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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,532)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sc3494
India
1 review
0 helpful votes
  • Send Message
August 17th, 2017
Verified purchase

She was very helpful over the chat and guided me well with my concern.
I am happy with the way she handled my issue.

Date of experience: August 17, 2017

Thumbnail of user shoaiba26
Pakistan
1 review
0 helpful votes
  • Send Message
March 3rd, 2022
Verified purchase

Experience is appreciated and questions were according to the target and good behavior and talk as well.

Date of experience: March 3, 2022

Thumbnail of user biswajitd13
Bangladesh
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

I have learned a lot from working as a freelancer, gained a lot of experience and the marketplace is very, very good. Thank you.

Date of experience: August 24, 2021

Thumbnail of user granits
Serbia
1 review
0 helpful votes
  • Send Message
June 20th, 2018
Verified purchase

Very good manners. I really appreciate her help.

She replied in time.And was very very helpful.
Nice!

Date of experience: June 20, 2018

Thumbnail of user ashokr
India
3 reviews
18 helpful votes
  • Send Message
September 8th, 2014
Verified purchase

I communicate with Kayla B.
She solve my issue with in few min.
Appreciate her work regarding solving my issue and understand the issue

Tip for consumers:
PLEASE BE CAREFUL

Date of experience: September 5, 2014

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi Ashok, Marcus here, colleague of Will who is currently handling your issue. We acknowledge the receipt of your response in ticket ID: FSR-864-26360. I'll work with Will in addressing your concern about the reversed payment and refund request. Be assured that we will update you, with our recommendations and solutions, at the soonest. Thank you.

Thumbnail of user vladg26
Netherlands
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I had a problem with my refund but i was able to get help as soon as possible. Very happy thanks to Harriet A

Date of experience: April 6, 2023

Thumbnail of user nikhilj6
India
1 review
0 helpful votes
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August 27th, 2017
Verified purchase

I needed a small help from the support execute and he addressed it well.
He fixed it in a very small time.
Thank you!

Date of experience: August 26, 2017

Thumbnail of user rahulp27
India
1 review
1 helpful vote
  • Send Message
August 18th, 2017
Verified purchase

Grate experience with support team! All doubts are clear now! All questions answered with explaining every thing.

Date of experience: August 18, 2017

Thumbnail of user bibis15
Pakistan
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

I was well assisted through the issue by Donal G. Proper guidance was given for the current issue and also for similar future dealings.

Date of experience: August 24, 2021

Thumbnail of user tomg170
Austria
1 review
0 helpful votes
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April 18th, 2018
Verified purchase

Solution was found within 1 minute ---works perfect!
She did a great job and everything was perfect!

Date of experience: April 18, 2018

Thumbnail of user djamelb3
France
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I ask them to refund me my money, the support answered me in few hours, and i got my money back, thank you guys,

Date of experience: January 18, 2022

Thumbnail of user sihuik
Malaysia
1 review
0 helpful votes
  • Send Message
November 26th, 2018
Verified purchase

Good assistance and Eric S. Has helped me to resolve an headache problem, the solution was fast and prompt. Thank you to Eric S.

Date of experience: November 25, 2018

Thumbnail of user anroletteh
South Africa
1 review
0 helpful votes
  • Send Message
November 25th, 2018
Verified purchase

Thank you Stephanie M. For the help and support :) Was really trying to help and communicated perfectly

Date of experience: November 23, 2018

Thumbnail of user johna1125
Nigeria
1 review
0 helpful votes
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November 6th, 2018
Verified purchase

It was a wonderful experience. Troy C was very receptive and helpful. Absolutely helpful. I highly recommend

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2018

Thumbnail of user adnank7
Pakistan
1 review
0 helpful votes
  • Send Message
April 3rd, 2018

I am highly convinced by the help given by the freelancer support. Always looks in-depth into issues

Date of experience: April 3, 2018

Thumbnail of user wardai1
Pakistan
1 review
0 helpful votes
  • Send Message
October 8th, 2019

The site and service concept is great. Support need to improve. They are so rush to beg you to give 100% and the response

Date of experience: October 7, 2019

Thumbnail of user vishals62
India
1 review
0 helpful votes
  • Send Message
July 11th, 2019
Verified purchase

Nice to talk and its great solve my issue its always available for me when i require help. And its procedure is also great

Date of experience: July 11, 2019

Thumbnail of user anupamc
India
1 review
0 helpful votes
  • Send Message
August 29th, 2018
Verified purchase

Thanks to the freelancer staff for addressing my concerns. I am really thankful to the person who sorted out the mini crisis for me.

Date of experience: August 26, 2018

Thumbnail of user francisf31
Australia
2 reviews
0 helpful votes
  • Send Message
August 8th, 2018
Verified purchase

Excellent assistance and easy to follow, issue resolved quickly, able to move to next stage, thats all

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2018

Thumbnail of user haiderk3
Turkey
1 review
0 helpful votes
  • Send Message
December 13th, 2020
Verified purchase

Quick and friendly experience, Ashton D. Sorted things out really quick and saved me some time and effort of Emailing and requesting a refund.

Service

Date of experience: December 13, 2020

Thumbnail of user muhammada601
Pakistan
1 review
0 helpful votes
  • Send Message
September 21st, 2022
Verified purchase

Agent Javier A. Such a nice and very helpful with my issue. Agent guide me about all the concern perfectly. Thank you Javier A.

Date of experience: September 21, 2022

Thumbnail of user rachbauerl
Romania
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase

It was very nice talking to Chelsea, easy and clear conversation, very professional. I really enjoy it.

Date of experience: September 24, 2021

Thumbnail of user karank18
India
1 review
0 helpful votes
  • Send Message
August 21st, 2018
Verified purchase

It was simple and easy. Frieda(the agent) understood my problem and helped me. I think Frieda was very understandable and listened to me properly

Date of experience: August 20, 2018

Thumbnail of user gustavoc81
Brazil
1 review
0 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

My experience with support Freelancer was very good, they were understanding with my problem and solved it.

Date of experience: August 26, 2021

Thumbnail of user ahmede54
France
1 review
0 helpful votes
  • Send Message
January 16th, 2018

I had a problem with a scammer employer, i was able to get the project fees refunded to my CC in a timely manner

Date of experience: January 16, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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