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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,519)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user mehmetk11
Turkey
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

Answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied

Date of experience: March 14, 2018

Thumbnail of user muhammeds56
India
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Somehow i uploaded a sealed entry twice. It charged x2 from me
So i just opened a ticket, and i got the refund in faster than i thought.

Thanks :)

Date of experience: May 9, 2022

Thumbnail of user muradutj
Bangladesh
1 review
0 helpful votes
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September 18th, 2020
Verified purchase

Pleasent experience with customer service. He was very cooperative. He had instantly solved my problem.

Date of experience: September 18, 2020

Thumbnail of user joeys55
India
1 review
0 helpful votes
  • Send Message
March 15th, 2018
Verified purchase

Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue.

Date of experience: March 14, 2018

Thumbnail of user ozget4
Turkey
1 review
0 helpful votes
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September 5th, 2019
Verified purchase

Rhian C assisted me with a problem i had with an employer. He was reassuring, assisting and really kind. It was relieving to talk to him.

Date of experience: September 5, 2019

Thumbnail of user anpoonachap
India
1 review
0 helpful votes
  • Send Message
October 2nd, 2017
Verified purchase

My entry was taken off the contest list and I was very much worried. Thankfully Ethal J helped me with this issue. Very kind and professional.

Date of experience: October 1, 2017

Thumbnail of user armeena
Pakistan
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I am fully satisfied with the Live Chat Support Team. They have clearly answered to my issues. Thanks a lot!

Date of experience: October 18, 2023

Thumbnail of user marwanm13
Egypt
1 review
0 helpful votes
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February 16th, 2020

I would like to thank Japhet for his help that he brought me, He is helpful and has stayed with me until he resolved the issue

Date of experience: February 13, 2020

Thumbnail of user chandiramk
Pakistan
1 review
0 helpful votes
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September 22nd, 2018
Verified purchase

Nice to talk with Freelancer team.
I have some issue of payment and Kayle B. Satisfied me and provide me some benefits.
Thank you so much

Date of experience: September 21, 2018

Thumbnail of user mohiuli1
Bangladesh
1 review
0 helpful votes
  • Send Message
May 14th, 2019
Verified purchase

She is great support agent. She did a good job for me. I love her service. Thanks a lot. I will contact with you again.
Rony

Date of experience: May 12, 2019

Thumbnail of user lizbethr74
New Jersey
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Russell was very clear, and helpful when answering my questions. I really appreciated how quickly we were able to move through our interview.

Date of experience: November 6, 2023

Thumbnail of user tamarab540
New York
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

Answered my questions with much more patience than I asked them. Congratulations on great customer care.

Date of experience: November 9, 2023

Thumbnail of user naveeny9
India
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Thanks for support and good for behaviour, Thanks for support and good for behaviour, Thanks for support and good for behaviour

Date of experience: April 3, 2023

Thumbnail of user ahmadi31
Pakistan
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Rusell helped me resolve the issue and told me that my institute will be added with 24-28 hours on the portal so that I can add it to my profile.

Date of experience: March 14, 2023

Thumbnail of user asitp1
Bangladesh
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Their support was very good. They gave support very quickly and very quickly answered everything and answered correctly.

Date of experience: February 1, 2022

Thumbnail of user siddikh
Bangladesh
1 review
0 helpful votes
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October 1st, 2018

It was great support. Erwin has been really supportive and provided me prompt responses to my queries. Thanks "Erwin C."

Date of experience: September 30, 2018

Thumbnail of user emilijas3
MK
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

I had a problem with releasing of one milestone. Freelancer Support gives me very good advice. Thanks

Date of experience: September 4, 2021

Thumbnail of user creativen2
Pakistan
1 review
0 helpful votes
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July 30th, 2018
Verified purchase

Katie R is a great communicator i hope she will take action immediately and solve my issue about this concern...

Thank you

Date of experience: July 29, 2018

Thumbnail of user visac1
Washington
1 review
0 helpful votes
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July 30th, 2018

I had a good response from "Erwin C" It was so much informative & also solved my problem. Wish all the best freelancer.com

Date of experience: July 28, 2018

Thumbnail of user mohitk67
India
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

I have added deposit through paytm but it got stuck. Then freelancer support team helped me unstuck the amount

Date of experience: October 20, 2022

Thumbnail of user animeshs13
India
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

He is very good, ask every question clearly and understand our point of view, i love to talk with him

Date of experience: April 18, 2023

Thumbnail of user mustafam17
Australia
1 review
0 helpful votes
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October 10th, 2018
Verified purchase

Quickly helped sort out of query. Saved me having to speak with multiple people which is quite normal wit other chat support sites..

Date of experience: October 8, 2018

Thumbnail of user robertac226
Brazil
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

Excellent service, prepared attendants! They resolved very willingly by being fair and giving me all the information.

Date of experience: July 28, 2021

Thumbnail of user alvino31
Nevada
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

Right on scheduled time. Interview was just quick questions regarding job and skills. Good experience overall.

Date of experience: July 4, 2023

Thumbnail of user lisac3864
Jamaica
1 review
0 helpful votes
  • Send Message
October 30th, 2022
Verified purchase

Thank u for refunding me. Please fix your cancel subscription button so this inconvenience doesn't happen to others.

Date of experience: September 30, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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