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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,522)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user alexg157
Ukraine
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

We are enjoyed being a preferred freelancer. Freelancer staff works with us and helps us to being awarded to projects.

Date of experience: August 4, 2017

Thumbnail of user unpaida
Colorado
1 review
2 helpful votes
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February 7th, 2019

I big on several projects. I was awarded several projects. To date only one amounted to anything and I have yet to be paid for the work done.

Date of experience: February 4, 2019

Thumbnail of user mkfinancej
Alabama
1 review
0 helpful votes
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August 13th, 2017
Verified purchase

Sandra was very understanding and delivered results greater than I expected. She was quick and knowledgeable and was a pleasure.

Date of experience: August 10, 2017

Thumbnail of user codyk4
Canada
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Everything was done professionally and quickly. All my questions were answered promptly and a resolution to my questions was found.

Date of experience: August 4, 2017

Thumbnail of user mariap190
Argentina
1 review
0 helpful votes
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November 30th, 2017

It was simple and fast to help. Gentle, fast, and she wait for me to make the changes i was looking for.

Date of experience: November 29, 2017

Thumbnail of user amank17
India
1 review
0 helpful votes
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August 17th, 2017
Verified purchase

She was very helpful and guided me patiently with my queries and solved my payment issue with my incomplete project.

Date of experience: August 17, 2017

Thumbnail of user cosmins1
Romania
1 review
0 helpful votes
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August 27th, 2017
Verified purchase

Very fast and good support! We had a very short conversation but very productive, he answer all my questions and solved my problem very very fast.

Date of experience: August 26, 2017

Thumbnail of user himmats1
India
1 review
0 helpful votes
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February 24th, 2019
Verified purchase

The Support given by customer support executive is very helpful to me. And the knowledge of executive is so good.

Date of experience: February 21, 2019

Thumbnail of user malays3
Bangladesh
1 review
0 helpful votes
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August 23rd, 2017
Verified purchase

This service is very helpful. And Faye is very friendly. I'm so happy for this support. Thank you so much.

Date of experience: August 23, 2017

Thumbnail of user lias21
Indonesia
1 review
0 helpful votes
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November 6th, 2019
Verified purchase

Michelle A. Help my problem with my employer She's very helpful and give a quick response. Thank You Michelle A.

Date of experience: November 5, 2019

Thumbnail of user rodrigomatiass
Argentina
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

The resolution of the concern was excellent, the doubts were clarified and a fair resolution was reached for all parties.

Date of experience: February 10, 2022

Thumbnail of user jurisa
Latvia
1 review
0 helpful votes
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September 11th, 2017
Verified purchase

Good communication. Great to know that you are not left in the midle of a timber in the middle of a night

Date of experience: September 8, 2017

Thumbnail of user jasmink7
KR
1 review
0 helpful votes
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September 4th, 2017
Verified purchase

The service was very good and helpful and fast. I had a lot of issues about my account activation and I got the perfect help and got my account back.

Date of experience: September 4, 2017

Thumbnail of user satyakim
India
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

Jazz provided as much as support. Please conclude the matter as soon as possible and provide feedback.

Date of experience: August 27, 2023

Thumbnail of user rominal1
Mexico
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

I'm a new user and I'm really satisfied with the attention and kindness with my question.
Thanks a lot, Betty.

Date of experience: November 6, 2018

Thumbnail of user malikg6
New York
1 review
0 helpful votes
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March 24th, 2019
Verified purchase

I love that she took the time to explain to my process and I respect the help that I receive as well.

Date of experience: March 22, 2019

Thumbnail of user chunjiw
Denmark
1 review
0 helpful votes
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July 11th, 2019
Verified purchase

She is very kind and trying to help.

She is honest and awesome freelancer.

Thanks so much for your help.

Date of experience: July 10, 2019

Thumbnail of user davidj541
Florida
1 review
0 helpful votes
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September 2nd, 2018
Verified purchase

Chat person was excellent. Chat was pleasant. I got the information I needed. I can't say enough good things about my experience.

Date of experience: August 30, 2018

Thumbnail of user adnanb3
Pakistan
1 review
0 helpful votes
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November 14th, 2018
Verified purchase

The discussion was helpful for me, and it was good talking to Jade as he explained me the problem and helped me

Date of experience: November 12, 2018

Thumbnail of user alhassanm1
Egypt
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

The interviewer was polite and he chose his questions wisely. The questions were good and in the context of the required work

Date of experience: October 17, 2022

Thumbnail of user salmang
Pakistan
1 review
0 helpful votes
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April 6th, 2018
Verified purchase

Excellent customer support, never thought of such superior customer support from freelancer.com.
I'm amazed

Date of experience: April 5, 2018

Thumbnail of user antoniep
South Africa
1 review
1 helpful vote
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April 11th, 2017

Freelancer.com is a terrible company, here is my story: https://www.lost-in-code.com/reviews/beware-of-freelancer-com/

Date of experience: April 11, 2017

Thumbnail of user baraa
PS
1 review
0 helpful votes
  • Send Message
November 9th, 2019
Verified purchase

I really love the support you gave us here gays, very quick and useful

I really love the support you gave us here gays, very quick and useful

Date of experience: November 9, 2019

Thumbnail of user wannapap1
Thailand
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

He is very good support and understand my purpose.
Quick and good quality, I'm very happy for his support. Thanks!

Date of experience: June 8, 2018

Thumbnail of user thebgbosst
Bulgaria
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

Thank you to Stanley for answering to all my questions. 100% satisfied! Stanley answered all my questions and reassured me that everything was fine

Date of experience: May 4, 2019

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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