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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,522)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user abdulr68
Pakistan
1 review
0 helpful votes
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November 22nd, 2018
Verified purchase

He guide me very well and help me to get my money back i am really happy with him. I hope i will get my money back within 48 hours.

Date of experience: November 21, 2018

Thumbnail of user tuand11
Viet Nam
1 review
0 helpful votes
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October 8th, 2019

I have a problem with deposit. I want to refund money. Freelancer have a supporter Oscar J. Very good. I am very satisfied.

Date of experience: October 7, 2019

Thumbnail of user jabam
Bangladesh
1 review
0 helpful votes
  • Send Message
March 12th, 2019
Verified purchase

I am very happy to with you.He is very helpful. I like freelancer.com. I want to work my life time. Freelancer respond is very good.

Date of experience: March 11, 2019

Thumbnail of user mikej373
Oregon
1 review
2 helpful votes
  • Send Message
March 11th, 2019
Verified purchase

I asked him about my account.
He answered kindly about my question.
If you have other question, i will contact with him.
Thanks

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2019

Thumbnail of user shipras3
New Zealand
1 review
0 helpful votes
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November 25th, 2018
Verified purchase

I had a chat with Lyndon regarding my account balance and he did a great job understanding my point and adjusting my balance.

Date of experience: November 23, 2018

Thumbnail of user somaa2
Bangladesh
1 review
0 helpful votes
  • Send Message
November 22nd, 2018
Verified purchase

Frieda was Excellent person! I was really happy to her service... I wish i could contact her any time in my any help...

Date of experience: November 20, 2018

Thumbnail of user zaheda2
RU
1 review
0 helpful votes
  • Send Message
November 13th, 2021
Verified purchase

The response was quick, very helpful and the behavior was so kind and appreciable. I am very satisfied and grateful with the support. Thumbs Up.

Date of experience: November 13, 2021

Thumbnail of user souvikr
India
1 review
0 helpful votes
  • Send Message
October 29th, 2018
Verified purchase

I had a problem with my account and I started to chat with Betty. He is very helpful. He took time and solve my problem. Thanks Betty

Date of experience: October 28, 2018

Thumbnail of user amnaa31
Iraq
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

They were really helpful and gave me all the necessary info and more! And the respond was fast and within the same day!

Service
Returns
Quality

Date of experience: August 20, 2021

Thumbnail of user muhammade19
Pakistan
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

Helpful Conversation.
All problem is solved
Good luck for next time. Conversation is helpful for me and solve the problem in few minutes

Date of experience: August 7, 2022

Thumbnail of user yuliiap2
Italy
1 review
0 helpful votes
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June 26th, 2020

I had a fast and supportive manager, who helped me in seconds!
The manager handled the problem in a nice and calm manner.

Date of experience: June 26, 2020

Thumbnail of user ashikuli1
Bangladesh
1 review
0 helpful votes
  • Send Message
June 17th, 2019
Verified purchase

Anastasia D was so helpful and responsive. I got my question answered so nicely and quickly. The conversation was so helpful for me.

Date of experience: June 16, 2019

Thumbnail of user leahm315
GB
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

Very happy with the speed and detail of support I received. I feel very supported indeed and the situation was resolved with care.

Date of experience: October 5, 2021

Thumbnail of user nicoles2405
Nevada
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

My verification video interview with Joey C was an exceedingly pleasant and educational experience. I have a dinosaur of a laptop, and was unsure if it would be able to handle the requirements of video chat technology corresponding to this century. Before the interview, I contacted Joey C via chat and asked him if it was acceptable to use my phone to proceed with the interview. He guided me through the process of using the phone instead of the laptop, and I was able to speak with him at the time we had designated.

The interview process was interesting and informative, and Joey C made me feel comfortable from the beginning of the interview process until the conclusion of our chat. Even though I couldn't see his face, I felt a genuine warmth, interest and natural flow of conversation from his thought-provoking questions and insights. Joey C is both a marvelous interviewer and listener, and he possesses the interpersonal skills necessary for his position.

Throughout the interview process, I felt that his questions were relevant and intelligent. They reflected the culture, expectations and high standards of Freelancer.com, and they also taught me more about the platform and the quality it expects from the freelancers who use the site. After the interview with Joey C was finished, I felt as though I knew more about the platform and how it operates. I felt acknowledged and appreciated as a member of Freelancer.com, and this interview made me feel enthusiastic about working towards the next steps to becoming a Preferred Freelancer. After Joey C and I ended our call, I found myself wishing that we could continue chatting over a cup of tea. Overall, I couldn't be more pleased with our conversation and the warmth and professionalism that I experienced this evening. Joey C is an asset to Freelancer.com as an interviewer, and a genuinely nice human being on the other side of the screen.

Service
Value
Quality

Date of experience: July 17, 2023

Thumbnail of user yassineb17
Morocco
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

I Just had the problem yesterday and right away the support team was answering right away and just one day i got my problem solved thanks so much

Date of experience: June 22, 2021

Thumbnail of user seijis1
Japan
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

It helped me so much! She helped me to authenticate my card. I'm new in here, and she was so kind to me. Thank you very much!

Date of experience: May 8, 2023

Thumbnail of user seandya
Indonesia
1 review
0 helpful votes
  • Send Message
October 12th, 2021
Verified purchase

It went well and I understand the process and the interviewer also really supportive and give the answer to my questions. Really good

Date of experience: October 12, 2021

Thumbnail of user angeljaredc
Mexico
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

Although it was quite long and tiring, they did not give up, they did everything possible to solve my doubts and solve everything

Date of experience: October 12, 2021

Thumbnail of user brianb3265
New York
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Noticed I had a remaining balance on the site. Was able to contact company easily on the site. Was issued a refund promptly.

Date of experience: May 18, 2022

Thumbnail of user poonamd5
India
1 review
0 helpful votes
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September 26th, 2018
Verified purchase

I have resolve all my issue with this chat, and he listen my all problem and resolve, nice to talk with him, and all work perfect now

Date of experience: September 26, 2018

Thumbnail of user moataza1
Egypt
1 review
0 helpful votes
  • Send Message
July 30th, 2018
Verified purchase

I had conversation with Katie, and she reply me fast and told me she will send my question to contest team and they will reply me soon.

Date of experience: July 29, 2018

Thumbnail of user yuriyk29
RU
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase

I contact to support for answer of client
He sent message to my client. So, I could meet my client.
Thank you

Date of experience: August 31, 2021

Thumbnail of user kayleyw1
California
1 review
0 helpful votes
  • Send Message
October 1st, 2018
Verified purchase

The representative provided me with all the information I needed. He walked me through the necessary steps to do what I needed.

Date of experience: September 30, 2018

Thumbnail of user hota
RU
1 review
0 helpful votes
  • Send Message
December 16th, 2020

Janika C. Is very kind and good supporter.
I like this supporter. And freelancer.com is very nice website.
Thank you.

Date of experience: December 15, 2020

Thumbnail of user nainot
Pakistan
1 review
0 helpful votes
  • Send Message
May 15th, 2018
Verified purchase

Very well support experience i am satisfy 110% and i can say very well support service to other lancer departments

Date of experience: May 14, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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