Send Message
December 23rd, 2019
Verified purchase

Ashton really helped me a lot, by giving me all the info I needed to start solving the verification problem I had on the site.

Date of experience: December 23, 2019

Thumbnail of user muhammadk57
Turkey
1 review
0 helpful votes
  • Send Message
February 26th, 2020
Verified purchase

I was in very much anxiety. After talking to Ashton, I was so much relieved. He helped me a lot.
I wish him the best.

Date of experience: February 26, 2020

Thumbnail of user ghulamm35
Pakistan
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I got a call on time from the Freelancer team, and have a great meeting with them, I am happy to get in touch with them next time.

Date of experience: March 1, 2023

Thumbnail of user toms1775
Switzerland
1 review
0 helpful votes
  • Send Message
November 29th, 2021

Good website, good work offers. I use this website for a long time now and I satisfied. You always can find what you need there. I appreciate it

Service
Value
Shipping
Returns
Quality

Date of experience: November 29, 2021

Thumbnail of user jeffg1446
California
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

I was not able to access my account and Madeline was able to fix a technical login in issue that had to do we my error. Thank you.

Date of experience: January 13, 2023

Thumbnail of user ahmedy18
Egypt
1 review
1 helpful vote
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March 8th, 2020
Verified purchase

Allen S is a very kind her and she has great communication.
I am very happy by contacting with her.
I commend very much her.
Really good service.

Date of experience: March 8, 2020

Thumbnail of user narendraj4
India
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Barry is very nice, polite and well mannered. It is my life best interview. He didn't feel me to be like candidate. Very nice interview.

Date of experience: April 1, 2023

Thumbnail of user adhama14
PS
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

It was a good experience, but I wish that he emphasis if I was charged a penalty or not because this is a sensitive matter

Date of experience: October 9, 2022

Thumbnail of user masumi
Bangladesh
1 review
0 helpful votes
  • Send Message
September 24th, 2018
Verified purchase

I was facing a difficulties while submitting my documents for verifying my identity here. At that time she comes and helps me verifying my identity.

Date of experience: September 24, 2018

Thumbnail of user kalleelmerip
Finland
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

Russel was very professional and asked good questions. Very good to make sure that people are not just scammers trying to make money from companies

Date of experience: August 3, 2023

Thumbnail of user sibusisok
South Africa
1 review
1 helpful vote
  • Send Message
July 30th, 2018
Verified purchase

Well i'm satisfied an took her time to get me answers
I would love her to assist me in future if i have a problem

Date of experience: July 30, 2018

Thumbnail of user liangj3
China
1 review
0 helpful votes
  • Send Message
January 13th, 2020

My freelancer account closed by hacking by bad guy.
Support (her name is Janine) is helping me fully now.
Thanks for your support. Great Janine.

Date of experience: January 8, 2020

Thumbnail of user krystalh12
California
1 review
0 helpful votes
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November 9th, 2017
Verified purchase

Antoinette B helped explain to me how the scam account was closed and why. They also helped me refund the money I was charged for accepting the job.

Date of experience: November 8, 2017

Thumbnail of user andreae20
Switzerland
2 reviews
8 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

I had to recover the money, the support then banned me for 3 days for daring to use what's app. The freelancer didn't do anything that I asked.

Date of experience: March 3, 2023

Thumbnail of user kevinv173
Malaysia
1 review
0 helpful votes
  • Send Message
February 16th, 2020

The chat history was used to shorten the chat, which I appreciated. My issue was quickly checked and a solution was offered rapidly. Very helpful!

Date of experience: February 12, 2020

Thumbnail of user narayanans6
India
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

It was a great experience. I'm happy with the verification process and the way the Freelancer team handled it. Keep up the good work. Thanks.

Date of experience: March 7, 2023

Thumbnail of user mitukab
South Africa
1 review
0 helpful votes
  • Send Message
June 23rd, 2021
Verified purchase

Support executive assisted with my request and was prompt in resolving my issue. Advice was also given on how to handle the issue in future

Date of experience: June 23, 2021

Thumbnail of user celinas30
Argentina
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

The response to my query was very quick and friendly. They gave me a very satisfactory solution to my problem. I thank you very much.

Service
Value
Quality

Date of experience: September 12, 2022

Thumbnail of user jacobh695
California
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

The whole process was a good experience. A quick, simple, and important process to check through. Makes me feel protected as well as the agency.

Date of experience: March 15, 2023

Thumbnail of user talala35
Kuwait
1 review
0 helpful votes
  • Send Message
November 20th, 2020

Perfect answers to my question, and very responsive!
I hope the live chat stay at its best, and the live chat system stays as is, and doesn't change!

Date of experience: November 19, 2020

Thumbnail of user lemonr8
Bangladesh
1 review
0 helpful votes
  • Send Message
June 27th, 2021
Verified purchase

Orion is a great guy to assist.he identify the problem shortly and gave a right decision for my problem. I am happy for the assist.

Date of experience: June 27, 2021

Thumbnail of user chiarav7
Germany
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

I needed help and support in stopping a released milestone and the freelancer support team helped me out asap and explained me everything. Thank you!

Date of experience: April 8, 2022

Thumbnail of user tanujk4
India
1 review
0 helpful votes
  • Send Message
October 7th, 2018
Verified purchase

It was really quick and helpful. Great Support first time. Highly appreciable.
Artistixe IT Solutions LLP is full satisfied with their support.

Date of experience: October 5, 2018

Thumbnail of user emmaa67
Kenya
1 review
0 helpful votes
  • Send Message
October 16th, 2018
Verified purchase

Kayla B was just awesome. She really helped with the problem and got everything sorted. It was really nice talking to her

Date of experience: October 14, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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