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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user sanyj
Bangladesh
1 review
1 helpful vote
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January 15th, 2018

I was good assisted for me. Many many thanks to you Brenda for assist to me. I hope you will be fine. Thanks

Date of experience: January 15, 2018

Thumbnail of user daniyaln1
Netherlands
1 review
0 helpful votes
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July 16th, 2018
Verified purchase

Good to chat with katie.it really helpful and good to chat with freelancer.com. Its my first chat and i had a good experience

Date of experience: July 15, 2018

Thumbnail of user ivanl40
Serbia
1 review
0 helpful votes
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January 26th, 2018

She was kind and realy helped me solve my problem with payment isues. I hade a Gateway failure problem and Authenticate Your Credit or Debit Card problem and she solved it to me vaey fast

Date of experience: January 26, 2018

Thumbnail of user mdhabiburr1
Bangladesh
1 review
0 helpful votes
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October 15th, 2020

He helped me perfectly and he understand my problem clearly. I hope he will solved my entire problem.

Date of experience: October 14, 2020

Thumbnail of user laurak631
Ecuador
1 review
0 helpful votes
  • Send Message
October 14th, 2020
Verified purchase

The fraudulent company was eliminated. I was given links so I can spot fraudulent companies in the future.

Date of experience: October 14, 2020

Thumbnail of user amitk84
India
1 review
0 helpful votes
  • Send Message
February 8th, 2018
Verified purchase

The support team was quick in response and resolved my issue. I liked the service and thank the support team for resolving my issue

Date of experience: February 7, 2018

Thumbnail of user teenud
India
1 review
0 helpful votes
  • Send Message
August 2nd, 2018
Verified purchase

I'd appreciate support team for solving my doubts and help me. Thanks
For your help

Thanks Josie G. For Your quick help.

Date of experience: August 2, 2018

Thumbnail of user zohaibs6
Pakistan
1 review
23 helpful votes
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May 24th, 2020
Verified purchase

The interview process was so friendly and the Freelancer person was very polite and cooperative. She is very professional person.

Date of experience: May 24, 2020

Thumbnail of user jelenai6
Hong Kong
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Nash O is a best support member.
I have already met many support members, but Nash O is a best of best.
Thanks again.

Date of experience: July 13, 2022

Thumbnail of user ab4659
Germany
1 review
0 helpful votes
  • Send Message
August 2nd, 2017
Verified purchase

Great Support, has some time investigated to my problems and has solved all of my problems. Great Work.

Date of experience: August 2, 2017

Thumbnail of user chuckr61
New Zealand
1 review
0 helpful votes
  • Send Message
January 27th, 2019
Verified purchase

Marina was quick to understand the problem I was having giving feedback to a freelancer. She was also very quick to resolve the problem.

Date of experience: January 25, 2019

Thumbnail of user mauliks4
India
1 review
0 helpful votes
  • Send Message
August 1st, 2017
Verified purchase

It was great experience. Katie resolved my issues. It was a great help. Long live katie and freelancer

Date of experience: August 1, 2017

Thumbnail of user cherrys10
India
1 review
0 helpful votes
  • Send Message
August 7th, 2017
Verified purchase

They are help me with all my questions. Including all information. Help me with credit reward and others things.

Date of experience: August 6, 2017

Thumbnail of user mustajabh
Pakistan
1 review
0 helpful votes
  • Send Message
August 16th, 2018
Verified purchase

Extremely happy with the customer support and with the support agent Eric S. Solved problem within minutes.

Date of experience: August 14, 2018

Thumbnail of user arjhoc
Bangladesh
1 review
0 helpful votes
  • Send Message
February 19th, 2019
Verified purchase

I am much pleasure to contract support team super fine help I am much pleasure to contract support team super fine help

Date of experience: February 19, 2019

Thumbnail of user kaylab95
GB
1 review
0 helpful votes
  • Send Message
November 13th, 2018
Verified purchase

Addressed all my concerns in a timely manner and was very polite. Communication was very good and very helpful.

Date of experience: November 11, 2018

Thumbnail of user khairuli
Bangladesh
1 review
0 helpful votes
  • Send Message
August 31st, 2017
Verified purchase

I love your help support center. I talk to you I need a help, you help me your best. I'm very proud of you.

Date of experience: August 31, 2017

Thumbnail of user viacheslavk1
Ukraine
1 review
0 helpful votes
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September 11th, 2017
Verified purchase

I am very satisfied with the the support and very satisfied with solution of my problem. Thanks a lot to all of the team support.

Date of experience: September 9, 2017

Thumbnail of user mohammedm49
Egypt
1 review
0 helpful votes
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December 7th, 2017

Thanks very much you are very helpful and fast replay and fast help thanks again thanks Kimberly R. Freelancer stuff always help

Date of experience: December 6, 2017

Thumbnail of user shabakr
GB
1 review
0 helpful votes
  • Send Message
October 3rd, 2017
Verified purchase

The support I received was quick and solved the issue in a few minutes. The support was polite and crisp.

Date of experience: October 1, 2017

Thumbnail of user maxe108
Vermont
1 review
0 helpful votes
  • Send Message
September 23rd, 2017
Verified purchase

Good service. I appreciate the quick respond and the help that I received. It was quick and exactly what I was looking for.

Date of experience: September 22, 2017

Thumbnail of user jerryl109
Philippines
1 review
0 helpful votes
  • Send Message
May 7th, 2018

Very good service. Very responsive and was very helpful and stayed on the chat until the issue was solved. Two thumbs up!

Date of experience: May 6, 2018

Thumbnail of user dilipm13
India
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

It was an awesome experience with her. She was flexible with her availability and it was an perfect call with her. Great support

Date of experience: November 27, 2022

Thumbnail of user vidhyaprakashm
India
1 review
0 helpful votes
  • Send Message
September 12th, 2018
Verified purchase

Solution has been provided for the issue raised. Brian has been patient and helped me to resolve the issue raised.

Date of experience: September 12, 2018

Thumbnail of user joshb195
Germany
2 reviews
0 helpful votes
  • Send Message
September 25th, 2018
Verified purchase

Thank you very much Frieda! Very good service and lots of help. Thank you very very much. I will definitely use your help again.

Date of experience: September 25, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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