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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,533)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user muhammady72
Pakistan
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

I'm very satisfied with the freelancer platform.
And freelancer team very talented and experienced teams

Date of experience: January 27, 2024

Thumbnail of user pedros175
VE
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase

The support team gave a quick response that was adjusted to the need raised, allowing the problem to be solved. Thanks.

Date of experience: August 4, 2021

Thumbnail of user fatihc7
New Jersey
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Swift, quick, and effective customer service. We resolved a solution in a couple texts and we both were happy. Thanks freelancer

Date of experience: January 10, 2023

Thumbnail of user annakayes
Jamaica
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Chelsea did my verified interview. She asked smart questions and was quick and to the point. She was also very pleasant.

Date of experience: December 7, 2022

Thumbnail of user ahteshamk
Pakistan
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

Chelsea Is very good in assisting and her way of dealing is also good its great to have meeting with chelsea.

Date of experience: June 13, 2022

Thumbnail of user imrang8
Pakistan
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

I have did many jobs in freelancers and earn but my account is blocked because off i cant use my account

Date of experience: November 18, 2021

Thumbnail of user rajeevp19
India
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Splendid experience. Chelsea was cordial in her dealing and very clear with the communication. The whole thing was conducted very professionally.

Date of experience: September 14, 2021

Thumbnail of user ziaulh5
Bangladesh
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

I am really impressed about this customer service system they are very friendly.and I got quick response from customer service team.

Date of experience: December 4, 2021

Thumbnail of user vipank7
India
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

It was nice to talk to Barry a team member of freelancer verified team. Hope to have great carrier on freelancer.com

Date of experience: March 10, 2023

Thumbnail of user sarmank1
India
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

The communication was great and the agent was very polite and willing to help me with my account. Really appreciate it.

Date of experience: March 20, 2022

Thumbnail of user raisb
India
1 review
0 helpful votes
  • Send Message
February 2nd, 2020

This was my first complain to Freelancer and was solved well by Janine P. I am thankful of her and Freelancer.

Date of experience: January 30, 2020

Thumbnail of user andreaq43
VE
1 review
0 helpful votes
  • Send Message
March 14th, 2021
Verified purchase

Had trouble with my account and Amanda was super polite and nice, really helpful. Got everything done and clear super fast

Date of experience: March 14, 2021

Thumbnail of user jessicam1852
Poland
1 review
0 helpful votes
  • Send Message
November 22nd, 2020
Verified purchase

Best to best customer service! I was difficult customer, but he was very relax and explain everything for me! 5/5 star!

Date of experience: November 22, 2020

Thumbnail of user nawalt3
AE
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

It is very important process to verify people before working on freelancer platform. Berry is very nice person to talk with.

Date of experience: May 10, 2023

Thumbnail of user umarg4
Pakistan
1 review
0 helpful votes
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July 19th, 2021
Verified purchase

I was unable to accept the projects due to some technical problems. Freelancer support was prompt to remove it. Many thanks!

Date of experience: July 19, 2021

Thumbnail of user jhonatana3
VE
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

The support team always responds quickly and offers the best solutions to freelancers. Always happy to continue working on this platform.

Date of experience: July 22, 2021

Thumbnail of user vijaym42
India
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

I am facing a problem for a long time but now problem is resolved by staff member. I appreciate his help.

Date of experience: October 15, 2021

Thumbnail of user faiqa2
Pakistan
1 review
0 helpful votes
  • Send Message
October 15th, 2021

They have nice customer Service. Specially Chelsea, she is super professional and nice. Also, the other staff is helpful and supportive.

Service
Value
Shipping
Returns
Quality

Date of experience: October 14, 2021

Thumbnail of user shwetab3
India
1 review
0 helpful votes
  • Send Message
April 12th, 2018
Verified purchase

Josie G. Helped me with my concerns with quick and to the point replies. She was able to understand my concerns.
Thank you again for the help.

Service
Quality

Date of experience: April 12, 2018

Thumbnail of user dhavalk4
India
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

It was nice experience talking with Russell V. Her communication was very clear. She is very polite.

Date of experience: October 11, 2023

Thumbnail of user md.masudr
1 review
0 helpful votes
  • Send Message
January 16th, 2024
Verified purchase

Thanks sir, through you I can solve my problem. Sir, if you give me some time, I can submit my complete information correctly.

Date of experience: January 16, 2024

Thumbnail of user muhammada130
Pakistan
1 review
0 helpful votes
  • Send Message
June 3rd, 2018
Verified purchase

The client did not respond after i accepted the project and i was charged with the freelancer fee. I wanted the refund. So it is done now.

Date of experience: June 1, 2018

Thumbnail of user chuckl70
GB
1 review
1 helpful vote
  • Send Message
October 7th, 2019
Verified purchase

The site and service concept is great. Support need to improve. They are so rush to beg you to give 100% and the response is really poor.

Date of experience: October 4, 2019

Thumbnail of user minay1
Egypt
1 review
0 helpful votes
  • Send Message
August 5th, 2017
Verified purchase

Mary from membership team has helped me in a great, and fast way to renew my membership in a correct way using existing offer.

Thanks a lot

Date of experience: August 4, 2017

Thumbnail of user satvikk
India
1 review
0 helpful votes
  • Send Message
December 14th, 2021
Verified purchase

I love to be a super supportive community like freelancer, they just do justice to what's right. I will always be a freelancer, thank you very much

Date of experience: December 14, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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