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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,844
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,522)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user emaarg
AE
1 review
0 helpful votes
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March 4th, 2018
Verified purchase

I was good to char with brenda, she clear all confusions, she make me understand where i have confusions, i appreciate brenda

Date of experience: March 2, 2018

Thumbnail of user rauld26
Uruguay
1 review
0 helpful votes
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October 10th, 2018
Verified purchase

The service received was very good, the operator was very correct and resolved my problem in a quick and efficient way.
Thank you very much

Date of experience: October 8, 2018

Thumbnail of user mustafisurr
Bangladesh
1 review
1 helpful vote
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June 15th, 2019
Verified purchase

I am very much satisfied with his/her support. Very clear an patience with giving support. Obviously giving 5 star rating.

Date of experience: June 13, 2019

Thumbnail of user paraipanc
Romania
1 review
0 helpful votes
  • Send Message
January 11th, 2018

I am very pleased with the conversation and the help I received. Understand the situation and solved the case promptly. Thank you!

Date of experience: January 11, 2018

Thumbnail of user sandeepk46
India
1 review
0 helpful votes
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January 11th, 2018

She was excellent in her communication. She is solved all my queries from her end.
She has good knowledge of all queries

Date of experience: January 10, 2018

Thumbnail of user patricias3683
Georgia
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

The person helping me to add my college to the website was very helpful, and very quick to get my problem resolved.

Date of experience: October 14, 2022

Thumbnail of user walido3
Morocco
1 review
0 helpful votes
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November 26th, 2018
Verified purchase

Thank you for helping me and for your time really thank you.
I really like this web site because it give time to people and respect for you

Date of experience: November 26, 2018

Thumbnail of user abc4
Algeria
1 review
1 helpful vote
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June 3rd, 2018
Verified purchase

I was very satisfied by the support of Charlotte it was an excellent and very helpful and the answers were helpful too.

Date of experience: June 2, 2018

Thumbnail of user vepkhiav
Georgia
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Donald G is very kind man.
Donald G explained more details things that I don't know.
He is good man.

Date of experience: August 17, 2021

Thumbnail of user dennism1172
South Africa
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

I was assisted to my satisfaction, i had a problem with my address verification but i was directed on what to do

Date of experience: July 21, 2021

Thumbnail of user resats
Turkey
1 review
0 helpful votes
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December 11th, 2018

Erwin C. Was very helpful to solve my issue.He was very quick and clear to explain how to do handle my problem.

Date of experience: December 11, 2018

Thumbnail of user jihenk
Tunisia
1 review
0 helpful votes
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October 11th, 2020

It helped me a lot in the steps of withdrawal. Thank you very much, the best independent site in the world. Thank you so much

Date of experience: October 11, 2020

Thumbnail of user meerag5
India
1 review
0 helpful votes
  • Send Message
August 17th, 2021
Verified purchase

Communicating with her has been very nice, as she has been clear in sharing her questions in a precise manner.

Date of experience: August 17, 2021

Thumbnail of user vincento26
Texas
1 review
0 helpful votes
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December 20th, 2018
Verified purchase

The assistance I received was great and very satisfied with the representative who was assigned to assist,

Very knowledgeable and very helpful

Date of experience: December 19, 2018

Thumbnail of user dulanjanao
Sri Lanka
1 review
0 helpful votes
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March 12th, 2018
Verified purchase

My issue was very complicated issue, But the agent listened to the all the facts and gave the best solution.

Date of experience: March 12, 2018

Thumbnail of user osamar1
PS
1 review
0 helpful votes
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April 29th, 2018
Verified purchase

Thanks to Katie to help me :) and the clean answers that give to me, thank you again and the website freelancer :)

Date of experience: April 27, 2018

Thumbnail of user roshanp6
Sri Lanka
1 review
0 helpful votes
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February 23rd, 2018

Mr. Barry helped me how to inform the employer to cancel award, as the employer is not sure how to do this.

Date of experience: February 21, 2018

Thumbnail of user ahmadb22
Pakistan
1 review
0 helpful votes
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January 10th, 2019
Verified purchase

I appreciate the assistance provided to me, provided me the true knowledge about my issue!
Excellent service from the freelancer help center

Date of experience: January 10, 2019

Thumbnail of user moumitas1
Bangladesh
1 review
0 helpful votes
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July 27th, 2019
Verified purchase

Sean R. Always provide very good service. I am very very very much happy in your service. Also, Love Freelancer.com

Date of experience: July 27, 2019

Thumbnail of user yashs71
Yash I.
India
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

The Interviewer was excellent, and the way she explained the services provided and their expiration was very clear. Russell V.

Date of experience: September 19, 2023

Thumbnail of user timofeyr
Ukraine
1 review
0 helpful votes
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August 10th, 2018
Verified purchase

Thank you for quick feedback! Frieda must have bigger salary!) Thank you again, my question was closed with fast feedback! Thank you.

Date of experience: August 10, 2018

Thumbnail of user muhammada121
Pakistan
1 review
0 helpful votes
  • Send Message
April 12th, 2018
Verified purchase

Help was sufficient for me. Josie G. Has been good with the Chat session. Josie G. Has good communication skills

Date of experience: April 12, 2018

Thumbnail of user danishn1
Pakistan
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Point to point discussion.
Straight answers to my problems.
Satisfied me.
Excellent communication skills.

Date of experience: February 19, 2018

Thumbnail of user ahmedh48
Egypt
1 review
0 helpful votes
  • Send Message
July 30th, 2017
Verified purchase

Always i get problems but when spoke to support i get more help for my problems,, i need to thank all freelancer support team, thank you

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2017

Thumbnail of user mahendran3
India
1 review
0 helpful votes
  • Send Message
August 8th, 2017
Verified purchase

I am happy with support team, they solved my problem.
Thank you very much.
I am happy with support team, they solved my problem.
Thank you very much

Date of experience: August 8, 2017

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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