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Freelancer has a rating of 4.7 stars from 18,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
She was really great and very helpful ans she answered all my questions in a very kind manner exellent thank you katie
Date of experience: October 13, 2018
Janika helped me and she guide me to start my carrier in freelancer,
Thanks Janika.
I really appreciate the Freelancer.com support services.
Date of experience: August 24, 2019
Eric S. Was really helpfull. I have got all the answer for what i need and he is really polite. 5 stars.
Date of experience: December 5, 2018
It was great chatting with Kayla B as she was polite and prompt in her responses. She resolved my problem instantly.
Thanks
Date of experience: November 30, 2018
Very effective, very professional, thank you. I had some issues for a dispute with a freeelancer but support helped me so much!
Date of experience: November 1, 2021
I chatted with Kayla B. Today and she addressed all my issues patiently. A very easy to talk to and empathetic person.
Date of experience: December 23, 2018
Earlier I put the wrong bid for my freelancer, in 24hrs, the customer support from Freelancer.com helped solve the issue. Great job!
Date of experience: March 28, 2021
Kayla was very quick in solving my query and had very pleasant approach towards my issue. Thank you for all the help
Date of experience: March 11, 2018
Response from Marcela P. Was fast. Relevant information provided and we have non stop communication until it resolved.
Thank you Marcela P.
Date of experience: April 6, 2021
Josie G. Helped me in my problem thank you so much for that. It wasn't something very big but he helped me.
Date of experience: March 22, 2018
Excelent Answer for part of Frieda S. Response and quick help from Frida S. Everything resolved in a moment and without inconvenience.
Date of experience: August 13, 2018
I'm new to this site and Kayla was very helpful and knowledgeable about my questions regarding engaging a new versus established Freelancer
Date of experience: June 22, 2018
I talked with Kalya B. She guide me in a good manner. I am very much happy with the support.!
Thank you
Date of experience: November 5, 2018
Kayla B. Is great. She provided great support & fixed my issue faster & I got the payment released:)
Thanks to Freelancer.
Date of experience: January 15, 2018
Kelly helped me a lot with a positive and helpful attitude. She (I suppose) gave me information about alot of my doubts
Date of experience: April 29, 2023
Very patient and helpful when my message got censored. Explained why and reassured me it wouldn't count against me. Thanks again, Ashton!
Date of experience: August 27, 2020
I have a problem to withdraw my money but freelancer customer service help me and give a powerfull solution, thank you freelancer
Date of experience: November 30, 2020
I really appericiate the help that the support have given me. It has been resolved very quickly. Thank you for your help
Date of experience: June 11, 2021
The contact for my work create so misundersrandings so i decline it
But Francis has collaborate very fast to solve my petition
Date of experience: May 8, 2019
Jossie helps me so much, she understands my worry, she did a great job.
Thank you Jossie for your help, really appreciate.
Date of experience: November 5, 2020
I was anxious before talking to Jacinta. She served me what I needed! Now I feel very relieved. Thanks Freelancer support team.
Date of experience: August 15, 2020
I needed help contacting a client who was unresponsive.
Criselda R. Was very helpful in helping me resolve the challenge I had.
Date of experience: September 15, 2023
The experience was good. I'm not dissatisfied. It was the first time I was attended to. Thank you so much.
Date of experience: January 4, 2024
Freelancer refuses to resolve my problem. Instead, I keep getting messages from Freelancer that my account has been 'temporarily suspended' because they allege I owe them money. Here's what happened. I responded - first experience with a major project - to ghostwrite a book for a client. I thought I followed the instructions but apparently I failed. The client accepted my proposal, we had a limited exchange and then she dropped off the face of the earth. Then Freelancer asked for money from me, based on a percentage of what I would have earned on the project. I responded that the project never happened. Their response was that I should have checked whether the client had paid a milestone amount into their account. I checked then, no, no money. I tried to contact her - she said something had gone wrong with Freelancer accepting her payment. I got nowhere with the client or with Freelancer.
It's too bad because I used to pick up a fair amount of work from them - in fact, it was the beginning of a new ghostwriting career. I don't believe it is incompetence or procrastination or anything like that. I believe it is their business model - to create bizarre constraints in the process of obtaining work and payment and then to thumb their noses at you when you complain.
It is my view that I owe them nothing because the contract never materialised. I've repeatedly requested that we attempt to resolve this issue and have been resoundingly ignored.
There are plenty of fish in the sea - who needs them. Offering this feedback in the hopes that they'll learn something about maintaining relationships with the people who represent their income stream, and as a warning to others - if they can find a way of getting money for nothing they will.
Date of experience: April 22, 2015
I was a problem withdraw to Skrill long time finally and call support center, great and quickly support to know everything what I want to know
Date of experience: January 20, 2024
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
Hi, Delphine. This is Lara and I'm from Freelancer.com. I sent you a ticket regarding your concern. Here's the ID for reference. I will be waiting for your response. Take care!