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Freelancer has a rating of 4.7 stars from 18,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Russel V. is very polite, patient and gave clear instructions and explanations on the process and the questions and requirements. Thank you.
Date of experience: October 10, 2023
Excellent Support to resolve all the queries. Also very supporting and discipline support. Thanks for this live chat function for all queries.
Date of experience: September 14, 2018
She was understanding and helped me with the problem and was very proactive. Listened to everything I wrote and responded very quickly.
Date of experience: October 4, 2018
The response was fast, under 24 hours. The person who attended to me was patient, explained carefully. Was good.
Date of experience: February 19, 2020
The answer does not come as quickly as one would expect. But the answer comes, and that's good. The support is helpful.
Date of experience: February 8, 2023
Stephanie M. Took care my refund with ease. Very easy to chat with and very simple process. Not a very lengthy process.
Date of experience: October 8, 2018
She help me about me negative balance on freelancer very well. She 's the best.
Thank you very much.
Date of experience: February 11, 2018
He was very helpful. He helped me to do my project in perfect way. I was not able to make this project.
Date of experience: October 19, 2018
He helped me very much and told me what is the problem and tell me steps will help me after this in order to avoid this problem
Date of experience: October 10, 2020
The support team is really supportive. My issue was resolved in a timely manner. I really value and recommend the support team
Date of experience: May 20, 2020
Harriet was very communicative and helpful and eventually the problem was solved after contacting internally with the right team.
Date of experience: January 15, 2023
Very fast and reliable assistance, respectful team and fast resolve, feel free to contact the team with any issue!
Date of experience: January 7, 2021
I have got good experience regarding my concerns in identification verification, and I got good support for the team.
Date of experience: April 27, 2018
I found it is a bit difficult to understand how to get to support. Once I got them, it went very smoothly.
Date of experience: November 17, 2022
Thanks to Josie G. For updating the rating to 5 stars which i did 4 stars by mistaken.
Thanks for quick help.
Date of experience: May 31, 2018
Crystal helped to solve my problem. She worked fast and was very polite. I was very happy to get support from Crystal.
Date of experience: December 28, 2017
Brenda was so quick in solving my problem, she was equally polite and helpful. She understands the problem and solves it quickly.
Date of experience: December 3, 2017
Outstanding Support & services as always. Got all my questions answered & support agents are experienced & helpful
Thanks!
Date of experience: March 2, 2020
Perfect understanding of the problem! And a very quick solution to this problem. It was a pleasure to work with this specialist!
Date of experience: August 15, 2022
The representative was knowledgeable, helpful and very efficient. I was glad he was able to assist me the way that he did
Date of experience: December 5, 2018
The waiting time to connect to an agent was long, but the person I was connected to is very helpful and friendly.
Date of experience: July 9, 2018
Josie G. Helped me to resolve my issue and also helped me to get better understanding about freelancing.com Thanks
Date of experience: January 31, 2018
The Freelancer staff was nice and interesting to talk with. All questions were informative. It was pleasure for me to talk with.
Date of experience: April 22, 2022
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
