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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,849
Neutral
13
Negative
30
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,532)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (315) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user manjunathh1
India
1 review
0 helpful votes
  • Send Message
October 10th, 2018
Verified purchase

Quick, excellent. You understood the no-response issue and helped us in reminding the concerned employer. Thank you for helping us.

Date of experience: October 8, 2018

Thumbnail of user muhammads71
Kenya
1 review
0 helpful votes
  • Send Message
May 28th, 2018
Verified purchase

She was very helpful. I asked her a few questions and she answered politely and accurately. Thank you very much.

Date of experience: May 27, 2018

Thumbnail of user hugog28
Mexico
1 review
0 helpful votes
  • Send Message
October 18th, 2018
Verified purchase

Marina responded my question about the verification account and the refund of the money and I think she helped me

Date of experience: October 17, 2018

Thumbnail of user evelynw119
Pennsylvania
3 reviews
2 helpful votes
  • Send Message
October 11th, 2020

I use freelancer.com for many small projects and I had a overall good experience, you can find many good freelancers

Date of experience: October 11, 2020

Thumbnail of user shakilahmedc
Bangladesh
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

It's nice to talk to him. He helped me a lot. I thank him a lot. May Allah give success in all work. Thank you again

Date of experience: August 11, 2022

Thumbnail of user inokaw1
Sri Lanka
1 review
0 helpful votes
  • Send Message
April 9th, 2021
Verified purchase

Very satisfied with the service. Explained well in my problems and gave the quick solutions in my case. Thank you.

Date of experience: April 9, 2021

Thumbnail of user satbeers
India
1 review
0 helpful votes
  • Send Message
August 7th, 2020

Best Response of the Team. They were good in telling me the appropriate cause of the mistake that i did.And also helpful in resolving the issue..

Date of experience: August 7, 2020

Thumbnail of user farrukhj4
Canada
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

The first time When I contacted my issue was not solved and then the second time it has been solved.

Date of experience: March 30, 2023

Thumbnail of user tanvirkobirp
Bangladesh
1 review
0 helpful votes
  • Send Message
September 18th, 2022
Verified purchase

Thanks to Freelancer.com agent to fix my issue. The agent communication skill is good. I am comfortable with the guy.

Date of experience: September 18, 2022

Thumbnail of user behrouzp
Italy
1 review
0 helpful votes
  • Send Message
November 19th, 2018
Verified purchase

Katie R. Checked everything carefully and very good support. I appreciate the manner of Katie R. In responding the Freelancers.

Date of experience: November 15, 2018

Thumbnail of user harshb13
India
1 review
0 helpful votes
  • Send Message
October 12th, 2020
Verified purchase

Quick response and my query were solved. He was kind and heard to my questions patiently and answered them well

Date of experience: October 12, 2020

Thumbnail of user mingjunh
California
1 review
1 helpful vote
  • Send Message
January 1st, 2018

Katie R. Is very kind and helpful.
Katie solved my issue immediately and made me happy.
Highly recommended.
Thanks Katie

Date of experience: December 30, 2017

Thumbnail of user jeanp142
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2018
Verified purchase

It was very pleasing conversation. The agent really understood my requirement
So I am really pleased
And the agent said I will get my money back

Date of experience: November 30, 2018

Thumbnail of user ferasa4
PS
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Katie is very helpful and I want her to be support to me again.
Thank you very much Katie, AA++++++++++++++

Date of experience: March 14, 2018

Thumbnail of user muhammadm194
Muhammad M.
Pakistan
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase

It was a great experience with Chelsea. She helped me and guide me through whole process and how it work.

Date of experience: February 12, 2023

Thumbnail of user threez
Pakistan
1 review
0 helpful votes
  • Send Message
December 6th, 2018
Verified purchase

Listened each and every query and solved it the every possible way. We really appreciate the help Freelancer Team provide.

Date of experience: December 6, 2018

Thumbnail of user sadeurr
Bangladesh
1 review
0 helpful votes
  • Send Message
April 25th, 2018
Verified purchase

I love you so much for support, I hope you have good connected.
Good job for Freelancer.com, best of luck every time and every day. Thanks

Date of experience: April 25, 2018

Thumbnail of user yasern2
Turkey
1 review
0 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

It was great! Jam response me very fast and described the reason of my issue, thanks jam and thanks freelancer.com

Date of experience: November 2, 2021

Thumbnail of user konstantinp20
Norway
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

The interview went fine. Chelsea was nice and friendly. She asked relevant questions and was aware of the topics discussed.

Date of experience: January 18, 2023

Thumbnail of user ranjiniv
India
1 review
0 helpful votes
  • Send Message
April 23rd, 2020

Great service. I am really happy. I was very Quick Action. I was able to reopen my account. Thank you

Date of experience: April 22, 2020

Thumbnail of user aliw94
Egypt
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

Very good very quick to answer all my questions I will definitely contact him if I have any other questions

Date of experience: July 6, 2022

Thumbnail of user camillek49
Spain
1 review
0 helpful votes
  • Send Message
December 12th, 2021
Verified purchase

Very fast and pleasant chat. At the end they gave me all the needed information and helped with the refund!

Date of experience: December 12, 2021

Thumbnail of user leonardom53
Italy
1 review
0 helpful votes
  • Send Message
July 21st, 2018
Verified purchase

I had problems with receiving account verification email. After a few minutes chat with Frieda I get my account verified.

Date of experience: July 19, 2018

Thumbnail of user harryp97
Georgia
1 review
0 helpful votes
  • Send Message
July 14th, 2018
Verified purchase

The administration helped with all my problems. I will use them again when the need arises. I certainly recommend them.

Date of experience: July 12, 2018

Thumbnail of user sanjayp19
India
1 review
0 helpful votes
  • Send Message
January 22nd, 2019
Verified purchase

Suzanne was tremendously helpful and quick in understanding the issue as well. The solution provided were also quick and effective

Date of experience: January 21, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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