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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,529)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user nancyj613
New Jersey
3 reviews
0 helpful votes
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December 22nd, 2020

I find freelancing beautiful and very very. Very useful for people who cannot find official jobs out there!

Date of experience: December 22, 2020

Thumbnail of user ujjwalb2
India
1 review
0 helpful votes
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March 30th, 2018
Verified purchase

I am new to freelancer. I got one job. But Client stops communication with me. So, I asked suggestions. Josie G. Help me on that. That you Josie G.

Date of experience: March 30, 2018

Thumbnail of user anikat7
Bangladesh
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I just love freelancer and their service. Best site ever I ever work in. Very Positive and well-balanced.

Date of experience: May 25, 2021

Thumbnail of user petera1124
Nigeria
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

The interview with Chelsea was a very smooth flow, was concise, and easily interactive. It was very satisfactory

Date of experience: October 6, 2022

Thumbnail of user hazemh2
Egypt
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

Help me in anything thank you very much and Serving respected customers really thank you for this help

Date of experience: January 5, 2019

Thumbnail of user dianap161
Pennsylvania
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Eric S. Was very helpful. He addressed my problem and he was very personable. It was a pleasure working with him.

Date of experience: January 3, 2019

Thumbnail of user foysalh
Bangladesh
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Brenda describe my problem with so easily. I faced some problems brenda solved those problems very easily. Really appreciate very professional.

Date of experience: February 19, 2018

Thumbnail of user harpreets19
India
1 review
0 helpful votes
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December 6th, 2017
Verified purchase

Good to discuss issues and resolve instantly. Direct and good in considering the issues faced real time with the new users.

Date of experience: December 6, 2017

Thumbnail of user wilsonp23
Kenya
1 review
0 helpful votes
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January 7th, 2019
Verified purchase

She was able to help me understand the situation and solution to the problem unlike the previous person

Date of experience: January 6, 2019

Thumbnail of user ashuk8
India
1 review
0 helpful votes
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May 31st, 2021
Verified purchase

I am very happy with the services that I received from the person who handled my email. I really appreciate that.

Date of experience: May 31, 2021

Thumbnail of user irtzam
Pakistan
1 review
0 helpful votes
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July 8th, 2018
Verified purchase

Stephanie really helped me and was very pleasant.
She's very nice and polite.
Her communication is really good.

Date of experience: July 6, 2018

Thumbnail of user karls427
Philippines
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

The support agent was really helpful to me and I was able to have the account of the client be suspended.

Date of experience: April 5, 2023

Thumbnail of user sattarm
Azerbaijan
1 review
0 helpful votes
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January 28th, 2019
Verified purchase

Excellent help in a very short period of time, very responsive and kind and patient. Deserves a raise!

Date of experience: January 26, 2019

Thumbnail of user minak12
Florida
1 review
0 helpful votes
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August 13th, 2017
Verified purchase

Sandra T was great. She helped me resolve a very important issue. And was very helpful and courteous.

Date of experience: August 10, 2017

Thumbnail of user karenm5032
Egypt
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Thank you for giving me more information about the withdrawal
You are very helpful and patient

Thank you

Date of experience: March 22, 2023

Thumbnail of user marlenej24
New Zealand
1 review
0 helpful votes
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February 17th, 2019
Verified purchase

Thanks to Anastasia D. To answered all my question and resolve my problem. Was really quick and easy. I'm really satisfied.

Date of experience: February 14, 2019

Thumbnail of user tanujk3
India
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

Freelancer support is good for us and many thanks to Faye specially for his service. Freelancer services and all is admirable.

Date of experience: August 17, 2017

Thumbnail of user mohammada731
AE
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

It was excellent, than you for that meeting, it will sort freelancer based on their skills
So thank you for that

Date of experience: May 22, 2023

Thumbnail of user ahmedh184
Egypt
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

I was a little nervous but, it was a very friendly meeting, with accurate questions, and informative.

I really enjoyed it.

Date of experience: April 10, 2022

Thumbnail of user kartickk
India
1 review
1 helpful vote
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August 22nd, 2017
Verified purchase

Very good service. I link your service...
I think next time any problem so you support same...
Thank you very much

Date of experience: August 21, 2017

Thumbnail of user tusharr
Singapore
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

Just perfect resolution. Loved the way he handled the situation he was very spontaneous and very well aware.

Date of experience: August 20, 2017

Thumbnail of user akasht6
India
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

The issue for refund was solved within minutes as the agent was very helpful in understanding customer issue.

Date of experience: November 7, 2018

Thumbnail of user shinnyp
Canada
1 review
0 helpful votes
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September 2nd, 2019

I have a problem with a fake employer and the supporter of freelancer listened to me and solved the problem positively

Date of experience: September 1, 2019

Thumbnail of user nishantk33
India
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Nice communication and understand my concern and did her best to solve the concern. I am pleased sharing my concern with her
Thanks

Date of experience: October 5, 2023

Thumbnail of user marias280
Chile
1 review
0 helpful votes
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August 30th, 2017
Verified purchase

I think Antoinette was very polite and nice, she answered all my inquiries very accurately. I have all my questions solved.

Date of experience: August 30, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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