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Freelancer has a rating of 4.7 stars from 18,521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Good communication with Michelle A.
Good communication with Michelle A.
Good communication with Michelle A.
Thank you
Date of experience: September 6, 2019
Betty was very helpful and accommodating and resolved my complaint. 100 characters 100 characters 100 characters 100 characters
Date of experience: October 30, 2018
The problem with this platform is they do not really much for freelancers.
Freelancing platform exist to connect client and freelancer and give a secure space for both.
How can it be that client post a job, freelancer accept, client set milestone and freelancer start working.
Freelancer finishes the job, client release the milestone and now the trouble starts for the freelancer. Seems that the client did set the milestone paid from a account from another name. freelencer.com holding the funding of the freelancer that completed the job. Now this could take months to resolve or maybe even closed resulting in the freelancer not getting paid.
Very important logic here, freelancer.com knows from the start that the payment is done from wrong account and still let the freelancer start/finish the job.
For me this resulted in getting removed from the preferred freelancer program, a fine of 20% project fees and 1 month account lock because I asked the client to pay me outside of freelancer.com.
Next problem, I had a client from outside of this platform, who already had funding in freelancer.com and wanted to hire me inside this platform, we naturally we communicated outside the platform as we already did before. Once I finished the job and the client released the milestone freelancer.com decided to lock my fund and asking the client same question over and over again, until it took almost 3 months to finally get my money. This resulting in another ban because I got angry and messaged accordingly.
This platform is by far the biggest out there, personally I hope other platforms will over grow freelancer.com because its a bad place to conduct business.
Date of experience: July 31, 2023
Charis knows his job well, he listens with all the patience and then provide u the best possible resolution and even extended support from his side.
Date of experience: September 23, 2023
Glad to get her as my assistant. Very fast responded and helpful for someone who are student like me :)
Date of experience: November 15, 2023
Good response from agent very good behave from agent really good service Highly recommended Freelancer
Date of experience: December 4, 2021
Thanks for the quick action and reversal of dormant account fees. I would not have expected less from freelancer.com. Excellent service!
Date of experience: November 10, 2023
It was very helpfull and a great service. Radley has been very helpful with my concerns and even encouraged me to continue talking to the employer.
Date of experience: December 8, 2021
Thanks for your kind assist. And good service. I'd appreciate your polite helpness. Really recommend.
Date of experience: August 20, 2019
Quick attention and solution to my problem, quick attention and solution to my problem, quick attention and solution to my problem
Date of experience: December 14, 2017
Kayla's been a really nice person to me, assisting me in any issue that i've got!
Even if i have a lot of questions she was really into helping me!
Date of experience: May 31, 2018
It was good assistance by the general support. The general support was given by the Frieda. I appreciate the assistance provided by Frieda.
Date of experience: July 12, 2018
I had questions regarding project payments and Kayla helped to explain what was going on, as I was very confused at first! Many thanks Kayla! :)
Date of experience: July 27, 2018
Kayla B.: It was very nice customer support and to the point solution of my issue. Humble approach and quick response. Thanks for solving my issue.
Date of experience: December 3, 2018
Freelancers have a good system and have a quick assistant to handle the problems that occur, thanks to Kayla B. Having solved my problem very quickly
Date of experience: January 11, 2018
Betty on customer department solve my issue within few time i really appriciate the help and found it easy to access to customer service help desk.
Date of experience: December 17, 2018
I wanted to make a small change to a review. Freida solved it in less than 2 minutes. Thank you for your prompt attention to this!
Date of experience: July 9, 2018
Fast and easily solved my problems about identify verification and some anothers questions. Thank you.
Date of experience: August 8, 2018
Thanks to kayla for give me a great service. I like her service. And she help me to solve my mater. Very good experience. Thank you.
Date of experience: February 18, 2018
Antionette from Freelancer support was great. She understood my problem and resolved my issue quickly.
Date of experience: February 4, 2018
I have been accepting project with client who has not verified their account and asked to deal further outside the Freelancer.com platform.
Date of experience: October 30, 2023
It's a little clunky at first, a bit laggy here and there and getting the right bids takes a bit of time but once it gets going money happens :)
Date of experience: August 8, 2017
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
