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Freelancer has a rating of 4.7 stars from 18,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I was unsure how to proceed with a situation and contacted Customer Service. I was quickly connected with someone who handled the situation.
Date of experience: May 12, 2021
Freelancer has very good support team who helped me to solve my issue. It's good platform to grow and help others to grow!
Date of experience: June 22, 2020
I liked talking to him and he understood my problem and helped me to solve it and I am satisfied with his answer
Date of experience: February 2, 2023
Support Team gives the best solution and very helpful. They will gives the priority to us and solve the issue on early basis.
Date of experience: June 7, 2019
It was direct and efficient, friendly and professional. My interviewer is gentleman.
Date of experience: May 31, 2024
They are so much helpful and they have a great mind. When I got any issue they resolve the issue ASAP. I am so much grateful. Thank you.
Date of experience: October 13, 2021
The Freelancer staff approached me on the verified freelancer program and explained me everything. I am really happy with his support on this.
Date of experience: October 15, 2021
I am very happy for this service. As I am first time with live chat, It was very easy to contact with. Thanks.
Date of experience: October 14, 2021
The freelancer Raja S. I put first a milestone on freelance for 500usd he told me he was 17 and he couldn't take the money out he make with me a fre video calls than I agree him to pay with ethereum on Binance he showed me on the video calls that he was working on my project but he didn't so I transferred him a total of 2700$ I paid him also to deploy my NFT 620$ and he didn't he took the money he told me he won't make the project and he can't sent my money back. So I got scam but that's not all I provide the freelancer support with screenshots and transactions that I made for this criminal and they didn't do nothing! Raja S. Still working as a Staff verified freelancer and still scamming hard working people! Very sad that after that at least support didn't delete his account. Freelancer let criminals work on their platform and I don't feel save. I hope freelancer improves their security and clean all criminals from their platform. As a client I don't feel safe I know I didn't have to pay outside freelancer but I just wanted to help. I know I won't get my money back but at least freelancer could have made justice by cleaning all the bad people that steal clients money but freelancer didn't care. They didn't di nothing I see Raja S. Profile with the Staff verified icon laughing with my money. For me thats very bad support! How can you let criminals work on your platform? Can't understand. I don't need too as I cashed out my money and I am looking for a safer platform.
Date of experience: October 17, 2021
I enjoyed talking with Barry yesterday. I have good experience in communication between Barry and me.
Date of experience: April 19, 2023
Carmen A. Helps me to create a new project and how to write the feedback another things. So, I would like to thank Carmen A. For the effort and help.
Date of experience: November 13, 2018
Thank you for very much for your understanding and your prompt assistance, it is highly appreciated.
Date of experience: December 16, 2022
Service was like i was expecting, fast solution, and communication with the assistance was really good
Date of experience: January 16, 2019
I HAVE TALK WITH Noah S... HE HELP ME ABOUT ALL ISSUE. HE IS FRIENDLY, HE IS SUPER, HE IS COOL... I LOVED THAT,,,, I DEFINITELY TALK WITH HIM ABOUT MY NEXT ISSUE... BEST OF LUCK
Date of experience: January 12, 2019
She is a good customer service. She helped me a lot, i dont know what to say but thank thank you for the help. She provided me to much help
Date of experience: August 4, 2017
Very good experience with Your support. Name Charlotte. Responded quickly, precisely and fairly. Very good assistant.
Date of experience: July 18, 2018
Quick to respond and easy to understand, your communication style is clear and efficient. Thank you.
Date of experience: January 20, 2023
Agent Carmen A. Was very helpful and efficient. She was quick in responding, kind and result-oriented.
Date of experience: February 13, 2019
It was really confusing and complex issue and she solved in no time. It was really pleasure to talk her! I hope I talk her again for my other issues
Date of experience: March 8, 2018
I was very satisfied quick resolution, no hassles, it was a nice experience. Very professional. A+++++
Date of experience: August 29, 2017
Erwin was very helpful and concise with her information. Would highly recommend as always. Very helpful.
Date of experience: August 21, 2018
Very fast response. Specifically explain everything to me about my problem. Suggest my decision. Very kind.
Date of experience: September 8, 2018
Very Very Helpful and polite^_^ thanks for introducing verified freelancer program and being patient with me
Date of experience: February 5, 2020
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
