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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,521)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer support (829) freelancer team (314) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user claudiap267
GB
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Very good experience of the best quality of customer service! Excellent service! Thank you very very much!

Date of experience: July 30, 2022

Thumbnail of user saram992
AE
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

I appreciate how Chelsea was understanding and courteous. I also was impressed with how thorough she was.

Date of experience: January 6, 2022

Thumbnail of user benys3
France
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

My experience was a great one, Response was great and fast. My questions and concerns were answered to my satisfaction..

Date of experience: November 8, 2018

Thumbnail of user mamunr2
Saudi Arabia
1 review
0 helpful votes
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April 3rd, 2019
Verified purchase

Very good support good support team and very helpful and have proper knowledge about the service appropriated his support

Date of experience: April 3, 2019

Thumbnail of user syedmuhammadm
Pakistan
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I requested for my account reopen and I am very thankful for freelancer as my account reopen within 24 hours..

Date of experience: July 18, 2022

Thumbnail of user mdirfana
India
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Really freelancer support team helps me lot, i raised a ticket again and again and also they helps again and again.

Date of experience: March 9, 2022

Thumbnail of user manojw4
Sri Lanka
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Great experience with Chelsea regarding my verification process. Had a great discussion regarding the verification.

Date of experience: November 28, 2022

Thumbnail of user orlandom35
Guatemala
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

Antoniette was extremly helpful! I enjoyed how she make sure I had my inquiries completely solved. Super!

Date of experience: June 7, 2018

Thumbnail of user michaels11417
GB
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

The call was made on time and the process was made clear. Chelsea was very helpful and polite to me.

Date of experience: August 3, 2023

Thumbnail of user lalehf1
Malaysia
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

It was a great experience and they respond to me very clearly. They respond me several times and they were great.

Date of experience: May 13, 2022

Thumbnail of user fahada280
Pakistan
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

I want reopen my account please help freelancer it my mistake I will close it please help me for reopen it

Date of experience: May 31, 2023

Thumbnail of user julianat46
Brazil
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

I had a very serious problem with my account and the customer service representative quickly resolved it.

Date of experience: December 8, 2023

Thumbnail of user angusd25
Australia
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Magenta listens and does their best to assist the user every time. Never had a better support helpdesk outlet.

Date of experience: December 11, 2023

Thumbnail of user bilela5
Tunisia
1 review
0 helpful votes
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January 29th, 2020
Verified purchase

I really appreciated thank you freelancer staff (Dana)
Thank you to dana to assist me the experience was really good

Tip for consumers:
good place

Products used:
upgrade plan

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2020

Thumbnail of user godfreys24
Canada
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Maine M was quite helpful and understanding. The agent was very quick to respond and was quite easy to speak to

Service

Date of experience: October 12, 2022

Thumbnail of user sreesanjayp
Bangladesh
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I am a professional graphic designer. I am expat in logo design, thumbnail design, banner design, poster design, icon design, Photoshop editing etc.

Date of experience: May 10, 2023

Thumbnail of user muhammads196
Pakistan
1 review
0 helpful votes
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December 11th, 2020

I am happy with support and freelancer... I always will stay with freelancer.com :) Always freelancer team show best support...

Date of experience: December 10, 2020

Thumbnail of user trinkalj
India
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

They help me to resolve my issue. They listen to my issue and resolve it.
It was related to external invoice.

Date of experience: February 22, 2018

Thumbnail of user petrusm3
Romania
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

I was the one being interviewed. The conversation was nice, the reviewer was very pleasant and very well informed

Date of experience: October 10, 2022

Thumbnail of user sajjadh2
Pakistan
1 review
0 helpful votes
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July 24th, 2018
Verified purchase

Thanks for dealing with me best manner and respect thanks for dealing with me best manner and respect

Date of experience: July 24, 2018

Thumbnail of user nikhilg7
India
1 review
0 helpful votes
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January 14th, 2018

Very helpful and quick. Katie was very patient and helpful and he helped me understand and fix my problem.

Date of experience: January 13, 2018

Thumbnail of user jigneshv
India
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

I got nice experience while discussing with Cloudia B. About my query for payment reversal issue. And i got good suport of the assistant.

Date of experience: November 12, 2018

Thumbnail of user nikunja1
India
1 review
1 helpful vote
  • Send Message
December 7th, 2017
Verified purchase

Great and fast support. Thanks a lot for your support.
Thanks
Great and fast support. Thanks a lot for your support.
Thanks

Date of experience: December 6, 2017

Thumbnail of user wangp2
Japan
1 review
1 helpful vote
  • Send Message
January 11th, 2018

I was impressed for their good support.
I am very appreciated for their kindness help.
Very good support++

Date of experience: January 10, 2018

Thumbnail of user muzahiduli
Netherlands
1 review
0 helpful votes
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July 17th, 2018
Verified purchase

My chat was with Josie G. Really helpful. Her chat with me was very Very Good. That was a really good experience.

Date of experience: July 17, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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