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Freelancer has a rating of 4.7 stars from 18,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I have enjoyed the customer support and understand my problem correctly. And solve my problem perfectly. Thanks for helping me.
Date of experience: December 3, 2017
I left a ticket as the support team was overwhelmed. The next day my issue was solved with no issue.
Date of experience: September 12, 2017
Thank you so much for help me... i am very afraid about this fees but she give me proper guide and thank you so much ma'am..
Date of experience: November 22, 2018
Could not deal with the funds on the account, turned into a chat, the operator Claudia helped me a lot!
Date of experience: November 7, 2018
Helped me to cancel a project. Very helpful. Now all the concerns have been solved. Brian A was very helpful.
Date of experience: August 6, 2018
I had a nice chat with Mason D. Who has been sorted my doubts regarding my issue. A friendly guy who has been taught me things
Date of experience: April 5, 2019
Chelsea V. is an excellent professional! She is competent and polite. I was glad to be interviewed by Chelsea V.
Date of experience: September 20, 2017
Chelsea made the interview experience simple and straight. She explained about the verification fee and terms.
Date of experience: November 29, 2023
I contact Carmen A. For project cancelling and she was so helpful, replying fast. I'll contact her more and more.
Date of experience: November 6, 2018
It was a great experience she was easy to speak to straight to the point. Bubbly character! Thanks so much
Date of experience: February 13, 2022
I wish they could answer a lot faster. It took almost a week to receive an answer. Once I received a proper answer, all worked perfectly.
Date of experience: June 15, 2018
I managed to speak to someone very quickly and Brenda answered my questions immediately and clearly so was very helpful.
Date of experience: April 7, 2018
I am very happy with your assistance. Communication was very well. He was give me proper solution that I wanted.
Date of experience: June 18, 2018
Explain everything clearly, easy to understand, finalizing the rules of how to use the feature and give the best solution
Date of experience: April 25, 2018
I was overall satisfied with answers provided to all my queries and it was quick support, I really appreciate it.
Date of experience: November 16, 2021
Chelsea was professional and straight forward with the question! Really glad with this 10 minutes meeting with a professional person.
Date of experience: March 1, 2023
While the agent was not the person I was originally speaking to, they calmly offered possible solutions to my problem
Date of experience: May 3, 2023
Thank you Brian. You really helped me. He was very Professional and really put me to ease with my experience.
Date of experience: April 7, 2018
Here is the first time I use Freelancer, and the online assistant was awesome!
What I need to know is totally answer by the customer assistant.
Date of experience: January 9, 2018
Chelsea V was the very good and kind support agent, she was patient and very supportive. I really feel thankful for this kind support
Thank you!
Date of experience: August 29, 2022
Excellent service, I'm happy about this... Their service has always fascinated me. They are always sincere in providing proper service.
Date of experience: August 10, 2019
I am absolutely happy with the quick help that I got. The person has the requisite knowledge on resolving issues.
Date of experience: May 24, 2019
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
