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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,847
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user khushalic
India
1 review
0 helpful votes
  • Send Message
June 5th, 2019
Verified purchase

Frieda is very helpful to me. She listened to my problem and solve it. Thank you so much to solve my problem.

Date of experience: June 4, 2019

Thumbnail of user abdullahc8
Pakistan
1 review
0 helpful votes
  • Send Message
January 20th, 2021

Thanks to Amy v for re opening my account. I am very thankful to Amy v for re opening my account which I have closed.

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2021

Thumbnail of user makii
Japan
1 review
0 helpful votes
  • Send Message
April 18th, 2018
Verified purchase

I had problem with seeing English test. And, it was cache and cookie problem... I hope I solved the browser problem.

Date of experience: April 18, 2018

Thumbnail of user ryanl82
Mauritius
1 review
2 helpful votes
  • Send Message
September 4th, 2017
Verified purchase

The freelancer recommended reply very slow, i already mentioned that i need a fast reply freelancer. When asking question also reply very slow

Date of experience: September 2, 2017

Thumbnail of user alvarom35
VE
1 review
0 helpful votes
  • Send Message
June 4th, 2020
Verified purchase

Very good treatment, pleasant and specific and clear taking advantage of the time of the consultation

Date of experience: June 4, 2020

Thumbnail of user manzoorh1
Pakistan
1 review
0 helpful votes
  • Send Message
August 29th, 2017
Verified purchase

Very great experience with them. They are professional and sensible and can guess what is wrong and what is right.

Date of experience: August 29, 2017

Thumbnail of user joannah51
Australia
1 review
0 helpful votes
  • Send Message
November 26th, 2018
Verified purchase

Carman A. Was very helpful successfully processing my refund in a polite and kind manner. She was very helpful.

Date of experience: November 25, 2018

Thumbnail of user elenam71
AE
1 review
0 helpful votes
  • Send Message
May 22nd, 2018
Verified purchase

Was excellent, the guy was very fast and operational. He quickly looked into the issue and understood what the problem was

Date of experience: May 22, 2018

Thumbnail of user syfurr
Bangladesh
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

The support was very helpful and the person was very polite and gave clear instructions about what to do.

Date of experience: November 2, 2023

Thumbnail of user mdj35
Bangladesh
1 review
0 helpful votes
  • Send Message
December 8th, 2020

I am happy for you and thank you for kind advice. I have benefited a lot from you. You got the help i hoped for.

Date of experience: December 7, 2020

Thumbnail of user elec4
Germany
1 review
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

She was really helpful and polite,
And she help me with all the links and information about the plans.

Date of experience: March 19, 2019

Thumbnail of user dj198
Portugal
1 review
0 helpful votes
  • Send Message
November 8th, 2019
Verified purchase

This true that this happened at this date and time. And you can confirm this in the communication that took place

Date of experience: November 8, 2019

Thumbnail of user nancyd678
Canada
1 review
0 helpful votes
  • Send Message
April 30th, 2020

The response was really quick. The follow up action was really considerable and quick. It's a nice experience. Thank you.

Date of experience: April 30, 2020

Thumbnail of user daeshaunh
New York
1 review
0 helpful votes
  • Send Message
April 27th, 2018
Verified purchase

Thanks for your help.
I am very good for me all processing and will get help again in the future.
Very good help.
Thanks again

Date of experience: April 27, 2018

Thumbnail of user alis160
Indonesia
1 review
1 helpful vote
  • Send Message
April 1st, 2019
Verified purchase

I wanted to reopen my account. Thanks to Sean R. Who helped me to reopen my account in no time.

Thanks Sean for helping me.

Date of experience: March 30, 2019

Thumbnail of user bhrugeshp1
India
1 review
0 helpful votes
  • Send Message
November 10th, 2019

Chat employer reply me as soon as possible and talking with me good as well. His behavior also good.

Date of experience: November 7, 2019

Thumbnail of user aidam101
Finland
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Respectful, tactful and guiding help and I feel the problem that I mentioned is resolved by the help

Date of experience: November 4, 2023

Thumbnail of user wenboy
California
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

It has been a nice chat with Chelsea. She is friendly and professional and it is a nice experience for me.

Date of experience: June 21, 2023

Thumbnail of user saifa61
Pakistan
1 review
0 helpful votes
  • Send Message
July 11th, 2021

They don't want to you get your money that you earn, they just put a lot of hurdles to get your own money.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2021

Thumbnail of user mrr87
Bangladesh
1 review
0 helpful votes
  • Send Message
November 18th, 2018
Verified purchase

I am happy to chat with you. He properly help me and he did try solve my problem. So i am waiting solve my problem.

Service
Value
Shipping
Returns
Quality

Date of experience: November 16, 2018

Thumbnail of user hebao
Egypt
1 review
0 helpful votes
  • Send Message
April 24th, 2018
Verified purchase

He is a helpful and serious and useful
Help me understand my problem
He give me a solution to this problem

Date of experience: April 24, 2018

Thumbnail of user sanjayb13
India
1 review
0 helpful votes
  • Send Message
September 2nd, 2018
Verified purchase

Katie R.
I was helped by Katie R.
Thanks katie
It was great to get help by you and you also solve out my problem.

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2018

Thumbnail of user santoshk128
India
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

Advised regarding the payment very well
Thanks. Also share the guidelines regarding payment and fraud transactions

Date of experience: January 30, 2023

Thumbnail of user mahmooda19
Egypt
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

The response from Stanley was very amazing thanks a lot Stanley!

It was great that fast response!

Thanks freelancer!

Date of experience: May 7, 2019

Thumbnail of user saeidh2
Delaware
1 review
0 helpful votes
  • Send Message
September 22nd, 2018
Verified purchase

Katie was great and so clear and answered my questions patiently. Thanks for your help and your time Katie.

Date of experience: September 21, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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