• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
See all photos
How would you rate Freelancer?

Reviews (18,533)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user rahuls169
India
1 review
0 helpful votes
  • Send Message
February 11th, 2019
Verified purchase

Thanks to Lyndon S for the swift support! To the point and quickly resolved. Happy customer! Keep up the good work and customers will be very happy!

Date of experience: February 10, 2019

Thumbnail of user manishp11
India
1 review
0 helpful votes
  • Send Message
August 11th, 2017
Verified purchase

I have too many queries and he has fixed in short time. He is great and excellent. He has provided 100% support. I am happy with service

Date of experience: August 10, 2017

Thumbnail of user jeanfrancoisl
Belgium
1 review
0 helpful votes
  • Send Message
August 14th, 2018
Verified purchase

Josie did help me and did a great job. He drove me through the process and was straight to the point... I was unlock in 10 min.

Date of experience: August 14, 2018

Thumbnail of user sergiol14
Mexico
1 review
0 helpful votes
  • Send Message
August 28th, 2017
Verified purchase

They help me to resolve a fee issue that I had. My employer made an amount mistake and they recover the fee that I had payed wrongly.

Date of experience: August 27, 2017

Thumbnail of user yasiny11
Bangladesh
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

I got a lot of good support. So I am very happy. I hope I will get such support later.
Thank you,
Freelancer Team

Date of experience: October 16, 2023

Thumbnail of user jonathana52
GB
1 review
0 helpful votes
  • Send Message
January 23rd, 2018

It took a while for someone to answer but when they did, they were a great help. A few issues but hopefully they will be sorted out.

Date of experience: January 22, 2018

Thumbnail of user muddasirm
Pakistan
1 review
0 helpful votes
  • Send Message
August 29th, 2017
Verified purchase

I am new to this still am let me think i was worried about my situation. She told me about how she can help very nice. Excellent

Date of experience: August 29, 2017

Thumbnail of user matthewa119
Nigeria
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

I had a good experience with support team and the way they address issue.
And I wish that there should direct phone call to the support team.

Date of experience: November 20, 2018

Thumbnail of user muhammads269
Pakistan
1 review
0 helpful votes
  • Send Message
October 18th, 2021
Verified purchase

Thank you very much for your freelancer team.
The freelance team stayed in full touch with me to resolve my issue
Many thanks to the freelancer team.

Date of experience: October 18, 2021

Thumbnail of user angelot11
Philippines
1 review
1 helpful vote
  • Send Message
July 9th, 2018
Verified purchase

Stephanie was helpful and very efficient. Keep up the great work. The company must be very lucky to have her. Please hire someone as great as her.

Date of experience: July 8, 2018

Thumbnail of user davidw7088
GB
1 review
0 helpful votes
  • Send Message
October 6th, 2023
Verified purchase

Russell was very thoughtful and thorough and pleasant throughout. I appreciate Russell's expertise and willingness to help.

Date of experience: October 6, 2023

Thumbnail of user charlenet174
Philippines
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

I didn't got a chance to explore the site due to I can't afford the subscription yet, but the assistance was great.

Date of experience: January 5, 2024

Thumbnail of user timm319
Colorado
1 review
0 helpful votes
  • Send Message
October 9th, 2017
Verified purchase

I was unsure about a job I accepted and Sandra helped me very much. She was able to resolve my issue to my full satisfaction. Great Job.

Date of experience: October 7, 2017

Thumbnail of user anilb19
India
1 review
0 helpful votes
  • Send Message
April 28th, 2019
Verified purchase

I face some problem profile and dispute related things, i talk to Michelle and he give me full support and i am really happy for his support.

Date of experience: April 25, 2019

Thumbnail of user aprilc52
Hong Kong
1 review
4 helpful votes
  • Send Message
October 16th, 2017

I was looking for someone to re-do our logo, one of the representatives from Freelancer suggests me to run a contest, so I paid $20 USD upfront to Freelancer before the contest is started.

I couldn't find any logo I like, I'm so disappointed that the logos are very poor design, none of the contestants have professional standard.

After the contest has ended, I asked Freelancer to give me a full refund because I couldn't find any logo that I like. * from Freelancer keep telling me my account is limited so they are not able to refund me. I don't understand why my account is limited since they have my money already. I asked * to help me to resolve the issue, I've emailed her more than 10 times and neither resolved my problem nor I got my money back. I even emailed the CEO but haven't heard back from him so far.

The process takes over a month and the issue hasn't been resolved yet. I am glad that PayPal cover my refund. If not, I still haven't got my money back from Freelancer.

My first experience with Freelancer is FRUSTRATED, DISAPPOINTED, RIDICULOUS, the worst customer service I've ever had.

*Personal information redacted by admin

Date of experience: October 14, 2017

Thumbnail of user sanjibs1
India
1 review
0 helpful votes
  • Send Message
October 23rd, 2017
Verified purchase

Though it was bit late but was in detail... may be because of new process. But response was in detail which helped me to gain deeper understanding.

Date of experience: October 22, 2017

Thumbnail of user priscaf
GB
1 review
0 helpful votes
  • Send Message
November 7th, 2017
Verified purchase

Claudia was really helpful and was very responsive to my messages. She was really great in finding a solution to my problem. Thank you for your help.

Date of experience: November 6, 2017

Thumbnail of user hanjalah1
Bangladesh
1 review
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

I faced a problem with an accidental project and they were so patient and early to help me and they got me refunded. Thank you so much.

Date of experience: July 14, 2023

Thumbnail of user imtiazj1
Pakistan
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

Very good experience and staff is very helpful.
Support staff understand my issue instantly and they resolved my issue.
I really appreciate the professionalism and good quality service.

God Bless you guys.

Date of experience: July 7, 2021

Thumbnail of user olgicak
MK
1 review
0 helpful votes
  • Send Message
April 28th, 2022
Verified purchase

I'm afraid when my payment was locked. I wished it will be solved quickly. As long as it can be resolved quickly, I have no other opinion.

Date of experience: April 28, 2022

Thumbnail of user deeptih2
GB
1 review
0 helpful votes
  • Send Message
September 27th, 2023
Verified purchase

Having used to a professional environment, felt whole Freelancer verified program to be very smooth and professional.

Date of experience: September 27, 2023

Thumbnail of user hanshengh
Japan
1 review
0 helpful votes
  • Send Message
December 21st, 2023
Verified purchase

Russell V. tested the candidate carefully with patience. The test went pretty well, and able to verify the correct candidate.

Date of experience: December 21, 2023

Thumbnail of user kobrap
Canada
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

They were very amicable and cooperative to work with. They had integrity with refunding me and working to achieve what I needed. Thank you!

Date of experience: November 6, 2022

Thumbnail of user maximilianom2
Argentina
1 review
0 helpful votes
  • Send Message
August 29th, 2020
Verified purchase

The operators are very friendly and direct. They were able to resolve the conflict quickly and effectively

Date of experience: August 29, 2020

Thumbnail of user riccardom17
Ireland
1 review
0 helpful votes
  • Send Message
February 14th, 2018
Verified purchase

Josie was responsive and helpful in all the queries i submitted in a friendly and professional manner

Date of experience: February 14, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?