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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user jalaludeeni
California
1 review
0 helpful votes
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November 12th, 2019

He gave good tips and he gave me good assistance. Very good employee. He gave me some links to exactly about freelancer.

Date of experience: November 11, 2019

Thumbnail of user davidw2322
New York
1 review
0 helpful votes
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February 25th, 2020
Verified purchase

My experience with Josie G. Was very informative. Josie was very helpful with all questions I had.
Highly recommended!

Date of experience: February 24, 2020

Thumbnail of user brandonj46
TT
1 review
0 helpful votes
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November 19th, 2017
Verified purchase

My request was handled promptly, the employee was able to assist me with my request with little hassle..

Date of experience: November 18, 2017

Thumbnail of user leonp21
Michigan
1 review
0 helpful votes
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November 19th, 2017
Verified purchase

She was very patient and helpful. We were unsure on how to process partial payments and she was very helpful.

Date of experience: November 17, 2017

Thumbnail of user waynev69
South Africa
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

The representative had all the answers to all the questions at hand. Either well trained or had the information at his disposal. Very professional.

Date of experience: September 14, 2021

Thumbnail of user ansara3
India
1 review
0 helpful votes
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August 9th, 2019
Verified purchase

Nice to talk to you and you answered my every question and you helped me so thank you
Chat is the best.
Your experience is best.

Date of experience: August 9, 2019

Thumbnail of user fatemem
Malaysia
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

The interview was conducted very well and patiently, and the questions were asked very fluently and clearly, and there were no ambiguities

Date of experience: December 5, 2022

Thumbnail of user kasunc1
Sri Lanka
1 review
0 helpful votes
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September 24th, 2019
Verified purchase

The support person was very helpful. Friendly communication was very good. Spoke very calmly and always very comforting.

Date of experience: September 24, 2019

Thumbnail of user adamc790
Australia
2 reviews
0 helpful votes
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July 21st, 2021
Verified purchase

Loop, after loop, after new person, after people not reading messages or trying to understand the problem.

Date of experience: June 21, 2021

Thumbnail of user mashrura1
Bangladesh
1 review
0 helpful votes
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February 15th, 2020
Verified purchase

Service was very helpful to solve my issue. The service agent, guided me step to step to solve the issue without any hesitation.

Date of experience: February 14, 2020

Thumbnail of user tomi492
Japan
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

The interview with Russel V was smooth and comfortable and she explained the purpose of the interview clearly.

Service
Value
Shipping
Returns
Quality

Date of experience: August 7, 2023

Thumbnail of user biancap36
Romania
1 review
0 helpful votes
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May 14th, 2020

Good platform. You can find plenty of jobs and interesting projects. Easy to navigate and to apply to jobs.

Date of experience: May 12, 2020

Thumbnail of user mdsaifuli
India
1 review
1 helpful vote
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March 5th, 2018
Verified purchase

I am really appreciate for getting the excellent support from the freelancer Support team. Thanks team!

Date of experience: March 4, 2018

Thumbnail of user sahily
India
1 review
0 helpful votes
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July 30th, 2018
Verified purchase

Katie R. Done a really awesome job. She really quick and responsive. Done a excellent job. Appreciate

Date of experience: July 28, 2018

Thumbnail of user muhammadnoumanr
Pakistan
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Good Response on time response thanks for this thanks for my refund. I'll talk to again to customer support

Date of experience: August 16, 2022

Thumbnail of user markom56
Ukraine
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Freelancer.com support team is very kindly team.
They solve issues, if they heard issues from clients.
Good support team.

Date of experience: May 5, 2022

Thumbnail of user varinderg
India
1 review
0 helpful votes
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June 26th, 2018
Verified purchase

Good communication. I am extremely satisfied with your service. And I have fully appreciated your site and your service

Date of experience: June 26, 2018

Thumbnail of user lc117
China
1 review
0 helpful votes
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March 20th, 2018
Verified purchase

Kayla B. Is professional, enthusiastic, very grateful.
Five start, five statrt
Why at least 100 characters limit?

Date of experience: March 20, 2018

Thumbnail of user yervandb
Armenia
1 review
0 helpful votes
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March 12th, 2018
Verified purchase

Thanks a lot good agent and help a lot to solve my problem
Thanks a lot good agent and help a lot to solve my problem

Date of experience: March 12, 2018

Thumbnail of user abhinavr
TW
1 review
0 helpful votes
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February 13th, 2018

My issue was resolved and was very convenient. Barry was very helpful and gave all the information too.

Date of experience: February 13, 2018

Thumbnail of user temitopeo
Nigeria
1 review
0 helpful votes
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August 4th, 2017
Verified purchase

Stephanie M was great, quick response and great advice. Stephanie M was very professional, Thanks for the support.

Date of experience: August 3, 2017

Thumbnail of user mufareha2
Saudi Arabia
1 review
0 helpful votes
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August 2nd, 2017
Verified purchase

Hello

Thanks benny S. For my support and help...

Very very good

Thank you... you have prepared my hope

Thanks thanks thanks thanks... :)

Date of experience: August 1, 2017

Thumbnail of user ashiqurr4
Bangladesh
1 review
1 helpful vote
  • Send Message
February 17th, 2019
Verified purchase

Freelancer.com Platform is a best freelancing platform, Like every service & communication is very best

Date of experience: February 14, 2019

Thumbnail of user rezaunn
Bangladesh
1 review
0 helpful votes
  • Send Message
August 18th, 2017
Verified purchase

Its was awesome. They are nice. They are very friendly. They are help me a lot. They are support me. I really like it.

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2017

Thumbnail of user alexe250
Norway
1 review
0 helpful votes
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March 23rd, 2018
Verified purchase

I got all the help i needed. I even got refunds for the services not needed. Simple and straightforward.

Date of experience: March 23, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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