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Freelancer has a rating of 4.7 stars from 18,530 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Requested refund of project fee after unintentionally accepting project. Agent was very helpful. Refund received.
Date of experience: August 11, 2017
Immediate response, clear communication, and very helpful and useful. Awesome support! Thank you very much!
Date of experience: February 18, 2019
She helped me a lot talking with a simple way to clear the problem to me and take my problem and solved it in a hurry.
Date of experience: June 14, 2019
Support said they'd contact my Freelancer over a penalty they're confused about. Hopefully that's what's happening right now!
Date of experience: January 10, 2024
Received strong support and correct action from customer support team including Marina B. And Stephanie.
Date of experience: August 24, 2018
The freelancer support guys always solve the problem quickly. They are always very supportive. Thanks
Date of experience: May 17, 2018
I couldnt verify my payment method using my debit card. I need to go to the bank and solve my problem.
Date of experience: October 7, 2023
Recently, I've got very strange problem with membership.
Anastasia solved this problem very kindly.
Thanks
Date of experience: May 20, 2019
Good support. Timely responses. Accurate answers. It was good to get helpful responses. Very insightful.
Date of experience: November 19, 2021
Indescribable experience. I asked her like a 1000 questions and she was kind and patient with me and stayed along with me with all of my questions.
Date of experience: May 19, 2018
Straight to the point at solving the issue and implementing what's needed to do, unlike shopee and Lazada support. Amazing support.
Date of experience: November 21, 2019
She was great and helped in the shortest possible time. She communicated well as well. Great job.
I was very satisfied.
Date of experience: July 27, 2018
Very bad dont use theme very bad service other companies online are much more understanding i will never use there service.
Date of experience: November 17, 2021
Freelancer support team is awesome. The really support me in difficult situation. I really appreciate their recent support.
Date of experience: November 16, 2021
I used the customer support chat by text. Very professional service from Barry. Thanks. The rest is mere details... good... good... good... good
Date of experience: January 3, 2018
I enjoyed the call and learned from it. It was professionally done and presented. Thank you was well
Date of experience: March 28, 2022
My experience was great, Chelsea was very kind and explained everything thoroughly, and the whole process was very quick. Thanks again!
Date of experience: August 9, 2023
I am new to Freelancer. I needed to communicate with the freelancer and Cyril was able to assist without any issues.
Date of experience: October 12, 2018
He was superb in describing the detail of the tool of verified by freelancer and was super friendly.
Date of experience: July 30, 2021
Very straight and quick. Understands the issue and point it fast. Less time consuming. And quick to reply
Date of experience: February 15, 2018
Betty listened to me first and spent time to understand my case and then gave me satisfactory answers.
Date of experience: November 3, 2018
Such a professional team, and they do their best to provide best space to protect both the buyer and the freelancer.
Date of experience: May 18, 2020
The questions were answered completely and actions were performed effectively. The agent is polite in answering my questions.
Date of experience: November 14, 2018
Helped me well with my issue. Understood my problem
Listened to me patiently before coming to a conclusion.
Date of experience: December 5, 2018
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
